Orange Hotel (Guangzhou Baiyun International Airport) Reviews
Orange Hotel (Guangzhou Baiyun International Airport)
Building 1, No. 10, Konggang Avenue, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Orange Hotel (Guangzhou Baiyun International Airport) Guest Reviews
4.8/5
Excellent
611 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(611)
Positive reviews(605)
Reviews with photos/video(132)
Offers pick-up/drop-offs(92)
Delicious breakfast(74)
Awesome amenities(61)
Close to airport(55)
Easy to get around(42)
Friendly front desk staff(39)
Well designed(24)
Good sound insulation(14)
Negative reviews(6)
Ainy111
Superior 2-bed Room
Stayed in Jun 2024
Family
7 review
Outstanding
Posted on Jun 18, 2024
Our first experience with Orange Hotel. Love the hotel and its service. We arrived at midnight, though there was a slight delay in airport transfer but it’s acceptable. The room is big and comfy. We had a good sleep!
Response from Property: Thank you for staying with orange ! We are so grateful that you had a pleasant time here . We are looking forward to meeting you again here! Wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Aug 3, 2024
Very convenient... Close to airport! Great breakfast... Very reasonable price... And the room was clean! No complaints here!
jessicatiew
Superior Queen Room A
Stayed in Jul 2024
Business travelers
9 review
Amazing
Posted on Jul 2, 2024
Front desk staffs are friendly. Room is clean and comfort.
Response from Property: Dear guest, thank you for choosing Orange Hotel ! We are so happy to stay with you . Thanks for your comment. We are looking forward to meeting you again in Guangzhou !
Guest User
Family Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 9, 2024
Good and clean hotel in general.
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your next visit! Welcome back to experience again, wish you a happy life!
Duyiwuerdemadaha。
Superior Queen Room A
Stayed in Sep 2024
Other
12 review
Outstanding
Posted on Sep 9, 2024
The room is clean and comfortable with complete facilities. Takeaways and express deliveries are delivered by robots. The breakfast is especially clean and hygienic with a wide variety. There are fat-loss products, children's favorites, and non-spicy products suitable for the elderly. It is much better than similar hotels.
There is also a free gym next to the laundry room, and 4 washing machines (automatic liquid addition) and dryers. I washed a lot of clothes in an hour and dried them thoroughly. It is very convenient for business trips!
I am very satisfied. I regret not choosing Orange when I stayed in other hotels a few days ago. The price is the same, but the experience is too different. What a pity.
Other hotels need to brainwash you again and again to force you to give good reviews. This one didn't bother me and let me voluntarily give it a good review.
I really remember this hotel and will choose Orange next time🍊
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Orange Hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time~
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Business travelers
18 review
Outstanding
Posted on Sep 6, 2024
There is no peculiar smell in the newly opened room, but the carpet in the corridor has a little peculiar smell, but it does not affect the living. The hotel as a whole has a sense of design. I like the orange series. The laundry and drying facilities are complete, and disinfection, washing, drying and steam ironing machines are provided free of charge. The driver Mr. Li who picks up and drops off the hotel at the airport is very careful and enthusiastic every day to help the guests carry and put down their luggage and take care of the old and the young like family. In comparison, the bus driver is not so thoughtful. He puts the suitcase under the car and is only responsible for opening the door. He stands aside and watches the woman carrying the 23kg 28-inch suitcase with difficulty and bends over to push it in, and he does not lend a hand to help.
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of Orange Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
7 review
Outstanding
Posted on Aug 31, 2024
Facilities: Very complete and everything you need, a big surprise and very cost-effective
Hygiene: very good
Environment: This is a specialized hotel group with many hotels around. If you want to eat, there are KFC and Shaxian snacks, which are good
Service: The service is the best! Whether it’s the lady at the front desk, the guy who picks you up from the airport, or the aunt who does the breakfast, they are all very enthusiastic and nice.
Will come again next time! Really good! Pick-up T1 is at Gate 13 on the departure floor, and T2 is at Gate 43 on the departure floor.
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fayfeifeilu
Superior Queen Room
Stayed in Aug 2024
Business travelers
6 review
Outstanding
Posted on Aug 30, 2024
After the business trip, I booked a return flight for the next morning and thought about staying near the airport. This newly opened Orange feels good and the price is moderate, just over 200 yuan. I didn't have high expectations, just prepared to spend a night before leaving, because I had to get up at 4 o'clock to go to the airport.
It was an unexpected surprise to come here. The room is clean and tidy, and the decoration style is very warm. The bed is also moderately soft and hard, which is very suitable for people like me with bad waist.
Regarding the sound, there is a little airplane sound, but I brought earplugs and it was okay. I slept all night without being affected by the noise. It would be great if there is such an Orange in the city, and business travelers will be very grateful!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. I look forward to your next stay~
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
1 review
Outstanding
Posted on Aug 30, 2024
Facilities: The laundry room is very convenient. The washed clothes smell good after drying and can be worn immediately.
Hygiene: Very clean.
Environment: I am very satisfied with the room environment. The lighting can be adjusted in multiple levels, and there is a writing desk. You can hear the sound of planes taking off and landing, but it is not loud and has no effect on me.
