Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)

Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple) Reviews

Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)

No. 4 Zhongshan 5th Road, Yuexiu District, Guangzhou, Guangdong, 510030, ChinaView Hotel Details
Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)
Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple)
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Vienna Hotel (Guangzhou Beijing Road Pedestrian Street Big Buddha Temple) Guest Reviews

4.5/5
Good
1445 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1445)
Positive reviews(1358)
Reviews with photos/video(266)
Convenient for shopping(156)
Easy to get around(140)
Near shopping area(135)
Classy environment(111)
Many dining options(65)
Friendly front desk staff(65)
Perfect for business trips(25)
Elevator was OK(24)
Negative reviews(87)
Yera Narae
Garden-view Double Room
Stayed in Jul 2024
Family
2 review
3.0/5
Posted on Jul 12, 2024
Im quit disappointed with this hotel. Firstly, the receptionist cannot speak in english. We just communicate using the translator. This hotel is in the city of Guangzhou, the management should hired people who can speak in English because many tourists come to China especially in Guangzhou. Secondly, this hotel is below on my expectations. I got different room from what i already booked in trip. When i ask the receptionist, i want to change the room what i already booked, they just told me the type of room i booked is already fully booked. What kind excuse is that?? I paid for garden view double room, but what i got is a small room not same with what should i get. They also very rude. The location of the hotel also hard for me to find halal restaurant. I’m not repeat to stay this hotel again. Never!
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strive to bring you better service! Looking forward to seeing you again!
Li Yean
Standard Queen Room
Stayed in Jun 2024
Couples
11 review
3.5/5
Posted on Jun 24, 2024
Location is very good, but room with cigarette smell. Only one lift, waiting time is long.
Response from Property: We are deeply sorry for the bad experience you have had during your stay. We will definitely adopt your valuable suggestions and make corrections. Thank you very much for your support. We believe that you also hope that we can do better and better. We will pay attention to such issues. Please don't give up on us. Wish you a happy life!
Anonymous User
Standard Queen Room
Stayed in Jun 2024
Friends
3 review
4.0/5
Very Good
Posted on Jun 12, 2024
good service,good location,good price, close to all amenities
Response from Property: Every encounter is a great reward from God to Xiaowei. Among the tens of millions of hotels, I am grateful to my dear for choosing Xiaowei. The flowers on the other shore are just blooming at the right time. There is a destiny in the dark that makes us meet. Just as Cangyang Gyatso said, I travel all the roads in the world and walk against time. Just to meet you in this life.
KennyChew
Garden-view Double Room
Stayed in Aug 2024
Family
2 review
3.5/5
Posted on Aug 17, 2024
The fittings in the room are old and dated. The hotel seriously needs a refurbishment. Room has a great view and bed is comfortable but a little small for a family of 3 (2 adults and 1 child). Location of the hotel is great as the Beijing Road Walking Street is just opposite.
Lazuta
Garden-view Double Room
Stayed in Jun 2024
Solo travelers
2 review
3.5/5
Posted on Jun 11, 2024
The Location is quite good, just 2 minute walk to Beijing Rd. I picked it cause it was close and the price and very good. I arrived and the 2 receptionists, while i wouldn't say they were rude, but were more focused on chatting to each other then serving me. The Hotel is a bit dated, but if your just using it for a bed and shower, nothing to complain about. My worst experience was with the lift, there are 2, a guest only and a service lift. Both very very slow.
Response from Property: relative! Thank you very much for your valuable feedback to us. We will work hard to improve our service and quality to make you feel value for money. I hope you can come again. We will be waiting for you with a new attitude and the best service. I wish you a happy life! Thanks
the.traveler
Standard Queen Room
Stayed in Dec 2023
Solo travelers
11 review
3.0/5
Posted on Dec 3, 2023
The hotel is perfectly located across from the entrance to the Beijing Pedestrian Street and a few minutes walk from Gongyuanqian metro station, Exit E. On the flip side, this chain of hotels always have a bad smell, like the drains need to be cleaned regularly, they also need to dust the rooms more often than they do plus the carpets are in need of some good TLC. But it’s fair to say, it you’re on a budget then this is a decent enough hotel to comfortably stay in.
6/8
