Sainan Hotel (Chenjiayu Rainbow Bridge Subway Station) Reviews
Sainan Hotel (Chenjiayu Rainbow Bridge Subway Station)
Xihua road no. 22, Liwan District, Guangzhou, Guangdong, 510100, ChinaView Hotel Details
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Sainan Hotel (Chenjiayu Rainbow Bridge Subway Station) Guest Reviews
4/5
529 review
Verified reviewsLocation4.0
Amenities3.9
Service4.1
Cleanliness4.0
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Positive reviews(467)
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Easy to get around(45)
Close to metro(29)
Too many mosquitoes(16)
Good Internet(10)
Well decorated(9)
Well designed(6)
Negative reviews(62)
Benias 天才
Wonderful Elegant Triple Room
Stayed in سبتمبر 2024
Travel with friends
1 review
Posted on 21 سبتمبر 2024
My 3 beds room had good size single beds. However, the room had this weird smell all 4 days. Windows can't let in fresh air. The tiles on the floor some of them are broken. The shower was broken as well and the bathroom door leaked water into the room. Price we affordable 👌🏻. Give It a 3/5 because of price.
Response from Property: Dear guests: Thank you for staying at our hotel and sharing. We are glad that every aspect of our Sainan Hotel has been recognized by you. Through your meticulous description, I can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Tranquil Elegant Twin Room
Stayed in سبتمبر 2024
Solo travelers
26 review
Posted on 9 سبتمبر 2024
Pleasant stay and good service
Response from Property: Thnk you so ! Welcome to sainanhotel .
Suren bansal
Superior Room (2 beds)
Stayed in مايو 2023
Business travelers
55 review
Posted on 13 مايو 2023
Good hotel as per value................................
Response from Property: 尊敬的顧客您好！非常感謝您對我們賽楠酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Exceptional Superior Double Bed Room
Stayed in ديسمبر 2024
Business travelers
3 review
Posted on 9 ديسمبر 2024
The overall hygiene of the room is poor, the toilet is broken and dirty, the sheets and pillows all smell of sweat, there are many foreigners staying here, they are noisy in the corridor after 7 o'clock in the morning, and the hotel is renovating all morning and there is a constant sizzling sound. I called the hotel front desk, but there was no improvement.
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Response from Property: Dear guest, first of all, thank you for choosing our hotel and taking the time to provide feedback. I deeply regret that you encountered some inconveniences during your stay, which is indeed not the experience we hope to bring to our guests. The linens in the guest rooms are changed for each guest and will be put into use after being cleaned and disinfected by a professional laundry factory. At the same time, we will strengthen the room cleaning and service standards to ensure that each room can meet the cleanliness expected by guests. As for the noise caused by the renovation work outside the hotel that affects your rest, we are deeply sorry. The current renovation plan is to carry out construction from 9 am to 6 pm during the day and suspend construction at night. It is expected that the construction will be completed around December 10th, and it is also to provide a better hotel environment for all customers in the future. I apologize again for the problems you encountered during your stay and thank you very much for your valuable suggestions. Please believe that we will take immediate action to improve and strive to provide all guests with a better service experience. Looking forward to the opportunity to serve you again!
Anonymous User
Exceptional Superior Double Bed Room
Stayed in سبتمبر 2024
Couples
8 review
Posted on 7 سبتمبر 2024
There is road construction nearby recently, so it's hard to get a taxi. The room is too damp and smells bad. Other things are fine due to the weather.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing to stay with us and taking the time to give us a review. From this review, we know that we failed to satisfy you for this trip. The hotel also contacted professionals in time to investigate and deal with the problems you mentioned to ensure that similar problems will not occur again. We are deeply sorry for your stay experience! In the future, we will strengthen the improvement of the hotel's hardware and software facilities and service quality. Sainan Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. Thank you for your tolerance and understanding of our work recently. We will continue to provide good services and guest rooms. I believe that you will get a better stay experience next time you stay. We thank all new and old customers for their continuous support, and welcome everyone to stay again to guide and supervise our work deficiencies! I wish you good work and good health!