Service: Good! I left something in the room, and the staff helped me send it back. Thank you very much.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. I look forward to your next stay~
Guest User
Superior Queen Room
Stayed in Aug 2024
Family
4 review
Great
Posted on Aug 31, 2024
The hotel is newly opened, about 10 minutes away from Baiyun Airport. After getting off the plane, pick up your luggage and call the hotel service desk, and a hotel car will come to pick you up. There are KFC and convenience stores next to the hotel, and there are several that sell food. The only drawback is It's just that the air conditioner isn't very cool.
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Guest User
Superior 2-bed Room
Stayed in Aug 2024
Business travelers
9 review
Outstanding
Posted on Aug 26, 2024
The room is clean, with complete toiletries, beautiful decoration colors, warm style, electric curtains, good light blocking, good sound insulation. Although it is very close to the airport, I didn't hear the sound of airplanes, and the sleep quality is very good. The breakfast is rich, and there is airport pick-up and drop-off service. Overall, it is very good, recommended!
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of Orange Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Queen Room A
Stayed in Aug 2024
Couples
7 review
Outstanding
Posted on Aug 25, 2024
Facilities: 5 stars, warmer than the Four Seasons, good washing and drying equipment. The hotel shuttle bus is also good. The memory pillow is very good, I want to buy one myself. The soft candy is delicious, I want to get a few more if I have the chance.
Hygiene: Nothing to say, very clean.
Environment: Good space, the elevator comes quickly.
Service: Very good, take the initiative to contact and help send out if you lose something. The front desk staff are very easy to communicate with, very polite, and very timely. Thank them.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Xiaoju! Thank you for your generous praise and strong recommendation! Xiaoju is your warmest home in Guangzhou, and remember to come back often when you have time!
Guest User
Family Room
Stayed in Aug 2024
Other
3 review
Posted on Aug 25, 2024
Booked a triple room
On the first night of stay, all toiletries, towels, small towels and slippers are provided for two people. And the toothbrush in the toiletry bag is opened. You need to contact customer service and ask the cleaning lady to fix it. During the cleaning the next day, the small towels given to the two of them were not given at all. They had to contact customer service and ask the cleaning lady to replace them. I told the cleaning lady that there was someone in the toilet and she had to open the door to check, disturbing people's privacy.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Orange Hotel and for giving us your valuable feedback on our service. We are sorry to hear that your stay did not meet expectations and we sincerely apologize for the problems you experienced. As for the insufficient toiletries in the triple room you mentioned, this is obviously an oversight on our part. We have immediately provided feedback to the relevant personnel to ensure that similar situations will not happen again in the future. We are also sorry for the problem of toothbrushes. The opening of sanitary products should be strictly controlled to ensure the use experience of every customer. In response to your report that the small towels were not replenished when the room was cleaned the next day, we have once again emphasized the room service process to ensure that every guest can receive the service they deserve. We are deeply disturbed that the cleaning lady failed to fully understand your needs due to misunderstanding during the cleaning process. Please be assured that we have retrained our staff on this, with an emphasis on better understanding and protecting our guests' needs during cleaning. In order to solve your problem as soon as possible, we have arranged for customer service personnel to contact you and replenish the required toiletries as soon as possible. At the same time, we are willing to provide you with the best service we can to express our apology. We attach great importance to your opinions and will take this as an opportunity to comprehensively improve the hotel's service quality. We hope that we can give you a satisfactory experience when we have the opportunity to serve you again in the future. Thanks again for your feedback and wish you a happy life!
Beileimaohepengyoumen
Superior Queen Room A
Stayed in Aug 2024
Family
43 review
Good
Posted on Aug 17, 2024
A newly opened chain hotel with no problems with facilities and hygiene. The front desk lady took the initiative to provide children's slippers and toothbrushes. I give her a good review. However, the hotel's airport pick-up service was very poor. I consulted the hotel's airport pick-up one day in advance and contacted it several times after landing. In the end, the driver told me that the hotel did not notify him to pick up the airport and made sarcastic remarks. At that time, I had already waited at the entrance 43 according to the hotel's instructions. In the end, we took a taxi to the hotel with our children, backpacks, and large suitcases. It was very bad.
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing Orange Hotel. We are very happy that you appreciate the service of the hotel front desk! We are deeply sorry for the inconvenience you have encountered. We have notified the relevant departments of the problem you reported and immediately conducted corresponding etiquette training for the driver. The hotel will conduct retraining and ensure that similar problems will not occur again. We will continue to work hard to improve every detail and look forward to your next visit!
Guest User
Superior Queen Room A
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 17, 2024
The Orange Hotel is always clean and has good service. When there were children, they proactively provided slippers and toiletries.
Very nice hotel, 4.5 kilometers from the airport. There is a free airport shuttle, which is a bit embarrassing for a hotel so close. It’s not that I’m reluctant to spend money. If I take a taxi, I will be scolded by the master.
I came home ten minutes late and didn't call to remind me, which is very nice.
The pickles for breakfast are delicious, especially those from abroad.
I was willing to give positive reviews at first, but I still feel uncomfortable being stared at and taking pictures. Please ask the company to change the system. It will ruin the goodwill and put a lot of pressure on the employees.
Good service will be praised
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Orange Hotel. I am very happy that the service at the front desk can be recognized by you. Regarding the issue you mentioned about taking photos of your positive reviews, the hotel front office quickly organized a meeting to solve the problem you mentioned. We hope it will not affect your mood during this trip. Thank you very much for your understanding and support. Welcome to come again next time!