City Comfort Inn (Guangzhou Baiyun Mountain) Guest Reviews
4.7/5
Outstanding
725 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(725)
Positive reviews(717)
Reviews with photos/video(62)
Friendly front desk staff(45)
Classy environment(36)
Delicious breakfast(32)
Average sound insulation(16)
Perfect for business trips(10)
Well decorated(6)
Stayed multiple times(6)
Convenient public transportation(4)
Negative reviews(8)
Dev75
Deluxe 2-bed Room
Stayed in Sep 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 19, 2024
Very nice and spacious rooms. Well maintained and neat & clean. Breakfast spread is ok. Overall a very good experience.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of City Comfort Inn Guangzhou Baiyun Mountain Branch. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Mustaghees
Family Room
Stayed in Jun 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Hotel was neat and clean, newly renovated. You get every service in a very good manner. Just breakfast options were limited. But cost to standard ratio is good.
Response from Property: Dear guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel neat and clean, and appreciated the recent renovations. Providing excellent service is one of our top priorities, and we're glad that this came through during your stay.We understand your feedback regarding the breakfast options and appreciate your input. We will certainly look into expanding our menu to offer a more diverse selection in the future. It's important to us that our guests have a wide range of choices to start their day off right.We are pleased that you found the value for money to be good. This is something we strive to maintain consistently.Once again, thank you for your kind words. We hope to welcome you back soon and provide an even better experience on your next visit!
Kelvin
Standard Double Room
Stayed in Oct 2023
Other
3 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Top Notch Service, one of the best hotel i've ever experienced...will come again if there's a chance in the upcoming future 👍
Response from Property: Dear guests: Hello! Thank you for your praise. Our attentive service has been recognized by you. This is our best reward. I hope you will have a better experience next time you stay, and I also hope you can introduce us to your friends. We look forward to meeting you next time!
Lee Shia
Family Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Clean, just renovation, receptionist friendly.
Response from Property: Dear guest: Hello! I'm sorry for the bad experience you had during your stay. The 6th to 7th floors of the store are currently being upgraded and renovated into 4.0 guest rooms. The design of the new product is to provide you with a better stay experience next time. Guests who encounter related problems during their stay can report them to the front desk in a timely manner. The hotel is on duty 24 hours a day, and we will do our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a warm and thoughtful stay experience, and we sincerely look forward to your next visit!
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
3 review
3.7/5
Posted on May 12, 2024
It was okay considering the price
Response from Property: Dear guest: Hello! I'm sorry for the bad experience you had during your stay. Non member channels may fluctuate daily due to market factors and promotional activities. When making reservations, the system will recommend corresponding discounts based on your membership level. We suggest that you join our esteemed member and enjoy the lowest discount on the entire network. At the same time, you can also enjoy a series of VIP benefits such as delayed check-out buffet breakfast. All our staff look forward to your next stay and wish you all the best!
Maltsev
Standard Double Room
Stayed in Sep 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Nice hotel , good location, near have a lot of delicious food
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our store and give us a good review! Your satisfaction is our best affirmation and incentive, our branch is committed to providing you with a friendly and thoughtful stay experience, sincerely looking forward to your visit again!
Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Very good, clean and sanitary, convenient transportation, thoughtful service, daily cleaning, front desk reception, check-in are very professional, room facilities are very complete, air conditioning is awesome
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對城市便捷廣州白雲山店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
준이빠
Standard Double Room
Stayed in Sep 2024
Business travelers
59 review
4.5/5
Great
Posted on Nov 3, 2024
I still use it every time
The price is cheap and the facilities are good
Sometimes the water doesn't drain well in the room, but that's okay
I think I'll use it again next time
Original TextTranslated by Google
Response from Property: Thank you for visiting our hotel again. It is a great encouragement to us that you are satisfied with our price and facilities. However, we apologize for the inconvenience caused by the occasional drainage problem. We will check this immediately and improve it. Also, all of our staff are very happy to hear that you are willing to visit us again. We will continue to do our best to make your stay comfortable. We would appreciate it if you could come back again.
