CitiGO Huange Hotel

CitiGO Huange Hotel Reviews

CitiGO Huange Hotel

4th Floor, 418 Huanshi Dong Lu, Yuexiu District, Guangzhou City, Guangdong Province, Yuexiu District, Guangzhou, Guangdong, ChinaView Hotel Details
CitiGO Huange Hotel
CitiGO Huange HotelCitiGO Huange HotelCitiGO Huange Hotel
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CitiGO Huange Hotel Guest Reviews

4.8/5
Excellent
1579 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1579)
Positive reviews(1558)
Reviews with photos/video(337)
Easy to get around(172)
Friendly front desk staff(171)
Delicious breakfast(117)
Close to metro(103)
Well designed(61)
Tasty coffee(57)
Small room size(47)
Garden view(17)
Negative reviews(21)
Nand
Huange Double Bed Room
Stayed in Oct 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Oct 24, 2024
It’s great for a quick stay if you’re not in the hotel most of the day. I checked in close to midnight and was out by 9am. There was some sort of Loud banging noise throughout the night coming from outside the hotel but I have no idea if that happens on a regular basis. I would certainly stay here again.
6/13
Response from Property: Dear guests, thank you for your valuable voice. We are sorry that we did not give you a satisfactory stay experience during your stay. We will actively improve the shortcomings. We need your support and company to grow!
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Guest User
Joyful Double Bed Room
Stayed in Jul 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Wonderful experience .. Very clean rooms . Bar and lobby is extra ordinary … Wait to stay next time
Response from Property: Thank you for your trust and love for CitiGO. Our hotel has German showers, Japanese toothpaste, latex mattresses, down bedding... In terms of sleep and bathing, CitiGO always strictly adheres to high quality standards. We will continue to work hard to create more and better stay experiences, and look forward to your stay again!
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Guest User
Huanyi Double Bed Room
Stayed in Nov 2024
Solo travelers
1 review
2.5/5
Posted on Nov 19, 2024
The experience at this hotel was terrible. This is the worst hotel I’ve ever stayed at. The room was small and located on the sixth floor, with poor soundproofing. The other guests were noisy, and I could hear the rumbling of the subway, even feeling the vibrations it caused. On the second night, I requested to move to the top (10th) floor, but there were limited vacant rooms. I was assigned a room with an obstructed window, even though I had originally booked an unobstructed “Huangyi King Room.” My room type was downgraded and I didn't get what i paid for, but it would be ok if it could take me away from the noise. However I could still faintly hear the subway noise, and the constant door slamming from guests in the neighboring rooms kept me awake all night. Additionally, while having breakfast, I found a small piece of plastic bag in my wonton soup. I will never stay at this hotel again.
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Response from Property: 很抱歉給您帶來了不愉快的入住體驗,也很感謝您的反饋!由於咱們酒店距離地鐵位置比較近,時而會聽到地鐵經過的聲音,您的意見和建議已收到,我們會盡快核實自查,加強對相關工作人員的監督和培訓。任何問題,可隨時聯繫我們的工作人員,我們會盡力給您滿意的答覆。
Guest User
Huange Double Bed Room
Stayed in Apr 2024
Business travelers
1 review
3.5/5
Posted on Jun 5, 2024
It was a bit of a struggle from beginning until the end due to lack of English spoke by staff. We paid for breakfast but hardly had much options for us and were never clear on translation. Some team members made an effort with communication via WeChat which made up for some of it.
6/11
Response from Property: We apologize for the bad experience you had. We have received your comments and suggestions. We will verify and inspect them as soon as possible and strengthen the supervision and training of relevant staff. If you have any questions, please feel free to contact our staff and we will try our best to give you a satisfactory answer!
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Anonymous User
Huanyi Double Bed Room
Stayed in Aug 2024
Business travelers
19 review
4.5/5
Great
Posted on Aug 30, 2024
The hotel room is clean and tidy, the house keeping personnel are very helpful, reception are perfectly well. Will used the same hotel again
Response from Property: 尊敬的賓客,您好!CitiGo歡閣酒店每一個工作人員都十分高興看到您滿意此次的入住,得知我們的服務有為您的旅程錦上添花,我們倍感榮幸之餘更加感謝您的包涵。
Jerry
Joyful Double Bed Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The front desk provided me with great local recommendations for food, was attentive and gave me what I needed to be
