Yizhi Hotel (Guangzhou Chimelong Wildlife World) Reviews

Response from Property: I deeply apologise for your unpleasant experience in our hotel. We are very sorry to learn that you encountered a bed bug problem during your stay, which is obviously a serious negligence in our health management, which has caused unnecessary trouble and discomfort to you and your family. We understand your concerns and dissatisfaction very well. Your health and comfort are our top concern. We have thoroughly cleaned and disinfected the relevant rooms, and will strengthen daily hygiene and maintenance measures to ensure that similar incidents do not occur again. At the same time, we will also cooperate with professional pest control service companies to carry out a comprehensive inspection and treatment of the whole hotel, and once again sincerely apologise for the inconvenience caused to you.

Response from Property: 【健身房】【洗衣机】【免费停车场】Dear guest,We appreciate you taking the time to provide us with your feedback. We understand your concerns about the room size and cost-effectiveness. We will definitely take your opinion into consideration and review our room sizes and pricing to ensure we meet the expectations of our guests.Our staff is friendly and eager to help. Their primary goal is to provide all our guests with a pleasant and comfortable stay. We apologize for any inconvenience caused by our hotel's location near the north gate of Chimelong Safari Park, where transportation options may be limited.Regarding the taxi situation, we are sorry to hear about your experience. We also encourage our guests to negotiate with taxi drivers to ensure they receive a fair price.Lastly, thank you again for your feedback. We value your opinion and strive to provide a better experience for our guests.

Response from Property: 【Gym】【Smart Voice Control】【Free Parking】Thank you very much for your praise and affirmation of our hotel. We are very happy to hear that you enjoyed a comfortable and convenient experience during your stay, which is a great encouragement and affirmation for us. Our hotel is strategically located close to Chimelong Zoo, which provides you with great convenience. Whether it is a morning zoo tour or a relaxing rest at night, we hope to provide you with a comfortable and convenient accommodation environment. We have been committed to introducing advanced smart technologies to enhance the customer's accommodation experience. From smart door locks to automated room control systems, our goal is to allow guests to enjoy the convenience brought by technology while also feeling caring service. We are very glad that these efforts have been recognized by you. Our room cleaning is very timely, and our staff are professionally trained to ensure that high-quality services can be provided. We also attach great importance to the service attitude and professionalism of our employees. Our front desk service team is very enthusiastic and will do their best to help guests. We are very happy to hear that you are satisfied with the service attitude of our employees. Thank you again for your support and trust in our hotel. We look forward to your visit again and promise to continue to work hard to provide better services and a more comfortable accommodation experience. If you have any questions or suggestions, please feel free to contact us and we will serve you wholeheartedly.

Response from Property: [Gym] [Smart Voice Control] [Free Parking] Thank you very much for choosing our hotel and taking the time to leave us this detailed review! We are honored to serve you, and we are also very grateful for your recognition and support. Regarding the issue of the room decoration smell you mentioned, we attach great importance to your feedback. Since the hotel is newly opened in 2024, there may indeed be some smells in the newly renovated rooms. We have conveyed your feedback to the relevant departments and will strengthen the operation of ventilation and air purification equipment to reduce the impact of the decoration smell on guests. At the same time, we will continue to pay attention to the air quality of the room to ensure that every guest is provided with a comfortable and healthy accommodation environment. We are very pleased that you are satisfied with the facilities and environmental hygiene of our hotel. We have been committed to providing high-quality services and facilities so that every guest can enjoy a pleasant stay. In addition, you also mentioned that the hotel is very close to the Chimelong Xiangjiang Hotel and can be seen directly from the window. Our hotel has a superior geographical location and convenient transportation, which is also one of our major advantages. At the same time, the price of our hotel is more affordable than that of surrounding hotels such as the Chimelong Xiangjiang Hotel, which is also a cost-effective service we have been committed to providing. Finally, thank you again for your recognition and support. We will continue to work hard to improve our service quality and provide you with a better accommodation experience. We look forward to seeing you again! I wish you a happy life!

Response from Property: [Gym] [Smart Voice Control] [Free Parking] Thank you very much for your feedback and we are deeply sorry for the unpleasant experience you have brought. Regarding the problem you mentioned that the bedside table has a strong smell of new furniture and the sheets have blood stains, we have conducted a detailed investigation and will take immediate measures to rectify it to ensure that similar problems do not occur again. We are glad that you like the environment of the lobby and the room, as well as the size of the room windows. At the same time, we also thank you for the convenient information about the bus and shopping malls you mentioned, which are the advantages of the surrounding environment of our hotel. We are deeply gratified by the good reviews of the front desk service, which is also the goal our hotel has been striving for. We will continue to maintain and improve the quality of service to provide you with a better accommodation experience. Thank you again for your feedback and suggestions, and we look forward to seeing you again.

Response from Property: [Gym] [Smart Voice Control] [Free Parking Lot] Thank you very much for choosing our hotel and enjoying the fun of Chimelong Safari Park with your baby! We are very pleased to hear that you appreciated the convenience and value for money at our hotel. Our hotel is located close to Chimelong Wildlife Park, which indeed provides great convenience for many family tourists. Moreover, we also provide you with a washing machine and dryer to make your trip more relaxed. Regarding the bed surround service you mentioned, we would really appreciate your feedback. We have been committed to providing more considerate and thoughtful services to family tourists to ensure that you and your baby can feel the warmth and comfort of home during your stay in the hotel. We are very honored to be a warm stop for you and your baby during your trip to Chimelong, and we look forward to you and your baby visiting our hotel again. At the same time, we will continue to work hard to improve service quality and provide you with a better accommodation experience. Thank you again for your support and trust!

Response from Property: [Gym] [Smart Voice Control] [Free Parking Lot] Thank you very much for your affirmation and appreciation of our hotel! We have always been committed to providing guests with convenient transportation and a comfortable environment. Your satisfaction is our biggest motivation. We will continue to work hard to continuously improve service quality so that you can feel the warmth and comfort of home every time you stay. welcome next time!

Response from Property: [Gym] [Smart Voice Control] [Free Parking Lot] Thank you very much for your detailed review of our hotel! We are very happy to hear that you are satisfied with the equipment and waiter attitude of our newly built hotel. Regarding the unstable WiFi signal and slow speed you mentioned, we have recorded it and will immediately investigate and improve it to ensure that every guest is provided with a stable and fast network connection. At the same time, we also realize that there is room for improvement in the variety and quality of the breakfast buffet. We will adjust the menu as soon as possible, add more fresh and healthy food options, and reduce the proportion of pre-prepared dishes to meet the taste needs of different guests. Your feedback is very valuable to us, and we will continue to improve and enhance our service quality. I look forward to your visit to our hotel again next time, and I believe we will bring you a better experience. Thank you again for your support and understanding!

Response from Property: Thank you very much for your high evaluation of our hotel! We are very happy to hear that you are satisfied with our hotel's rooms, facilities and location. We have been committed to providing guests with a novel, clean and comfortable accommodation environment, and also strive to ensure that the hotel's location can bring convenience to your travel. We are very pleased to hear that you mentioned that the hotel is close to Chimelong, which is also a major advantage of our hotel. Thank you again for your stay and good comments. We will continue to work hard to provide you with better service. Looking forward to your visit again!