Yushe Hotel (Guangzhou Beijing Road Tianzi Wharf) Reviews
Yushe Hotel (Guangzhou Beijing Road Tianzi Wharf)
No.117 Dezheng South Road, Yuexiu District, Guangzhou, Guangdong, 510110, ChinaView Hotel Details
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Yushe Hotel (Guangzhou Beijing Road Tianzi Wharf) Guest Reviews
4.3/5
1490 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(1490)
Positive reviews(1370)
Reviews with photos/video(203)
Classy environment(90)
Easy to get around(77)
Friendly front desk staff(54)
Close to metro(33)
Convenient for shopping(32)
Delicious breakfast(14)
Quality towels(6)
Negative reviews(120)
Guest User
Guestroom (Double Bed) (No Window)
Stayed in Nov 2024
Solo travelers
3 review
1.5/5
Posted on Nov 22, 2024
Dingy, smelly hotel.
The bed was rock hard, and caused me to get no sleep for the two nights, I would have been just as comfortable sleeping in the road…
There was blood on the fresh bedsheets, and the whole place was generally very run down and dirty.
The WiFi didn’t work for the first night, despite reception coming up to have a look.
My sink also clogged.
The hallways floor has buckled all over, and people sit in their rooms with the doors wide open talking loudly, and smoking in the hallways and elevator.
After 10pm on the second night, someone started knocking on my door and speaking in Chinese. It was the receptionist, but it appeared they got the wrong room. This was quite scary as I was in bed, and already felt unsafe in the hotel.
I requested a refund from trip so that I could book a room elsewhere, the hotel rejected this. They then eventually agreed to refund me for the final night, but they did this at 2.30pm, with a fine for each hour that passed that I hadn’t checked out. I was already out for the day at this point, and so the fines would have wiped out any refund.
Response from Property: Dear guest:
Hello! Thank you for choosing our hotel and taking the time to provide us with feedback. We attach great importance to your opinions and feelings, and we are deeply sorry for the dissatisfaction you mentioned about the hotel's hygiene.
We understand that a clean and tidy environment is the basic expectation of every guest when they check in. We have conducted in-depth understanding and analysis of the hygiene problems you encountered during your stay. In order to ensure that similar problems do not occur again, we will take the following measures to make improvements:
Strengthen employee training: We will strengthen the training of employees to ensure that they understand and follow strict cleaning standards and procedures. At the same time, we will also emphasize attention to details to ensure that every corner is thoroughly cleaned.
Regular inspection and maintenance: We will increase the frequency of regular inspections and maintenance of guest rooms to ensure the integrity and good hygiene of facilities and equipment. In addition, we will also regularly disinfect public areas to ensure the health and safety of all guests.
Introduce new cleaning technology: In order to improve cleaning efficiency and quality, we will consider introducing some advanced cleaning technologies and equipment. This will help us better cope with various complex cleaning tasks and ensure that the hygiene of guest rooms reaches a higher standard.
Keep communicating with you: We value communication and exchanges with you very much. If you have any questions or suggestions about hotel hygiene or other aspects in the future, please feel free to contact us. We will listen to you carefully and strive to provide you with better service and experience.
Thank you again for your feedback and support. We sincerely hope that you can give us a chance to make up for this shortcoming and look forward to providing you with better service and comfortable accommodation in the future. I wish you a happy life!
Anonymous User
Pleasant Twin Room
Stayed in Oct 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Nov 1, 2024
Walk to nearest Metro of Beijing Road about 10 mins. Surrounded by local school and old neighbourhood and local eatery. Pleasant clean room, spacious.
Response from Property: Near the subway entrance # Near Beijing Road Pedestrian Street # Near Beijing Road Tianzi Wharf # Free luggage storage # Buffet breakfast available # Yuexiu Park # Guangzhou Railway Station # Zhongshan Memorial Hall # Guangzhou Zoo # Guangzhou Tower # Guangzhou Jiangwan Sunshine World @ Oriental Wende Plaza # Food, Clothing, Housing and Transportation] Dear guests, hello! Yushe Hotel is a young and vibrant hotel. With a simple style and warm and considerate service, we will continue to have the same good quality and more perfect service as always, to thank you for your support and love. The pace of progress will never stop. For your trust, we will be more persistent. Yushe Hotel will always stand in this city, waiting for your arrival, see you there.
