Guangzhou East Railway Station Shatai South Road Xana Deluxe Hotel Reviews

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience with our facilities, cleanliness, and service, and we truly appreciate your kind words about our team. However, we sincerely apologize for not meeting your expectations regarding the environment. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We are committed to providing a comfortable and enjoyable atmosphere for all our guests, and we hope to have the opportunity to welcome you back in the future. Thank you once again for your recommendation!Warm regards, Guangzhou East Railway Station Shatai South Road Xana Deluxe Hotel!

Response from Property: Dear guests, Hello! Thank you for sharing, Xana Deluxe Hotel Shatai South Road branch will continue to develop in a better direction, "French elegance, high set of love" is our service tenet, I hope we use a bright smile, attentive service, can usher in your stay again, thank you again for your five points praise!

Response from Property: Dear guest: Thank you for sharing. The hotel team is always committed to creating better services. Whether it is hardware equipment or service, we hope to take care of all the tiny details for you! Thank you

Response from Property: Dear guest, first of all, thank you for choosing Xi'an Deluxe Hotel, Shatai South Road, Guangzhou East Station, and sincerely apologize for your experience in our hotel. We attach great importance to your feedback and deeply regret that this service experience did not meet your expectations. We are deeply sorry for the problem you mentioned that the takeaway was not delivered in time. We understand that it is very important to be able to enjoy takeaway conveniently during your stay. We will immediately make internal adjustments to the takeaway service, optimize the delivery process, and assist in the delivery of personnel during the peak delivery period. We will also cooperate with robots to deliver meals to improve the efficiency of delivery and ensure that we can better meet the needs of guests in the future. Your feedback will help us improve our service process and ensure that similar situations do not happen again. At the same time, we are also very sorry about the front desk service problem you mentioned. Our front desk team should always serve guests with a professional and enthusiastic attitude, rather than troubling you. We will conduct serious internal discussions and training on this to enhance our employees' service awareness and ability to deal with problems. We hope that every guest can feel our attention and commitment to service quality. Regarding your request for a five-star review, this is not the service tenet of our hotel. We always believe that guests should evaluate our services based on real experiences, not under any form of pressure. We will reflect on this and ensure that our team is always sincere and respectful when communicating with guests. We attach great importance to the opinions of every guest, and your feedback is a valuable asset to us. To express our apologies, we hope to have the opportunity to serve you again and provide you with a better stay experience. Please feel free to contact us, we look forward to serving you again and providing you with a pleasant stay experience. Thank you again for your feedback on our hotel, and look forward to your understanding and support. Wish you all the best! Sincerely, Xi'an Deluxe Hotel, Shatai South Road, Guangzhou East Station!

Response from Property: Dear guest: Thank you for sharing. The hotel team is always committed to creating better services. Whether it is hardware equipment or service, we hope to take care of all the tiny details for you! Thank you

Response from Property: Your trust and support are like the drizzle in the dry air, which makes us feel refreshed and happy. We can't stop feeling happy and we are more motivated.

Response from Property: Dear guest, thank you for choosing our Xi'an Deluxe Hotel Guangzhou East Station Shatai South Road Branch and sharing your hotel experience with us. Thank you for your recognition of our hotel's service, which will motivate our hotel staff to work harder to provide guests with quality services. Our hotel uses fully automatic intelligent equipment throughout the house, which can adjust the lights, curtains, and air conditioners by voice, freeing your hands and providing you with more convenience. We will definitely work harder and look forward to the next trip, where we can create more perfect services for you.

Response from Property: Dear guest: Thank you for sharing. The hotel team is always committed to creating better services. Whether it is hardware equipment or service, we hope to take care of all the tiny details for you! Thank you

Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. Your satisfaction is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal of service. It is our honor to serve you. All hotel staff look forward to your next visit! I wish you good health and a happy life~

Response from Property: Dear guest, thank you for choosing our Xi'an Deluxe Hotel Guangzhou East Station Shatai South Road Branch and sharing your hotel experience with us. Thank you for your recognition of our hotel's service, which will motivate our hotel staff to work harder to provide guests with quality services. Our hotel uses fully automatic intelligent equipment throughout the house, which can adjust the lights, curtains, and air conditioners by voice, freeing your hands and providing you with more convenience. We will definitely work harder and look forward to the next trip, where we can create more perfect services for you.

Response from Property: Dear guest, hello! Adhering to ingenuity and polishing every detail is what we have always pursued. Satisfaction is only the starting point, surprise and emotion are the direction we have been looking for. Thank you for your review, we will continue to work hard and look forward to your next stay with your family!

Response from Property: Dear guest, thank you for choosing our Xi'an Deluxe Hotel Guangzhou East Station Shatai South Road Branch and sharing your hotel experience with us. Thank you for your recognition of our hotel's service, which will motivate our hotel staff to work harder to provide guests with quality services. Our hotel uses fully automatic intelligent equipment throughout the house, which can adjust the lights, curtains, and air conditioners by voice, freeing your hands and providing you with more convenience. We will definitely work harder and look forward to the next trip, where we can create more perfect services for you.

Response from Property: Dear guest, hello! Adhering to ingenuity and polishing every detail is what we have always pursued. Satisfaction is just the starting point, and surprise and touching are the direction we have always been looking for. Thank you for your evaluation, we will continue to work hard and look forward to your next stay with you and your family!