Mercure Hotel Guangzhou Baiyun International Airport Terminal T1 Reviews
Mercure Hotel Guangzhou Baiyun International Airport Terminal T1
No.10 Airport Avenue, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Mercure Hotel Guangzhou Baiyun International Airport Terminal T1 Guest Reviews
4.8/5
Excellent
3564 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3564)
Positive reviews(3524)
Reviews with photos/video(524)
Offers pick-up/drop-offs(704)
Close to airport(493)
Delicious breakfast(425)
Easy to get around(364)
Friendly front desk staff(291)
Perfect for business trips(147)
Excellent afternoon tea(24)
Awesome gym(13)
Negative reviews(40)
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Solo travelers
14 review
Outstanding
Posted on Feb 14, 2025
My go to for a lay over in Guangzhou...near airport, clean and very comfortable beds! Love the self service laundry and dryer, so thoughtful!
Response from Property: 尊敬的賓客，感謝您選擇入住廣州白雲國際機場美居酒店。十分感謝您對我們酒店的支持與好評。讓客人感到舒心、安心是我們的職責所在。我們也會用更專業、貼心的服務讓每一位客人都感到賓至如歸。您的鼓勵我們會當做前進的動力，希望下次您入住時能有更好的入住體驗。祝您生活愉快，謝謝您！
azarchehr
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
10 review
Outstanding
Posted on Jan 24, 2025
This was my fourth time at this hotel and I brought my friends to enjoy it. It’s a beautiful hotel with great amenities and fantastic service and staff. The location is very convenient for me because it’s close to the airport.
Response from Property: Thank you for your recognition of Xiaomei. Xiaomei is very serious about service. It is Xiaomei's greatest pursuit to make you have a satisfactory stay and a happy experience. Our attentive service allows everyone who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and touches. We believe that guests are family members, and let you feel the neighborly service, which makes you feel more intimate. Xiaomei looks forward to your next visit and bringing you different surprises!
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Ally333
Superior Queen Room
Stayed in Jan 2025
Couples
9 review
Outstanding
Posted on Jan 25, 2025
My go to hotel for stop over in Guangzhou. Very conveniently situate. It's clean and comfortable, staff are friendly and accommodating. Highly recommend
Response from Property: 非常感謝您選擇廣州白雲國際機場美居酒店，酒店小夥伴們能得到您的認可真的太開心啦！我們貼心入微的服務，衹為讓每位賓客有一次愉快的入住體驗。小美歡迎您隨時回家！~
Starferry
Superior 2-bed Room
Stayed in Jan 2025
Couples
25 review
Amazing
Posted on Jan 18, 2025
Overall is a very comfortable hotel with airport pickup & drop off service. The room is great with smart AI assistance. Cool & comfortable. Great breakfast and near airport. However, the pickup was a bit messy that we need to rush for seats since other hotels are using the same transfer service. My room didn't get the late night supper that we had to sleep in hungry feel.
Response from Property: Dear guest, Xiaomei understands your feelings from your words. We are sorry that we cannot bring you a perfect experience. We are also very disappointed. We will pay more attention to the problems you raised and make improvements in time. We hope that you will see a brand new Xiaomei next time! I sincerely hope that you can give us another chance to make up for it. I wish you a smooth work and a happy life!
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Panjawani
Guestroom (2 Beds)
Stayed in Jan 2025
Family
1 review
Outstanding
Posted on Jan 16, 2025
It's a very very nice in everything..in clean,location wise and service is very very best
Response from Property: 我們秉承國際五星級酒店的專業服務水平，為四方來客提供優質服務，讓您感受家的温暖。如果酒店是一種相遇方式，那麼進店後的友誼才是真正的永恆，當您感受我們的服務滿意，欣慰的同時，我們也在由衷的高興，您的讚美，您的好評，讓我們深深的感動，祝您開心每一天！
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
3 review
Posted on Dec 30, 2024
The cleanliness is not good. The wash basin is dirty and with stain. The sound proof is not good, noise from the outside is loud.
Response from Property: Dear guest, we have learned about your feedback on the hotel room facilities and sincerely apologize for the inconvenience caused during your stay. Your opinions have been immediately conveyed to the relevant department managers. The hotel will adopt your opinions when improving the internal environment and facilities and equipment to ensure smooth and thoughtful service for guests. We sincerely look forward to welcoming you back to Mercure Baiyun Airport Hotel and spending a wonderful time with us.
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Guest User
Deluxe Suite
Stayed in Dec 2024
Couples
3 review
Very Good
Posted on Dec 30, 2024
We choose this hotel as it is near to the airport. The price is worth paying as it is very spacious with 2 toilets, hall with sofa, bathtub. There are 2 TVs one in the hall and ther one in the bedroom.