Guest User
Guestroom (Double Bed) (No Window)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 26, 2024
 The room is good. The bed is good. The bathroom is good and clean and have a window and have laundry room.
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客,您好!愉舍酒店是一個富有年輕活力的酒店,以簡約的風格,温馨體貼服務向客觀展示酒店的獨特魅力,我們會延續一個一如既往的好品質和更加完善的服務,來謝謝你們的支持與厚愛。前進的腳步,永遠不停歇。為了您的信賴,我們將更加堅持不懈,愉舍酒店永遠屹立在這個城市,等待您的來臨,不見不散哦。
ShimmyHK
Guestroom (Double Bed) (No Window)
Stayed in Oct 2024
Business travelers
34 review
2.5/5
Posted on Oct 19, 2024
During canton fair in guangzhou for such a reasonable price, it's ok! Breakfast was horrible! Room was big enough, receptionists are good and helpful. For such a price, not that bad!
Response from Property: Near subway entrance # Near Beijing Road Pedestrian Street # Near Beijing Road Tianzi Wharf # Free luggage storage # Breakfast buffet # Yuexiu Park # Guangzhou Railway Station # Zhongshan Memorial Hall # Guangzhou Zoo # Guangzhou Tower # Guangzhou Jiangwan Sunshine World @ Oriental Wende Plaza # Food, Clothing, Housing and Transportation] Dear guests: Hello, thank you very much for giving us your valuable suggestions in your busy schedule. We hope you will understand and correct some omissions in the process of serving you. Your satisfaction is our greatest pride. Maintaining high-quality service is our unremitting pursuit. We look forward to seeing you next time and wish you all the best!
Akkrawit
Guestroom (Double Bed) (No Window)
Stayed in Oct 2024
Solo travelers
9 review
4.2/5
Very Good
Posted on Nov 2, 2024
The room is clean. Location is ok. Service is good.Breakf is very simpler,not good
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客: 您好,非常感謝您能在百忙之中給我們提出寶貴的意見,我們在為您服務的過程中發生的一些遺漏之處, 還望您諒解與指正。您的滿意便是我們最大的驕傲, 保持高品質的服務是我們不懈的追求, 期待下次再會並祝您萬事如意、事事順心!
Lee M970
Guestroom (Double Bed) (No Window)
Stayed in Nov 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Cosy and comfortable! Easy to reach. Great value for money.
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客,您好!愉舍酒店是一個富有年輕活力的酒店,以簡約的風格,温馨體貼服務向客觀展示酒店的獨特魅力,我們會延續一個一如既往的好品質和更加完善的服務,來謝謝你們的支持與厚愛。前進的腳步,永遠不停歇。為了您的信賴,我們將更加堅持不懈,愉舍酒店永遠屹立在這個城市,等待您的來臨,不見不散哦。
Anarshdee
Guestroom (Double Bed) (No Window)
Stayed in Aug 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Wow its so good Inlike it there hotel owners so kind so thankful greatfyl memories thank uou all
Response from Property: Near subway entrance # Near Beijing Road Pedestrian Street # Near Beijing Road Tianzi Wharf # Free luggage storage # Buffet breakfast available # Yuexiu Park # Guangzhou Railway Station # Zhongshan Memorial Hall # Guangzhou Zoo # Guangzhou Tower # Guangzhou Jiangwan Sunshine World @ Oriental Wende Plaza # Food, clothing, housing and transportation] Dear guests: Hello, thank you very much for your stay and praise! I am very happy to bring you a good time on your trip. Your praise gives the hotel the greatest encouragement and is also our driving force for progress. We will maintain this enthusiasm and strive to make every guest feel at home. We look forward to your next visit and welcome you to come back to experience again. Xiaoyu wishes you a happy life
Guest User
Yuexiang Double Bed Room
Stayed in Jun 2024
Family
4 review
1.0/5
Posted on Jul 30, 2024
Lousy hotel. Actual Vs room pictures in platform is so drastically different. Windows are open and cannot be shut properly. Bathroom glass is not enclosed at all and many spoilt tiles or holes in walls. Looks more like cheap hotel. Though walking distance to pedestrian street, it is so dark n error walling back at night. Not recommended for ladies solo or group travellers.
