Atour Hotel Guangzhou Baiyun Jiaxuan Hebian Guest Reviews
4.8/5
Excellent
389 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(389)
Positive reviews(385)
Reviews with photos/video(40)
Clean and tidy(87)
Awesome rooms(80)
Classy environment(39)
Delicious breakfast(39)
Awesome amenities(34)
Friendly front desk staff(32)
Many amenities(18)
Large rooms(7)
Negative reviews(4)
Guest User
Elegant Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Very very very very GOOD HOTEL .
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good", which makes us very happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for rich and healthy breakfast, and the room provides washing and bathing by the Institute of Body Research, as well as books for you to read. There are many more things we look forward to your experience!
Lee6
Elegant Queen Room
Stayed in Jun 2024
Solo travelers
3 review
4.5/5
Great
Posted on Jul 3, 2024
Atour never disappoints me till date. This is my 2nd Atour after visiting the 1st in Hangzhou. Although the location is abit outskirt but appreciate it as is near to my friends. The staffs are very welcoming and friendly, especially 煥揚 and 芊惠. They have been assisting me throughout my stays especially on handling advance parcels before arrival. Kudos to both of them.
Robin
Superior Queen Room
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 29, 2024
All was good. Great services from all staffs. Near shopping mall and many shops selling food.
Response from Property: Thank you for your 5-point review of Duoer Hotel. Thank you for your trust and support. Duoer believes that guests are family members, and every trip you take feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere that is different from other hotels. I hope to meet you again. Duoer is waiting for your return.
Guest User
Superior Queen Room
Stayed in Apr 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Super good quality hotel, clean and tidy and good breakfast
Response from Property: Thank you for your 5-point review of Duoer Hotel. Thank you for your trust and support. Duoer believes that guests are family members, and every trip you take feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere that is different from other hotels. I hope to meet you again. Duoer is waiting for your return.
Guest User
Elegant Queen Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 13, 2024
The newly opened Atour Hotel has a clean and sanitary environment, which the hotel chain believes is more guaranteed. The room facilities are brand new and smart, and the service is also very good. Atour's sleeping experience is well-known in the industry, and its bedding is all popular online. It's about 400 per night. My friend came to the hotel to meet me. This kind of hotel quality makes me feel very decent and not inferior.
Original TextTranslated by Google
Response from Property: Dear Duo friends: Hello, we value every guest's experience and every online review. Duo wants to express her thoughts: accept that there are places in life that you cannot reach even if you are determined, and this is true for everyone; life is only once, don't live too hard, bring down-to-earth dreams, and watch it come true with a smile. Duo thanks you for choosing Guangzhou Baiyun New Town Jiahe Hebian Atour Hotel, and for giving Duo a chance to talk to you across the air. Thank you for having you, thank you Atour, Duo cherishes every encounter with you
Guest User
Elegant Queen Room
Stayed in May 2024
Travel with friends
33 review
5.0/5
Outstanding
Posted on May 9, 2024
The environment is very good. The service is very good. The price/performance ratio is very high. Recommended.
Original TextTranslated by Google
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good". I am really happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for rich and healthy breakfast, and the room provides body research institute's washing and bathing, as well as books for you to read. There are many more things we look forward to your experience.
Guest User
Elegant Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel is in a good location, the rooms are quite new and the facilities are very user-friendly.
Original TextTranslated by Google
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good", which makes us very happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for rich and healthy breakfast, and the room provides washing and bathing by the Institute of Body Research, as well as books for you to read. There are many more things we look forward to your experience!
Guest User
Elegant Queen Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The room is clean and sanitary. The service is professional. The breakfast is great. Parking is also convenient. I have stayed here for a few days and will choose this place again next time.
