Rezen Select Hotel Guangzhou Baiyun Airport

Rezen Select Hotel Guangzhou Baiyun Airport Reviews

Rezen Select Hotel Guangzhou Baiyun Airport

Building B5, No. 9 Airport Avenue, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
Rezen Select Hotel Guangzhou Baiyun Airport
Rezen Select Hotel Guangzhou Baiyun AirportRezen Select Hotel Guangzhou Baiyun AirportRezen Select Hotel Guangzhou Baiyun Airport
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Rezen Select Hotel Guangzhou Baiyun Airport Guest Reviews

4.7/5
Outstanding
582 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(582)
Positive reviews(568)
Reviews with photos/video(122)
Offers pick-up/drop-offs(130)
Close to airport(99)
Easy to get around(69)
Delicious breakfast(62)
Classy environment(60)
Friendly front desk staff(32)
Perfect for business trips(6)
Awesome gym(4)
Negative reviews(14)
Jhennie
Family Triple Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Everything were awesome, highly recommended for all kinds travel
Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Wonderful experience , Delicious food , Enjoyed the noodles and The Cakes in tea. Looking forward to visit next time.
Response from Property: Dear guest: Hello! Thanks for your appreciation of our hotel and your detailed comment. It's our responsibility to provide you a tidy and comfortable stay with good service. We are so great to hear that you have a wonderful experience in our hotel, we not only provide afternoon tea and night snacks for you, but also free shuttle bus take you to the airport. We will keep improving our service and strengthening facilities maintenance to make you next stay has a better experience. We look forward to seeing you again, hope you have a nice trip! Best regard,
Guest User
Superior King Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Pretty good hotel for a stay next to the airport, clean and cozy. It could be better if they added a closet with an iron and ironing board.
Response from Property: Dear guests: Hello, thank you for your comments! The hotel advocates“Service by heart”, we are carefully to find the opportunity to provide you with services, to provide you with more satisfaction, more comfortable rest environment! Your satisfaction is our pursuit! Look forward to seeing you again.
Reina
Superior King Room
Stayed in Aug 2023
Solo travelers
26 review
4.7/5
Amazing
Posted on Sep 2, 2023
Hotel near the airport with free shuttle offered. The room is clean and nice. Not so many shops nearby but a good hotel for you to transit in Guangzhou airport.
Response from Property: Dear guest, thank you for staying at the Licheng Ruixuan Hotel. Your satisfaction is our unremitting pursuit, and we look forward to your visit again.
Sam Ruan
Superior Twin Room
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 5, 2023
Great
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! We will continue to work hard to provide you with a better stay experience. We sincerely look forward to your visit again and wish you all the best!
Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Sep 10, 2024
The hotel is big, the facilities are very good, there are free noodles and rice noodles, the airport pick-up is also well arranged, it is very close to the airport, but there is a woman at the front desk, the service is not good, when checking in, it's like someone owes her money, her face is gloomy
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Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The front desk staff was warm and thoughtful, which made me feel very caring. The front desk checked in quickly. The hotel is near the airport, about 8 minutes' drive away. The hotel is near the airport. The room attendant will take the initiative to greet and is very polite. The room is very new and has four very comfortable pillows. The security guard at the door saw me carrying several large suitcases and took the initiative to carry them to the car for me [strong] The breakfast variety is rich and great 👍🏻
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Response from Property: Dear guest: Thank you very much for your high praise for our hotel! Your satisfaction is our greatest motivation. We have always been committed to providing warm and thoughtful service to every guest. We are very pleased to see that you felt the thoughtfulness of our front desk staff. Quick check-in is also our pursuit of efficiency, hoping to allow you to rest as soon as possible after arriving at the hotel. The location of the hotel is indeed very convenient, close to the airport, making it convenient for your travel. We will also continue to work hard to improve the convenience of surrounding transportation and provide you with a better experience. The proactive greetings and polite service of the room attendants are one of the focuses of our daily training. We are very happy to receive your recognition. The new facilities in the room and four comfortable pillows are also designed to give you a comfortable sleeping environment during your trip. The proactive help of the security guards at the door reflects the service spirit of our team. We will continue to encourage employees to proactively provide assistance to guests. The rich variety of breakfast is carefully prepared by us to meet the taste needs of different guests. After hearing your praise, we will continue to maintain and continuously improve it. Thank you again for your choice and praise. We look forward to your next visit and will provide you with better services.
Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Environment & Hygiene: In fact, I have been working in the hotel industry for many years. Since I entered the hotel, I have been constantly comparing it with the hotels I have worked and stayed in before. In terms of environmental hygiene, this hotel cannot be said to be the best, but it can at least be ranked in the top three. Maybe it is because it is newly opened. Food: I came for the afternoon tea for two people in this package. I thought that afternoon tea should be served in portions, but I didn’t expect it to be a buffet. There are two kinds of fruits, four kinds of desserts, salads, two kinds of juices, and tea. There are not many styles, but the taste is good. The mochi is super good. The tea is peach oolong tea, and the peach flavor is particularly fragrant. I asked the lady what brand of peach oolong tea it is, and she also enthusiastically recommended it to me. She is really not afraid that I am a business rival at all, hahahaha. I heard that the late-night meal is porridge noodles, but because I came back too late from playing, I didn’t eat it, so I won’t comment on it. Service: The hotel staff have a good service attitude, three-star prices, five-star service, and high professional level. They know everything. I believe that many hotels can’t do it. Facilities and Equipment: There is a canteen in the hotel lobby, a self-service vending machine, take-out food can be delivered to the room by a delivery robot, there is a gym, washing machines and dryers, the facilities are quite complete, it would be perfect if there was a swimming pool, but it seems that hotels of the same type do not have swimming pools.
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6/9
Response from Property: Dear fellow hotel guests, hello! We are extremely honored and excited to receive such perfect praise from you as a fellow hotelier. Being able to receive your professional recognition, especially your high praise for our service, hygiene, facilities, afternoon tea quality and cost-effectiveness, is not only a great affirmation of our work, but also an incentive for us to continue to pursue high quality. We know that as hoteliers, every guest's satisfaction is our greatest encouragement. Therefore, we always insist on starting with details and constantly improving service quality to ensure that every guest can feel the warmth and comfort of home. Your recommendation is of great significance to us. We will continue to optimize supporting facilities, innovate service models, and welcome every guest with higher standards. Thank you again for your recognition and recommendation, and we look forward to having the opportunity to further exchange hotel management experience with you in the future. We also welcome more guests to choose our Lichen Ruixuan Hotel. Thank you and wish you a happy life and smooth work!
Guest User
Superior King Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 21, 2024
It's rare to live in such a comfortable hotel. The service is super good. The environment is clean and sanitary. The waiters have very sunny smiles. It's close to the airport. I will definitely come again next time!
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Response from Property: Hello, dear guests! We can feel your heartfelt and joyful 5-point praise, and our hearts are full of joy and gratitude! We are proud to know that you enjoyed your stay at our hotel. Your satisfaction is the greatest affirmation of all our staff, especially your recognition of our service, praise of the environment, and appreciation of the sunny smiles of the waiter team, which make us feel warm and inspired. We always believe that high-quality service and a comfortable environment are the keys to attracting every guest, and your feedback is the best proof of our work. Regarding the private car transfer service and the richness and deliciousness of the breakfast you mentioned, we are deeply honored to be able to provide you with such convenience and enjoyment. Your follow-up review makes us even more excited. Your visit again is our greatest expectation. We will continue to improve our service quality and accommodation experience, and look forward to providing you with our most sincere service again in the days to come. Thank you again for your valuable review, I wish you a happy life and a pleasant journey, and look forward to seeing you again!
Guest User
Superior King Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
To be honest, the environment is very good, the room is clean and tidy. When I got out of the elevator upstairs, the staff brother saw me with my child and luggage and immediately came to help me carry the luggage to the room. After a while, he also sent children's slippers and toothbrushes. It is really worth recommending
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Response from Property: Dear guest: Hello! First of all, thank you from the bottom of my heart for giving us such a high rating. Your satisfaction is the direction of our unremitting efforts. We are always committed to creating a warm, comfortable and tidy living environment for every guest. We are very proud to hear your compliments on the cleanliness of the room. This is due to the hard work of our entire team and our persistent pursuit of quality. As for our staff, they have always adhered to the service concept of "guests first". Seeing you with children and heavy luggage and not hesitating to lend a helping hand is their instinctive reaction and a living reflection of our hotel culture. We also provide children's slippers and toothbrushes, hoping to add convenience and warmth to you and your children's journey. Your recommendation is a precious gift to us. We will continue to work hard to continuously improve service quality in return for your trust and support. We look forward to your next visit. We will provide you and your family with an unforgettable experience again with fuller enthusiasm and high-quality service. Thank you again!
Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Service: The service is very good. Since we have a lot of luggage, the airport pick-up driver also helped us to get on and off the car. Environment: The environment is very good. There is a lawn next to the hotel. It is very comfortable to take a walk after dinner. Hygiene: The room is very tidy and clean, especially the bathroom is very clean and has no abnormal smell. Facilities: The restaurant has buffet, and there is a gym and laundry room on the floor. 24H airport pick-up and drop-off service: Because we have to go to the airport at 4 am to catch an early flight, we specially made an appointment for airport pick-up and packed breakfast for us. The first choice for airport transfer, worth recommending!
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Response from Property: Dear guest: Hello, I am very excited about the 5-point praise you gave me. When I saw you sharing the hotel’s comprehensive supporting service evaluation, I felt that you are a travel expert who pays great attention to supporting details and loves life and travel. Oh man. We know that in this fast-paced business trip, a cost-effective, clean and comfortable accommodation environment with convenient transportation to the airport is very important to you. Your affirmation is our greatest encouragement and support. We look forward to providing you with high-quality service and comfortable accommodation experience again in the future. I wish you success in your work and a happy life!
Yingyingying😭
Superior King Room
Stayed in Aug 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The hotel front desk service attitude is very good, and they will respond to all questions and answer all questions. They actively respond to guests' questions and help solve them. The hotel is close to Baiyun Airport, 15 minutes away. The most important thing is that there is a laundry room, which is self-service and free.
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Guest User
Superior King Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 20, 2024
The room is neat and clean. The food in the restaurant is fresh. Check-in and check-out at the front desk are fast. The service quality is very good, the experience is very good, and I will choose it again next time.
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Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The stay experience is very good. The hotel has convenient transportation. There is an airport shuttle bus every half an hour. The room is clean and tidy. The breakfast is diverse and delicious. There are also free afternoon tea and midnight snacks. There is a gym and self-service laundry on the sixth floor. There are many fitness equipment. The laundry room is free to use and is equipped with laundry detergent, laundry beads, laundry powder, etc. for selection. I will stay here again next time if I have the chance. It is very convenient near the airport.
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Response from Property: Dear guest: Hello, thank you for your high praise for the overall service of our hotel. Our airport shuttle bus goes back and forth to the airport every hour and half hour. It is our honor to bring you travel convenience. We will continue to maintain this advantageous service and ensure that every guest can enjoy an efficient and convenient transportation experience. Regarding the cleanliness of the room and the delicious variety of breakfast, we know that this is one of the important considerations when choosing a hotel. Therefore, we have been committed to improving guest room hygiene standards and catering quality to ensure that every guest can enjoy comfort and satisfaction here. In addition, you also specifically mentioned our free afternoon tea and late night snack services, as well as the gym and self-service laundry facilities on the sixth floor. These additional services and facilities are the more convenience and comfort we hope to provide our guests. We are very pleased to see that you are taking full advantage of these services. Finally, you stated that you would choose to stay at our hotel next time you have the opportunity, and specifically mentioned the convenient location near the airport. This strengthens our determination to continue to improve service quality. We look forward to providing you with high-quality service and accommodation experience again in the days to come. Thank you again for your valuable review and recommendation! I wish you a happy life and a pleasant journey!
Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
It is very important to choose a comfortable hotel during the trip. This stay experience was beyond imagination. The hotel took the initiative to contact me when to arrive at the hotel, when to arrive at the airport, and how to find the hotel's shuttle bus. From the moment I was picked up at the airport to the moment I stepped into the hotel, the details were full and the service was very proactive. I must give a big thumbs up [strong] The check-in at the front desk was also very fast. The lady who sent me upstairs was even more beautiful and kind. She introduced the hotel's supporting facilities to me. The thoughtful service made me feel comfortable. The facilities in the room were new and complete, clean and tidy. There was also a comfortable sofa where you could lie down and take pictures of the plane✈️.
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Response from Property: Dear guest: Hello, thank you for your high evaluation of our hotel. I also hope to have a better and more comfortable accommodation environment when traveling abroad. We are happy to serve you. From proactively contacting you to confirm your itinerary, providing detailed pick-up and shuttle bus information, to quickly checking in at the front desk, and the front desk lady taking you upstairs and carefully introducing the hotel's supporting facilities, every detail embodies our care for you. and respect. We know that proactive and considerate service can make your journey smoother and more comfortable, and this is also the direction we continue to work hard. We are very pleased to see that you rated our room facilities so highly. The new facilities, clean and tidy environment and comfortable sofas in the room are all carefully prepared and arranged by us, hoping to make you feel at home. And we feel extremely honored and happy that you can enjoy the fun of taking airplane photos here. Thank you again for your five-star rating and recommendation! We look forward to providing you with high-quality service and accommodation experience again in the future, so that you can feel the warmth and comfort of home every time you travel. I wish you a happy life and a pleasant journey!