We were on last room at level two. Not sure if there was an attempted break in or ******* but we heard unusual noises for some time and when we tried checking and talking about it, the noise stopped since then. Room is shabby and not as spacious as online picture. Totally not recommended.
No toilet nearby reception area and they are not very helpful with parcel keeping despite knowing we had to change hotel and pre informed our return every two days to collect, but they kept chasing and threatening to throw away.
Good thing was that trip.com managed to get us a refund successfully after the first night. Service recovery by platform was commendable. Thank you for getting us out of this hotel fast, despite change of personnel in trip.com follow up.
Response from Property: Dear guest: Hello! Thank you for choosing our hotel and taking the time to provide us with feedback. We attach great importance to your stay experience and your opinion on the sound insulation of your room. Regarding the sound insulation issue you mentioned, we are deeply sorry for the inconvenience and trouble it has caused you. We have recorded your feedback in detail and will take immediate action to improve it. In order to improve the sound insulation effect of the room, we will take the following measures: Check and repair the sealing of the doors and windows of the room to ensure that external noise can be effectively isolated when the doors and windows are closed. If necessary, perform sound insulation modifications on the walls of the room and use professional sound insulation materials to reduce the spread of sound. Strengthen staff training so that they understand how to better provide guests with a quiet and comfortable accommodation environment. At the same time, we would also like to remind you that if you encounter any noise problems or other discomfort during your stay, you can contact our front desk or customer service staff at any time, and we will solve it for you as soon as possible. Thank you again for your feedback and suggestions, your satisfaction is our driving force to keep moving forward. We sincerely hope that you will feel more comfortable and quiet during your next stay. If you have additional questions or need further assistance, please feel free to contact us. Wish you a happy life!
Rafael03
Guestroom (Double Bed) (No Window)
Stayed in Nov 2024
Other
4 review
5.0/5
Outstanding
Posted on Nov 27, 2024
I had a very great time staying at this hotel. The location is great and the staff is friendly and helpful. I'd recommend it to anyone staying in Guangzhou!
Response from Property: 【近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】前世千百次回眸,才能換來今生的相識相知,您甜蜜的笑容像一股清涼的泉水在心中留過,小愉與您相約,與您牽手,蕩漾在星際,小愉感謝有您
Guest User
Guestroom (Double Bed) (No Window)
Stayed in Nov 2024
Family
5 review
3.2/5
Posted on Nov 22, 2024
Great location. Lots of food shops nearby and access to metro stations by foot. Not too far from Beijing Road.
Can't complain about the room, it is not bad nor great. Staff was reactive when I encountered problems. Not a single English word in the room, could be a problem if you don't read Chinese.
Response from Property: Near the subway entrance #near Beijing Road Pedestrian Street #near Beijing Road Tianzi Wharf #free luggage storage #with buffet breakfast supply #Yuexiu Park #Guangzhou Railway Station #Zhongshan Memorial Hall #Guangzhou Zoo #Guangzhou Tower #Guangzhou Jiangwan Sunshine World @ Oriental Culture De Square # clothing, food, housing and transportation] Dear guests, hello! Yushe Hotel is a hotel full of youthful vitality. It objectively demonstrates the unique charm of the hotel with its simple style, warm and considerate service. We will continue to provide the same good quality and more perfect services as always, thank you for your support and love. The pace of progress never stops. For your trust, we will be more persistent. Yushe Hotel will always stand in this city, waiting for your arrival. See you there.