Original TextTranslated by Google
Response from Property: The guest's satisfaction is the greatest encouragement to Duoer. Duoer's home has books, tea, and enthusiastic friends. Love should be expressed loudly. Duoer also likes the guest very much. I look forward to the guest's next visit. Duoer will make tea for the guest~
Guest User
JIMU Queen Room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Clean, hygienic, finally I can have a good sleep. The service is also very considerate. Thank you
Original TextTranslated by Google
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good", which makes us very happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for rich and healthy breakfast, and the room provides washing and bathing by the Institute of Body Research, as well as books for you to read. There are many more things we look forward to your experience!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Good environment, convenient parking and great service attitude.
Original TextTranslated by Google
Response from Property: The happiest moment for a person is to find the right person, and the happiest moment for a journey is to find the right "home". Duoer aspires to provide the most comfortable stay experience. Duo friends are our best appraisers. Because of Duo friends, there is Atour, and because of Atour, there is Duoer. If you like it, come back often, and let you see a better Duoer next time~
Guest User
Superior Queen Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Comfortable mattress, good pillows
Original TextTranslated by Google
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good", which makes us very happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for rich and healthy breakfast, and the room provides washing and bathing by the Institute of Body Research, as well as books for you to read. There are many more things we look forward to your experience!
Anonymous User
Superior 2-bed Room
Stayed in Jan 2024
Booked for others
3 review
1.0/5
Posted on Feb 21, 2024
Hygiene: The supplies were not wiped clean, and the coasters were not replaced after use, so perfunctory.
Facilities: There are a lot of decoration problems. It opened before the decoration was completed. There are still holes in the ceiling. The elevator is old and out of order.
Service: Poor service awareness
Environment: Roadside construction. Renovation next to it. Is Yaduo no longer demanding now? Is it going downhill? Everything is getting worse!
Original TextTranslated by Google
Response from Property: Dear Duoer, hello, we are very sorry to have brought you a very bad check-in experience. We will improve and deal with the shortcomings in time. We hope to get your understanding. We also hope that we can give Duoer another chance and will give it to you. You bring a better experience and look forward to your next stay
Guest User
Elegant Queen Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 5, 2024
The service of this hotel is really great! The staff are very friendly and helpful, always able to meet my needs in time. The room is also very clean and comfortable. I booked a king-size bed room. The bed was very comfortable to sleep on. I felt like I was slowly sinking in and fell asleep quickly. It is said that the quilt cover is made of nude cotton, and the texture is good. There is a laundry room and a gym on the 4.5th floor of the hotel. After dinner, I walked on the treadmill for half an hour and felt much more comfortable. The lobby is very beautifully decorated and the service attitude is very good. There is a cup of black tea at the door, which is said to be tea from Atuo Village. This trip ended with Atuo, which also gave me a perfect ending. I look forward to staying there next time and will also recommend it to friends and family😊
Original TextTranslated by Google
Response from Property: Dear friends of Atour Hotel: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Atour Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Elegant Queen Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 5, 2024
The hotel environment is very clean and sanitary, and the waiter's attitude is also very enthusiastic. He will take the initiative to help me open the elevator door, pull the luggage, and lead me to the room. In general, this is a very pleasant hotel experience. I work alone outside and feel the warm and enthusiastic service in this hotel. I highly recommend it to everyone.
Original TextTranslated by Google
Response from Property: Dear friends of Atour: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Atour will be the warmest and most unique one in your memory! Come back to Atour often, and I wish you: well
Guest User
Elegant Queen Room
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The facilities are very complete. The room is equipped with a large-screen TV, high-speed wireless network and a comfortable work area, allowing people to relax while maintaining work efficiency. The hotel also provides facilities such as laundry services and gymnasium, making the journey more comfortable and convenient. 🛌🚽📺💻
Original TextTranslated by Google
Response from Property: Dear, I am very happy to give you a full score of praise and affirmation. We are very touched. You summarized your recognition of us with a simple and praiseful sentence "very good", which makes us very happy! The hotel has Zhuju for you to read, Chuchen for laundry, Xiangzhao for a rich and healthy breakfast, and the room provides washing and bathing by the Institute of Body Research, as well as books for you to read. There are many more things we look forward to your experience!