Hampton By Hilton Guangzhou Renhe Baiyun Airport

Hampton By Hilton Guangzhou Renhe Baiyun Airport Reviews

Hampton By Hilton Guangzhou Renhe Baiyun Airport

No.1318 Fanghua Road, Baiyun District, Guangzhou City, Guangdong Province, China, Guangzhou, ChinaView Hotel Details
Hampton By Hilton Guangzhou Renhe Baiyun Airport
Hampton By Hilton Guangzhou Renhe Baiyun AirportHampton By Hilton Guangzhou Renhe Baiyun AirportHampton By Hilton Guangzhou Renhe Baiyun Airport
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Hampton By Hilton Guangzhou Renhe Baiyun Airport Guest Reviews

4.8/5
Excellent
564 review
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(564)
Positive reviews(558)
Reviews with photos/video(90)
Offers pick-up/drop-offs(89)
Delicious breakfast(73)
Friendly front desk staff(69)
Awesome amenities(66)
Classy environment(55)
Easy to get around(50)
Close to airport(37)
Perfect for business trips(17)
Negative reviews(6)
Lim
King Guest Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Hotel is clean and nice. Too bad never try the breakfast, because I am taking a morning flight. Have to be at the airport before 6:30am. Airport transfer 7 seaters car clean and driver very helpful too.
Response from Property: Dear guest, thank you very much for your evaluation and feedback on our hotel. We are glad that you are satisfied with our hotel environment and service. At the same time, we are very sorry that you did not try our breakfast. We hope that you will have the opportunity to taste our food next time. We deeply reflect on the criticism you raised. We do have some problems, which have caused you inconvenience and trouble. We are deeply sorry for this. These problems are mainly due to our hotel's own reasons. We have taken corresponding measures to rectify them to ensure that our service quality and customer experience are improved. Regarding the airport transfer service you mentioned, we are glad that you are satisfied with our service. We will continue to work hard to improve our service quality and provide a better service experience for every guest. Finally, we thank you again for your feedback and support. We will continue to provide better services to every guest and look forward to your visit again.
OsamaFar
King Guest Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on May 18, 2024
The hotel is quite good, rooms are clean and adequate . It is close to the airport and the near subway station(1.5Km) can be used to travel to the city. The breakfast is also good only thing i would like to add is they should have a halal corner at the breakfast. I have stayed at holiday inn and they have a separate halal corner for breakfast of Muslims. The airport shuttle did not arrived for pickup from the airport even though i called them before boarding the flight from my country. Overall experience was quite good.
Response from Property: Thank you very much for your comment. We attach great importance to your feedback and will make improvements as soon as possible based on your feedback.
Ilnur Minakhmetov
Twin Beds Superior Room
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Title: An Exceptional Stay at a Convenient and Hospitable Hotel Introduction: I recently had the pleasure of staying at a hotel in Guangzhou during my spontaneous trip. Arriving at the airport without any prior bookings, I was fortunate to come across this brand-new Hilton property. My experience with this hotel, booked through Trip.com, exceeded all expectations. From the convenient transfer service to the warm hospitality extended by the staff, every aspect of my stay was truly remarkable. Arrival and Check-in: Upon booking, I contacted the hotel receptionist who promptly arranged a driver to pick me up from the airport. The transfer service was seamless, and I was pleasantly surprised when I was given a complimentary upgrade upon arrival. The hotel's lobby was immaculate, and the staff courteously showed me to my room, providing a thorough introduction to the hotel's facilities. Room and Amenities: The room itself surpassed my expectations. The cleanliness, modern decor, and attention to detail were truly impressive. I particularly appreciated the well-stocked minibar and the 24-hour bar in the lobby, where I could enjoy a wide selection of drinks at any time. The hotel's restaurant offered a delightful breakfast experience, with hot and delicious meals and a variety of options to choose from. The restaurant's ambiance was inviting and Instagram-worthy, perfect for capturing memorable moments. Location and Accessibility: This hotel's location is ideal for those seeking proximity to the airport and easy access to downtown Guangzhou. It took me just 35 minutes by Metro to reach popular attractions such as the Canton Tower, making it a convenient choice for travelers. Despite its proximity to transportation hubs, the hotel provided a peaceful environment for a restful stay. Hospitality and Staff: The hotel staff demonstrated exceptional hospitality throughout my stay. Although their English proficiency was limited, they made use of translation apps and were always eager to assist and accommodate any needs or inquiries. The friendly and helpful nature of the staff made me feel welcome and taken care of, leaving a lasting positive impression. Additionally, the hotel boasts an impressive gym facility, complete with a wide range of equipment for various workout routines. For those seeking a more tranquil experience, there are designated rooms available for yoga and meditation, providing a peaceful sanctuary within the hotel. Another notable feature is the complimentary laundry room, which is a convenient amenity for guests who may require laundry services during their stay. The provision of this facility adds to the overall convenience and comfort offered by the hotel. While I was there, I learned that the hotel is currently working on the construction of a rooftop area and garden. Although it was not yet accessible during my stay, I was informed that it will be completed in the near future. This upcoming addition is bound to enhance the hotel's offerings and provide guests with a delightful space to relax and enjoy panoramic views. With these additional features in mind, this hotel offers a comprehensive range of amenities, ensuring that guests have a comfortable, enjoyable, and rejuvenating experience throughout their stay. Conclusion: I wholeheartedly recommend this hotel to anyone visiting Guangzhou, especially those seeking convenience and excellent service. The proximity to the airport, coupled with the hotel's modern facilities, attentive staff, and comfortable accommodations, made for an outstanding experience. Whether you are a business traveler or a tourist exploring the city, this hotel offers a delightful stay that exceeds expectations.