Response from Property: 尊敬的賓客您好,非常感謝您對CitiGo的點評!為您提供周到的服務和舒適的環境,是我們的職責,CitiGo會一直努力,給您更多的驚喜。酒店位於廣州市越秀區環市東路418號四層,距離區莊地鐵站步行約5分鐘,附近小吃很多,出行也是很方便的哦,我們一定會保證您下次過來住時的入住感受同樣十分滿意!不見不散哦~
Guest User
Huange Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Good location, close to subway. Staff are very nice.
Response from Property: 看到您的評價,我們非常的受寵若驚,讓每一位賓客入住滿意是我們的追求。我們的服務宗旨就是把顧客滿意度放在第一位,以最好的狀態,用最好的服務,最甜美的微笑,迎接每一位顧客的到來
Jovie
Huange Twin Room
Stayed in Dec 2023
Family
8 review
4.5/5
Great
Posted on Dec 29, 2023
The room is spacious and clean. It is basically a smart room and lightings and curtains can be controlled remotely. The staff are friendly and helpful and help us to set up the wifi as we did not have a China hp number.
Response from Property: 尊敬的賓客,您好,非常感謝您入住廣州區莊地鐵站CitiGO歡閣酒店,並給予高度的評價,我們每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店的顧客,很高興看到您對CitiGO的認可!我們懷揣着您的這份信任,將不斷地進取時刻準備着每一位顧客帶來優質的服務,期待您的再次入住,祝您生活愉快
Mehndi
Huange Twin Room
Stayed in Oct 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Nov 7, 2023
Great location right next to metro. Excellent staff, specially Ms Moon who went out of her way to provide us with a great stay. Her knowledge of the city and English is very good which made life very easy for us. Have found the perfect stay in Guangzhou.
Response from Property: Dear friend, thank you for your interest in us. I am so happy to see your feedback that I have circled around. The hotel staff will continue to work hard and only provide you with a full score experience for every stay!
Awwad456
Joyful Double Bed Room
Stayed in Apr 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 28, 2024
The hotel is very clean and have a great location The room is fantastic, clean , have a lot of USB and type-C chargers in all the room The bathroom is really the most clean bathroom is see in all my life The staff are friendly and all are young people and they are very polite. The manager is very helpful and very nice It is not the first time for me in this hotel Every month I go to Guangzhou and I stay in this hotel The breakfast is very good The coffee is fantastic And in total the hotel is a great hotel it is better than any other hotel I stay in all my trip
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Response from Property: CitiGo希望有越來越多像您這樣的賓客,可以給到我們意見的同時還能通過滿意的褒獎來對我們繼續成長道路上加油打氣。希望我們所做的一切對您來説是一種恰到好處的體驗。讓您可以輕鬆愉悦的入住,温馨滿意的感受入住每一天~
1Don
Joyful Double Bed Room
Stayed in Oct 2024
Business travelers
1 review
4.5/5
Great
Posted on Nov 22, 2024
The hotel was ok and the staff was friendly
Response from Property: 感謝您對CiiGO的信任和喜歡。CitiG0由國際知名設計師親自執筆設計,打造集“社區共享式大堂、輕生活方式、智能化客控”為一體的新概念空間。酒店始終致力於為您帶來高品質的入住體驗,期待您的再次入住!
Guest User
Huange Double Bed Room
Stayed in Feb 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Feb 23, 2024
Very clean and modern facilities; the most helpful staffers you can ever have! City subway available nearby, making city visit or airport trips a breeze. Definitely will be back again when visit Guangzhou!
Response from Property: 感謝您對CitiGO服務的認可!我們會繼續努力,為每位客人提供更加貼心的服務,期待您的再次入住!
A.
Huange Double Bed Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 13, 2024
I love this hotel. We don't speak Mandarin, but the workers were so helpful. We stayed for 8 nights, got to know the staff. Leo was 10/10. The cleaning lady on 9th floor was the best and the general cleaning lady was so so sweet, we would briefly converse during breakfast time or in the elevator. The free laundry was helpful during travels, and the breakfast has great variety. The late night snack came in handy a few times. Highly recommend.
Response from Property: 親愛的朋友,感謝您的評價,酒店小夥伴會繼續加油的,衹為您的每一次入住有滿分體驗!
Punu07
Joyful Double Bed Room
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Great hotel awsome staff and near city center
Response from Property: 感謝小主的青睞!看了您的點評CitiGo滿心歡喜呢~ 不過也自豪的説一句:服務咱必須的要做好呀~ 您的滿意和讚許就是對我們最好的肯定!服務和衞生標準一直都是非常嚴格的,您可以放寬心哈。我們也一直在努力,希望您下次來的時候,能再次感受到我們的蜕變和成熟~ 同時也歡迎您繼續關注我們CitiGo歡閣酒店,下次來廣州要繼續選擇我們哦~期待着親常來呀~~
Ng Ern
Joyful Double Bed Room
Stayed in Jan 2024
Couples
2 review
4.5/5
Great
Posted on Jan 14, 2024
Really good service. All the staff is helpful and kindness and the hotel do offer free supper! It’s nearby subway station and some local restaurants. But don’t expect it’s have a lot restaurants there. Overall we have a great experience here, superb!
Response from Property: Dear guest, hello, thank you very much for giving us a good review. Your satisfaction is our biggest motivation! Looking forward to your visit again!
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