Breakfast is good too
Response from Property: Thank you very much for choosing Mercure Guangzhou Baiyun International Airport. We are so happy to receive your recognition! Our considerate service is only to make every guest have a pleasant stay. Xiaomei welcomes you to come home at any time! ~
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FFBB
Superior 2-bed Room
Stayed in Dec 2024
Solo travelers
18 review
Outstanding
Posted on Jan 9, 2025
The hotel is conveniently located near the airport. The night shift staff in the kitchen are very kind, including the older woman and the young man who prepared noodles for me. Additionally, a staff member named Jenny was very helpful with my laundry.
Response from Property: 感謝您對小美的認可，做服務，小美是超級認真的哦，讓您能有滿意的入住，開心的體驗，是小美最大的追求，我們的用心服務讓到店的每位都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，我們信奉客人為家人，讓您感受鄰里服務，更是讓您倍感親切。小美期待您下次到來，帶給您不一樣的驚喜！
Annie
Superior 2-bed Room
Stayed in Dec 2024
Solo travelers
7 review
Amazing
Posted on Dec 29, 2024
Hotel staff was helpful, a good option if you have are on a layover. The hotel provides supper & good options for breakfast.
Response from Property: Thank you very much for choosing Mercure Guangzhou Baiyun International Airport. We are so happy to receive your recognition! Our considerate service is only to make every guest have a pleasant stay. Xiaomei welcomes you to come home at any time! ~
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Bernitta
Superior Queen Room
Stayed in Dec 2024
Couples
15 review
Outstanding
Posted on Jan 5, 2025
What a beautiful hotel, the staff is super kind and the rooms are clean, breakfast was amazing
Response from Property: Thank you for staying at Mercure Guangzhou Baiyun International Airport. We are committed to creating a warm and comfortable accommodation and living environment for our guests. Your satisfaction is our service tenet. We look forward to your visit again and continue to create an unforgettable experience for your next stay. Same accommodation experience
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Karen Voon
Superior Queen Room
Stayed in Dec 2024
Business travelers
6 review
Outstanding
Posted on Dec 6, 2024
The room is spacious and everything is good.
They even offer free supper, it's a plus point.
Response from Property: Thank you for your recognition of Xiaomei. Xiaomei is very serious about service. It is Xiaomei's greatest pursuit to make you have a satisfactory stay and a happy experience. Our attentive service allows everyone who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and touches. We believe that guests are family members, and let you feel the neighborly service, which makes you feel more intimate. Xiaomei looks forward to your next visit and bringing you different surprises!
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Anonymous User
Superior Queen Room
Stayed in Dec 2024
Business travelers
68 review
Outstanding
Posted on Dec 22, 2024
Good experience in ghangzhou when there is a warm welcome from the staff!
Response from Property: 我們秉承國際五星級酒店的專業服務水平，為四方來客提供優質服務，讓您感受家的温暖。如果酒店是一種相遇方式，那麼進店後的友誼才是真正的永恆，當您感受我們的服務滿意，欣慰的同時，我們也在由衷的高興，您的讚美，您的好評，讓我們深深的感動，祝您開心每一天！
Anonymous User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Nov 3, 2024
Clean and nice room, the staff at the lobby very friendly. We had a great sleep in the hotel, the hotel is smart hotel, new and great. Everything is prefect.
Response from Property: Thousands of words can't match your choice and recognition. Xiaomei cherishes the fate of meeting you very much and looks forward to your next meeting!
ClovisASil
Superior Queen Room
Stayed in Oct 2024
Solo travelers
9 review
Great
Posted on Oct 28, 2024
Very good for transit in Guangzhou airport. They offer transfer to airport. There's a lot of convenience at hotel, as food free at night :)
Response from Property: Thank you very much for your stay and your careful sharing and giving us an excellent praise. Your recognition of our service is the biggest encouragement to Xiaomei. It is a great honor for Xiaomei to leave a good impression on your journey.
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Mezzcalico
Superior 2-bed Room
Stayed in Nov 2024
Business travelers
35 review
Outstanding
Posted on Nov 24, 2024
Very nice hotel. Comfortable room and nice staff
Liked fhe free airport pickup.
Response from Property: Dear guests, no matter where you are, Mercure is willing to accompany you all the way. We hope that if you are alone, you will not feel uneasy because of the unfamiliar environment. We are your family. Now that you are home, please relax and enjoy the French life of Mercure. Please sleep peacefully. Xiaomei is always by your side. Protecting you.
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