6/20
Response from Property: Have friends come from afar. Thank you for your recommendation and recognition. Your words make people feel like a spring breeze. They are as happy as eating honey, so sweet that they can’t help but want it. Hope Hampton becomes your second home, come back often! Looking forward to meeting you next time! It's a pleasure to have friends coming from afar.Thank you for your recommendation and recognition. Your character make people feel like a breath of fresh air, HAMPTON become your second home and come back to see you~we looking forward to meeting u again!
Aleksi Georgiev Aleksiev
King Guest Room
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The best place for business trip!
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our hotel was the best place for your business trip. It is our goal to provide exceptional service and amenities to all of our guests, and we are delighted to know that we have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.
Guest User
King Superior Room
Stayed in Jun 2024
Family
2 review
3.5/5
Posted on Jun 6, 2024
As the hotel is relatively new, the cleanliness and hygiene level is very good. Hope the hotel management maintain at this level. The breakfast quality is good and the spread of food choice is good and not forgetting the coffee is good too. The front desk staff are helpful and probably they could put a smile on their face :)
Response from Property: Dear valued guest,Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you found our cleanliness and hygiene level to be very good. We take great pride in maintaining a high standard of cleanliness throughout the hotel and we are glad that it was noticed.We are also pleased to hear that you enjoyed our breakfast and found the spread of food choices to be good. We are especially happy to hear that you enjoyed our coffee as well. We will be sure to pass on your compliments to our kitchen and F&B team.We appreciate your feedback regarding our front desk staff and we will certainly take note of your suggestion to put a smile on their faces. We strive to provide excellent customer service and we are glad that our staff were helpful during your stay.Once again, thank you for choosing our hotel and we hope to have the pleasure of welcoming you back soon.
Adil
Cozy 2-bed Room
Stayed in May 2024
Business travelers
3 review
4.2/5
Very Good
Posted on May 10, 2024
Very clean and well designed hotel. I like the breakfast. Washing machine and dryer were available all time. Stuff was helpful and kind. It’s around 40 minutes by taxi to the city center. Very limited foreigner restaurants around the hotel.
Response from Property: Dear guest, thank you very much for your recognition of all aspects of the hotel, and we sincerely invite you to stay again!see u next time and give us five star.According to ur comment, Huatong Square is next to our hotel about 0.9 miles and u could go to there and find out restaurant. Little hampton
Eng
Kina Superior Deluxe Room
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 3, 2024
Very clean and nice hotel.The breakfast is yummy and good.The only thing is as a 4 🌟 hotel, there is no safety box inside the room.and also the restaurant is not open lunch and dinner.
Response from Property: Dear friend:First of all, thank you for your recognition of the hotel's breakfast, service, and hygiene. However, unfortunately, we did not receive your 5 points of praise. Regarding the room safe you mentioned, for your convenience during your stay, the hotel provides a free safe deposit service at the front desk. We suggest that you use the front desk safe to store valuable items, with a dedicated person on duty 24 hours a day. In addition, regarding the lunch and dinner you mentioned, we are currently upgrading and look forward to your next stay to experience our services.亲爱的朋友,您好!首先感谢您对酒店的早餐、服务以及卫生的认可,但美中不足的是很遗憾没能得到您的5分好评~针对您提出的房间保险柜是这样的,为了您的住宿期间的方便,酒店在前台提供了免费保险箱寄存服务,我们建议您使用前台保险箱存放贵重物品,24小时有专人值班。另外,针对您提出的午餐和晚餐,目前我们还在升级中,期待您下次再次下榻体验我们的服务。
Lai
King Guest Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
all staff are nice and helpful
Response from Property: Dear guest, thank you very much for your recognition of all aspects of the hotel, and we sincerely invite you to stay again!Little hampton
Guest User
King Guest Room
Stayed in Jun 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Due to flight cancellation, we took the train to Guangzhou instead. It was already 11:30 pm when we arrived at Baiyun Railway Station. The hotel service was very good, and they sent a driver to pick us up so late. The hotel is very new and the hardware is very good. I will choose to stay there next time.
