M19288****
November 30, 2024
Very, very, very bad hotel
1. Every floor is under renovation, and I didn't tell you when I booked. I only found out after I arrived
2. Although the customer service said that the renovation was going on, and I could check out if I didn't want to... Then who should bear the difference between my time cost and the price I could have enjoyed if I booked in advance? The hotel has an attitude of "I am like this, you can stay or not"! Should I use "arrogance" to evaluate the attitude of this hotel
3. After considering the time cost and the hardship of the journey, I still checked in. But after checking in, I found even worse problems
=>Sanitation is bad! The quilt is smelly!!! The sheets are black!!!; The cups are full of scale; The kettle has other unknown objects besides scale; The wall skin is black and peeling; The floor is broken and concave (sticked with transparent tape), etc. etc...
=>Environment is bad! I don't know if it's the fan or there are really mice in the middle of the night, there are bursts of creaking sounds on the ceiling
=>Service is bad! After checking in at night, we couldn't stand the bad sanitary environment and wanted to check out directly. The customer service refused us with the reason that we accepted the decoration❌ (but we don't accept dirtiness!!!); in the middle of the night, we found that the quilt cover was very dirty, so we called the front desk to ask for a change of sheets and quilt covers. The front desk evaded us by saying that they didn't have time, and finally sent us a quilt cover that was also not very clean...
I have stayed in so many hotels, both good and bad, but I have never stayed in a hotel with such a bad and arrogant attitude.
Original TextTranslation provided by Google