Misión Guanajuato

DO NOY STAY HERE! This hotel had closed down and for some reason “reopened”. I get that it’s not the employees fault, they are doing the best they can, but I absolutely would not recommend! And this, is after they had changed us to a “better” room. Please save yourself the hassle and headache.

Great place . Super clean . WiFi is not that great disconnects all the time

Very nice customer service and quite place, wonderful to relax on weekends.

It would be best if there was a minibar on the room with cool drinks

Excellent Customer Service, availability, and amenities

Very friendly staff.

We loved Guanajuato, but unfortunately had a rough experience with this hotel. Food was not good, and clearly recycled each day for morning brunch. Furthermore, my wife’s bed (two double bed room) was infested with bed bugs - and this was the second room we moved to after our first room smelled like human excrement and was generally dirty and dusty. For the cherry on top - they double charged us, and would fake not being able to speak English to avoid consequences. I luckily speak enough Spanish and we had local friends who helped us ensure communication of this problem, but it was not resolved when we arrived home. Now five months later, the hotel has completely ignored our messages and our bank is the only one being remotely helpful. We still have not received a penny. Avoid these smelly scammers!