Anonymous User
Standard Double Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The room is spacious and clean, the facilities are complete and new, the air conditioner is quiet and effective. The front desk staff is enthusiastic and the communication is smooth. The breakfast is rich in variety and tastes good. You can choose drinks such as coffee, milk and lemonade. I will come again next time I come to Guangzhou.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at City Comfort Inn Guangzhou Baiyunshan. It is our constant pursuit to provide you with a satisfactory stay experience. At the same time, we will continue to work hard in the future to provide you and more customers with a clean, comfortable, friendly and convenient hotel. environment. I also hope that you can convey your satisfaction to your friends. Thank you again for your support. All the hotel staff sincerely look forward to your next visit!
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Room
Sanitation: clean and tidy.
Facilities: complete.
Environment: quiet.
Service: considerate.
The hotel is close to the Keziling Gate of Baiyun Mountain Scenic Spot, which is convenient for travel and public transportation is right at the door. Very good!
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在城市便捷廣州白雲山店 的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Guest User
Standard Double Room
Stayed in Jul 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room is large and clean. The hotel's breakfast is okay. Although it is not very luxurious, it has basic daily necessities and is very adaptable to the tastes of various places. .
Original TextTranslated by Google
Response from Property: 非常感謝您的精彩點評!我們深感榮幸能為您提供乾淨整潔的環境、便利的位置以及優質的服務。您的滿意是對我們最大的鼓勵,我們期待着您的再次光臨!
Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The service room is very clean, the airflow is strong, the hot and cold shower is powerful enough, and the charging and light controls are in place! The lobby is simple, the snacks are good, and the overall experience is very good!
Original TextTranslated by Google
Response from Property: Thank you very much for your wonderful review! We're proud to offer you clean rooms, powerful air conditioning, comfortable showers and convenient charging and lighting controls. The simple lobby design and delicious snacks have also been appreciated by you, which makes us very happy. Your satisfaction is our greatest encouragement, and we look forward to your visit again!
Guest User
Standard 2-bed Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The room is new, well-equipped, and has all the amenities. It's also very close to the hospital, which is great!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust and choice of City Comfort Inn Guangzhou Baiyun Mountain Branch! From the moment you step into City Comfort Inn Guangzhou Baiyun Mountain Branch, you are our family. We hope to take care of you like your family with our attentiveness. City Comfort Inn Guangzhou Baiyun Mountain Branch is your warm home away from home! Come home often! Wish you: well! !
HY1122
Standard Double Room
Stayed in May 2024
Other
4 review
3.0/5
Posted on Jun 17, 2024
Because it is close to my family, I have stayed in this hotel many times. This time, the front desk said that they could not find the booking information. Even though I provided the booking record and told them that I booked it with a Hong Kong and Macau Pass, the front desk just kept saying that they could not find it and had no record.
Not only did the front desk not find other colleagues to help, but they only found someone to help after the guests repeatedly asked other front desk colleagues to come out to check in.
Another booking was found, but the front desk was not familiar with the check-in procedure. It is recommended to provide more training!
In addition, the hotel was recently renovated and there was noise; the sound insulation of the room was not good. There were many small flying insects and mosquitoes in the room.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! We are very sorry for the unpleasant experience you have brought. The problem of unfamiliarity with the front desk business process that you reported is a manifestation of our lack of training. We will immediately strengthen team training to ensure that every employee can provide efficient and professional services. As for the sound insulation problem, we are deeply sorry and have conveyed your opinions to the management. We are considering upgrading the sound insulation of the room to improve the quality of guests' accommodation. As for the mosquito troubles, we will strengthen the daily cleaning and disinfection of the guest rooms, and take effective measures to prevent mosquitoes and create a more comfortable rest environment. Your valuable opinions are our motivation for improvement. I hope to have the opportunity to serve you again and make up for this deficiency with practical actions.
Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
1 review
4.6/5
Great
Posted on Oct 23, 2024
The room is well-equipped, clean and tidy, the service is warm and thoughtful, and the buffet breakfast is OK. I tried it for the first time and it felt very good. I will choose this hotel again if I have the chance in the future.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!即使不是5分,依然感謝您的點評!不知是我們哪裡做得不夠好還是您不小心少點了一下下,我們深感自責,同時也給我們敲響了警鐘,時刻提醒自己要取長補短,屆時還期待您的5分好評哦!期待您的再次光臨