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Guest User
Kina Superior Deluxe Room
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The hotel is located in Tianhe District, which is very convenient to Guangzhou East Station and large shopping malls. There is tea in the lobby, which is thirst-quenching in the hot summer. Thank you very much, Anna, who is enthusiastic and professional
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Anonymous User
Cozy 2-bed Room
Stayed in Jun 2024
Business travelers
5 review
4.8/5
Amazing
Posted on Jun 12, 2024
Contact the hotel 1 day in advance, there is a 24-hour airport pick-up, the vehicle is also very clean, it is the kind of business car, very good! The driver is also very polite! The hotel was newly opened in 2024, so the overall facilities are very new! No hygiene problems! The main problem is the service: 1. There are guests smoking in the lobby and elevator, but the front desk doesn't care; 2. Because the second day is an early flight, breakfast is packed, but the front desk forgot, what is the point of recording it in a small notebook? 3. First, the water bill was only printed for 1 night, and then the invoice was only issued for 1 night, and it was obviously the same customer, the front desk will repeatedly ask you the name of the person staying! Carefulness and attentiveness need to be improved! Overall: Recommended to stay!
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lin 999
King Guest Room
Stayed in May 2024
Business travelers
1 review
4.7/5
Amazing
Posted on May 18, 2024
The hotel is very new and has airport shuttle service, which is very convenient. The price is cheap and the breakfast is rich. I will definitely stay here next time I go to Guangzhou. I highly recommend it to everyone!
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Response from Property: Dear, good vision! Huan Xiaopeng’s beauty has been discovered by you. Thank you for your unique discernment and sincere affirmation. I don’t know if I will meet you again in the next life, so I will work so hard in this life to give you the best. If you are willing to peel off my heart layer by layer, you will find that there is another kind of fee. !Oh, I look forward to your encounter with Huan Xiaopeng again next time, and another wonderful and beautiful memory...We welcome you to stay again next time to provide the most considerate service. Can you please give us a 5-point praise next time? Thank you, my lovely little friend Huan
Chihuozhengjiubuleshijie
King Guest Room
Stayed in May 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is convenient for transportation. The flight was delayed for 4 hours and almost 1 am, but the hotel still arranged a business car to pick up the plane. The front desk staff was friendly and helpful. The robot delivered all the items we needed in time. The hotel room facilities are all new, the self-service laundry room is very convenient, and the surrounding environment is also good. The breakfast is very rich, which should be the most satisfying among the several Huanpeng hotels I have stayed in Guangzhou in the past six months. I looked at the gym, which has a rowing machine, treadmill, water and towels as standard, and it is also very clean inside, 👍
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6/10
Response from Property: Dear friend, I am very happy that you can appreciate and recognize us so much. Huan Xiaopeng said that he was very happy and felt good to be praised. The friends in Huanpeng’s family all have beautiful smiles. We are very happy that our enthusiasm can bring you warmth during your journey... I hope our friends can accompany you through one wonderful moment after another, witness your every joy, and look forward to your coming again. ---- Intimate and warm Huan Xiaopeng
didadee
Cozy 2-bed Room
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 2, 2024
We stayed during the Canton Fair. The location may be far away from the city. There are not many exhibition visitors. They are mainly airport visitors. It only takes 10 minutes to drop off at the airport in the morning. It is relatively close. When you pick us up in the evening, you can also pick us up at Renhe subway station. Seat 7 The car is very convenient and the service is good. The room is overall quite satisfactory. It is also very new. There are many breakfast options. It is worth recommending. In fact, it is also very convenient to go to the city. The No. 3 subway goes directly to the city.
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6/10
Response from Property: Dear friend, I am glad that you gave the hotel 5 points. Huan Xiaopeng will continue to work hard. The full satisfaction of the guests is the source of Huan Xiaopeng's strength. Thank you very much for your encouragement. We will try our best to serve you and welcome your next visit. Waiting for you~~ ——Huan Xiaopeng who pursues progress
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 1, 2024
The hotel staff are really nice! Whether it's the airport pick-up or the auntie who changes the sheets, or the restaurant staff including the front desk guy, they are all very good-looking and gentle! There is also delicious sugar water on May Day! Good reviews! I didn't take pictures of the hotel, but it was clean and fragrant anyway
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Response from Property: Thank you for your high praise. I saw your sincere 5-star review, which vividly expresses the experience of staying at Huan Xiaopeng's home. You must be a delicate and beautiful friend. Between the lines, you praised Huan Xiaopeng a lot. Yours This kind of detailed praise also makes Huan Xiaopeng's heart full of emotion. Huan Xiaopeng is so happy to be praised by you. Thank you again for choosing Huanxiaopengjia among many hotels. I hope Huanxiaopeng will be a beautiful scenery on your travels. I look forward to meeting you again~