Anonymous User
Guestroom (Double Bed) (No Window)
Stayed in Oct 2024
Solo travelers
8 review
3.0/5
Posted on Nov 18, 2024
Nice hotel
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客: 您好,非常感謝您能在百忙之中給我們提出寶貴的意見,我們在為您服務的過程中發生的一些遺漏之處, 還望您諒解與指正。您的滿意便是我們最大的驕傲, 保持高品質的服務是我們不懈的追求, 期待下次再會並祝您萬事如意、事事順心!
leongkk
Pleasant Double Bed Room
Stayed in Nov 2024
Solo travelers
1 review
4.5/5
Great
Posted on Nov 21, 2024
Very convenient to the mrt station and shopping venues and eateries. The staff here are very helpful and most importantly vigilant ( first day staying here , the night shift staff who have not seen me before , did politely ask for my room number when I returned shopping )
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客,您好!愉舍酒店是一個富有年輕活力的酒店,以簡約的風格,温馨體貼服務向客觀展示酒店的獨特魅力,我們會延續一個一如既往的好品質和更加完善的服務,來謝謝你們的支持與厚愛。前進的腳步,永遠不停歇。為了您的信賴,我們將更加堅持不懈,愉舍酒店永遠屹立在這個城市,等待您的來臨,不見不散哦。
Guest User
Guestroom (Double Bed) (No Window)
Stayed in Nov 2024
Solo travelers
1 review
1.7/5
Posted on Nov 27, 2024
Not clean, bad maintenance. I was bitten by mosquitoes very day. The staffs don’t care. Terrible!
I won’t stay at this hotel again.
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客: 您好,非常感謝您能在百忙之中給我們提出寶貴的意見,我們在為您服務的過程中發生的一些遺漏之處, 還望您諒解與指正。您的滿意便是我們最大的驕傲, 保持高品質的服務是我們不懈的追求, 期待下次再會並祝您萬事如意、事事順心!
ClaudioCN
Yuexiang Double Bed Room
Stayed in Nov 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Nov 22, 2024
The location is perfect if its your first time in city. Very close to 2 metro stations and important landmarks of the city. I got a second room for this booking and was perfect. The first one was noisy and with some little flies on the shower. The staff is friendly but the english can improve.
Response from Property: 近地鐵口#近北京路步行街#近北京路天字碼頭#免費寄存行李#有自助早餐供應#越秀公園#廣州火車站#中山紀念堂#廣州動物園#廣州塔#廣州江灣陽光天地@東方文德廣場#衣食住行】尊敬的賓客,您好!愉舍酒店是一個富有年輕活力的酒店,以簡約的風格,温馨體貼服務向客觀展示酒店的獨特魅力,我們會延續一個一如既往的好品質和更加完善的服務,來謝謝你們的支持與厚愛。前進的腳步,永遠不停歇。為了您的信賴,我們將更加堅持不懈,愉舍酒店永遠屹立在這個城市,等待您的來臨,不見不散哦。
Anonymous User
Guestroom (Double Bed) (No Window)
Stayed in Oct 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Oct 16, 2024
Positive:
- Location
- Big Room
- Big clean and comfortable bed
- Big shower
- Had one issue with wifi that got solved in 2 minutes
Negative:
- Hotel much older and outdated than in the pictures
- Mouldy smell
Response from Property: Near the subway entrance # Near Beijing Road Pedestrian Street # Near Beijing Road Tianzi Pier # Free luggage storage # Buffet breakfast is available # Yuexiu Park # Guangzhou Railway Station # Sun Yat-sen Memorial Hall # Guangzhou Zoo # Guangzhou Tower # Guangzhou Jiangwan Sunshine World @ Oriental Culture De Square # clothing, food, housing and transportation] Dear guests: Hello, thank you very much for giving us your valuable opinions despite your busy schedule. We also hope for your understanding and correction for some omissions that we have made in the process of serving you. Your satisfaction is our greatest pride. Maintaining high-quality service is our unremitting pursuit. We look forward to seeing you next time and wish you all the best!