Guest User
Wonderful Elegant Triple Room
Stayed in يوليو 2024
Business travelers
3 review
Outstanding
Posted on 20 يوليو 2024
The room is clean, the service is friendly, the price is good, it is close to the subway station and there are many tourist attractions nearby
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6/9
Response from Property: Dear customer, hello! Thank you very much for your support to our Sai Nan Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Hockey-
Superior Room (2 beds)
Stayed in يوليو 2024
Business travelers
32 review
Posted on 8 يوليو 2024
Very dissatisfied. The room was damp and the floor was broken. The renovation started early in the morning and the noise was very loud. I couldn't sleep. I will never go to such a rubbish hotel again.
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Response from Property: Oops, VIP, we are really heartbroken to see your evaluation. We are deeply sorry for the problems you encountered during your stay. We have reported the humidity and floor condition of the room to the relevant departments for improvement. As for the renovation noise on July 8, the corridor on the second floor was renovated on the same day and will not be renovated in the future. Although this time you are a little unhappy, please believe that we have been working hard to improve the quality of service. I hope that next time I will have the opportunity to let you see our progress, and I look forward to your visit again! I wish you a happy life~(⁎⁍̴̛ᴗ⁍̴̛⁎)
Guest User
Wonderful Elegant Triple Room
Stayed in نوفمبر 2024
Other
1 review
Posted on 30 نوفمبر 2024
Very, very, very bad hotel
1. Every floor is under renovation, and I didn't tell you when I booked. I only found out after I arrived
2. Although the customer service said that the renovation was going on, and I could check out if I didn't want to... Then who should bear the difference between my time cost and the price I could have enjoyed if I booked in advance? The hotel has an attitude of "I am like this, you can stay or not"! Should I use "arrogance" to evaluate the attitude of this hotel
3. After considering the time cost and the hardship of the journey, I still checked in. But after checking in, I found even worse problems
=＞Sanitation is bad! The quilt is smelly!!! The sheets are black!!!; The cups are full of scale; The kettle has other unknown objects besides scale; The wall skin is black and peeling; The floor is broken and concave (sticked with transparent tape), etc. etc...
=＞Environment is bad! I don't know if it's the fan or there are really mice in the middle of the night, there are bursts of creaking sounds on the ceiling
=＞Service is bad! After checking in at night, we couldn't stand the bad sanitary environment and wanted to check out directly. The customer service refused us with the reason that we accepted the decoration❌ (but we don't accept dirtiness!!!); in the middle of the night, we found that the quilt cover was very dirty, so we called the front desk to ask for a change of sheets and quilt covers. The front desk evaded us by saying that they didn't have time, and finally sent us a quilt cover that was also not very clean...
I have stayed in so many hotels, both good and bad, but I have never stayed in a hotel with such a bad and arrogant attitude.
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Response from Property: 尊敬的貴賓，首先，感謝您選擇我們的酒店並抽出寶貴時間提供反饋。我深感遺憾您在入住期間遇到了一些不便，這確實不是我們希望給客人帶來的體驗。客房布草用品均是一客一換，由專業洗滌廠清洗消毒後才會投入使用的，同時我們將加強房間清潔和服務標準，以確保每個房間都能達到客人期待的整潔程度。同時經酒店管理層複核當晚前台監控音視頻，前台工作人員是正常與您溝通交流訂單退款問題，確實由於您的訂單已入住，首晚房費無法退款，第二晚房費已經為您正常處理了退款，且未發現服務態度惡劣情況。至於酒店外面正在進行裝修工作造成噪音影響您休息，我們深感歉意。目前安排裝修計劃是在白天9點-18點進行施工，晚上暫停施工，也是為了後續給各位顧客提供更好的酒店環境。再次對您在入住期間遇到的問題表示歉意，並非常感謝您的寶貴建議。請相信我們會立即採取行動改進，並努力為所有客人提供更好的服務體驗。期待有機會再次為您服務！
Guest User
Exceptional Superior Double Bed Room
Stayed in نوفمبر 2024
Business travelers
1 review
Outstanding
Posted on 11 نوفمبر 2024
The room was clean. We checked in late. The front desk took the initiative to delay us for one hour for free. The service was very good. The price was not expensive. It was a good deal.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at our Sainan Hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
Guest User
Exceptional Superior Double Bed Room
Stayed in نوفمبر 2024
Business travelers
2 review
Outstanding
Posted on 4 نوفمبر 2024
The service of the front desk lady is very good. The overall environment is good. The room is clean and the facilities are complete. The internet speed is very fast.