Response from Property: Dear customer, thank you for your review of the hotel. We are deeply sorry for your experience during your stay at the hotel. Your valuable meaning is very important to us. We will inform the relevant departments to improve the service quality if you book next time. Our hotel, please give us a chance to express our sincere respect to you!
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
2 review
3.7/5
Posted on Jul 2, 2024
Door key card is out of order every day. The location of hotel is convenient.
Response from Property: We are deeply sorry for the bad experience you have had during your stay. We will definitely adopt your valuable suggestions and make corrections. Thank you very much for your support. We believe that you also hope that we can do better and better. We will pay attention to such issues. Please don't give up on us. Wish you a happy life!
Aubergine
Superior Queen Room
Stayed in Oct 2023
Solo travelers
7 review
2.7/5
Posted on Oct 27, 2023
A little bit below average standard hotel, it was lacking basic amenities and met mediocre expectations.
Response from Property: Dear guest, thank you for your review of the hotel! During the exhibition, prices will be higher than usual. We will inform relevant departments of our opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Solo travelers
2 review
4.5/5
Great
Posted on Apr 15, 2024
Good for shopping area. But the room has no windows.
Response from Property: Dear guest, regarding your mention of the issue of no windows in the room, the hotel has two types of rooms available for booking: window rooms and no windows. Next time, you can book a window room, and Xiaowei is still full of positive energy and care for you. We will make every effort to provide you with a perfect check-in experience,! On behalf of our hotel and Ctrip, Xiaowei would like to apologize again and thank you for your understanding of our work. We also look forward to your return. Xiaowei is waiting for you!
razuim golamhussein
Garden-view Double Room
Stayed in May 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 21, 2024
Great location ,good service and clean room
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Sameer Kassim
Superior Queen Room
Stayed in Aug 2023
Business travelers
10 review
2.5/5
Posted on Aug 14, 2023
Was a very old restaurant without much maintenance. They should change the carpet of the floor and the lift to be maintained. Very scary
Response from Property: Dear guest, hello! I'm sorry for the unpleasant stay experience caused by the hotel. Xiaowei is truly ashamed!, We have recorded and provided feedback to relevant departments and superiors regarding the floor and elevator maintenance issues you mentioned. At the same time, Xiaowei will continuously strive to improve various facilities to provide guests with a comfortable living environment! All hotel staff sincerely hope that you can give us an opportunity to improve. If you have any questions during your stay, please contact the front desk or duty manager. We look forward to your next visit! Wishing you a happy life!
J.Vansen
Superior Queen Room
Stayed in Aug 2023
Other
19 review
4.0/5
Very Good
Posted on Aug 10, 2023
Location is spot on. Rooms are of decent size. If u do choose a windowless room be prepared for a humid sticky floor. Customer service of front desk is lacking.
Response from Property: Dear guest, thank you very much for your good comments on the hotel and your trust in us. We will live up to expectations and do better for every guest. We will make persistent efforts to achieve customer first. Welcome to your next visit Come, I wish you a happy life and a good mood every day.
W
Garden-view Double Room
Stayed in Dec 2023
Family
1 review
2.0/5
Posted on Dec 29, 2023
It is non smoking room. But, people smoke in the room.
Response from Property: Dear guest, thank you for your review of the hotel! I'm sorry to give you a bad check-in experience. If you have any problems with the room, you can contact the front desk directly. We will contact the relevant staff to make repairs. The hotel has equipped special engineering personnel. If there is any problem with the room equipment, it can be replaced directly for you, because the equipment I'm really sorry to bring you dissatisfaction. Thank you very much for your feedback. I hope you come to our store next time and we will be able to give you a better experience.
DAVE ARVINDKUMAR
Standard Queen Room
Stayed in Apr 2024
Business travelers
7 review
4.0/5
Very Good
Posted on May 4, 2024
No English speaking staff available
Response from Property: I am very sorry to fail to meet your expectations, the hotel will continue to improve to provide customers with better service, I wish you a pleasant journey!
ZataarW
City-view Twin Room
Stayed in Nov 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Nov 27, 2023
Everything things was OK, but no one speaks English
Response from Property: Thank you for your support for staying in our hotel. We will work hard to improve as always. All the staff of Guangzhou Beijing Road Pedestrian Street store welcome you to visit us again. I wish you good health and all the best.