Original TextTranslated by Google
Response from Property: We are really excited to see the simple yet profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring every guest a super value experience. Hello Light Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time!
Anonymous User
Guestroom (2 beds)
Stayed in أكتوبر 2024
Travel with friends
2 review
Posted on 5 أكتوبر 2024
The room on the first floor has a very smelly bathroom! ! ! !
The quilt is very damp. There is a damp smell in the room. The room looks very shabby and dirty. The space is small.
Checked out early...
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing to stay with us and taking the time to leave us a review. From this review, we know that we were not able to satisfy you for this trip. Regarding the issues you mentioned, The hotel also contacted professionals in a timely manner to investigate and deal with it to ensure that similar problems will not happen again. We are deeply sorry for your stay experience! In the future, we will strengthen the improvement of hotel software and hardware facilities and service quality. Sainan Hotel will regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. Thank you for your recent support We are tolerant and understanding in our work. We will continue to provide good service and guest rooms. We believe that you will get a better stay experience next time you check in. We thank all new and old customers for your continued support and welcome everyone to stay with us again. Provide guidance and supervision for any deficiencies! I wish you success in your work and good health!
Guest User
Tranquil Elegant Double Bed Room
Stayed in سبتمبر 2024
Couples
5 review
Posted on 3 أكتوبر 2024
The hotel environment is very ordinary, not even a bottle of mineral water is provided. The hotel is on the second floor. There are many idle people on the first floor, and there are also many foreigners. It is a bit scary to be downstairs in the middle of the night.
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Response from Property: 📎📎Thank you for your first choice. Although the check-in process was not satisfactory, we still thank you for your suggestions and insights on the shortcomings. Please forgive us. We will make improvements and improvements immediately in the next few days. We look forward to it. Your choice and affirmation!
Guest User
Superior Room (2 beds)
Stayed in سبتمبر 2024
Family
1 review
Outstanding
Posted on 13 سبتمبر 2024
It is quiet to sleep at night, the price is right, the location is convenient, the taxi is very fast, the taxi is very fast, and the service attitude of the front desk lady is very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are glad that you chose to stay at our Sainan Hotel. When we saw your comments, we were stunned! Thank you very much for your generous praise! Our hotel is located in a bustling area, with the bustle and convenience of the city. Home is a sheltered harbor, a cozy nest, and a warm corner of the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart, and look forward to your next return home!
Guest User
Superior Room (2 beds)
Stayed in سبتمبر 2024
Business travelers
1 review
Outstanding
Posted on 13 سبتمبر 2024
The sanitation is quite clean. The overall facilities are also available, including TV and WiFi. The speed is very fast. The service is also great. I will come again next time
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Sai Nan Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Guest User
Exceptional Superior Double Bed Room
Stayed in فبراير 2024
Solo travelers
4 review
Posted on 20 فبراير 2024
Tell it realistically. The price is cheap, only more than one hundred yuan. The price cannot be higher.
But let’s honestly evaluate the hotel’s environmental hygiene. It’s in line with the price, but it’s relatively poor. The carpets in the corridors probably haven’t been cleaned in a long, long time and are very smelly.
As for the room, there is always a musty smell. It may be due to the relatively high humidity in Guangzhou. Cockroaches were seen in the room and there were traces of mold on the walls.
The price is cheap and there is nothing more to ask for. Poor people want cheap accommodation. I am a poor man.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and review! Thank you for your opinion. We will strengthen the maintenance of the hotel's software and hardware facilities. Currently, the hotel is regularly maintaining and updating the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will A visit will give you a new feeling! Looking forward to experiencing it again!