Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)

Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot) Reviews

Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)

No.682, National Highway 105, Dashi Street, Panyu District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)
Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot)
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Vienna Hotel (Guangzhou South Railway Station Hanxi Changlong Scenic Spot) Guest Reviews

4.3/5
2057 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(2057)
Positive reviews(1933)
Reviews with photos/video(164)
Convenient location(398)
Close to amusement park(285)
Classy environment(143)
Large rooms(136)
Friendly front desk staff(129)
Easy to get around(113)
Convenient parking(47)
Would stay again(34)
Negative reviews(124)
Guest User
Deluxe Family Room
Stayed in 2023年3月
Family
1 review
4.5/5
Great
Posted on 2023年3月22日
the room is good thank you
Response from Property: Dear guest, hello! The flowing stream is slow, the time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, the hotel has free parking during your stay, look forward to your visit again, and wish you a happy time every day
Hung Wai Chow
Superior Double Room
Stayed in 2023年12月
Family
2 review
2.0/5
Posted on 2023年12月31日
Dirty
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Superior Room (2 beds)
Stayed in 2021年9月
Travel with friends
3 review
5.0/5
Outstanding
Posted on 2021年11月14日
nice!
Guest User
Deluxe Family Room
Stayed in 2024年8月
Family
1 review
2.5/5
Posted on 2024年8月4日
The room is a bit old, the equipment and facilities are a bit poor, the carpets are all rotten, there are smoke holes, and it looks dirty, but the service attitude is very good, it is also close to the scenic spot, and it is convenient
Original TextTranslated by Google
Response from Property: Dear, after reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Regarding the facility issues you mentioned, the relevant departments have implemented the project's maintenance of facilities and equipment and regular weekly facility maintenance. Xiaowei is deeply sorry for not being able to provide you with a satisfactory experience. Our hotel has always implemented the service concept of customer satisfaction. We apologize again. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve the hotel. Our hotel is opposite Chimelong Zoo, and you can enter the park within a 7-minute walk. There are small trains in the park, as well as free buses to various scenic spots. Finally, I wish you a happy life and look forward to your visit again.
Guest User
Superior Double Room
Stayed in 2024年6月
Family
1 review
5.0/5
Outstanding
Posted on 2024年6月22日
The location is very good, just opposite Chimelong, very convenient. The room was also large and very quiet. The service lady is also very good👍
Original TextTranslated by Google
Response from Property: Hello, thank you for your five-star review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! The store is located opposite Chimelong Wildlife Park, and you can enter the park on foot in eight minutes. Looking forward to your visit again!
Anonymous User
Superior Double Room
Stayed in 2024年5月
Other
1 review
5.0/5
Outstanding
Posted on 2024年5月15日
Super good! The room is very clean and very close to the park. It is very convenient to live here! Family, it is absolutely perfect to book this hotel! ! I will come again next time! I can also eat a full breakfast! Love it
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Response from Property: Wow, seeing your five-star praise can really make me happy all day long! Thank you for your praise for our service and equipment! The hotel is located around Guangzhou Chimelong Resort, with many supermarkets and delicious food nearby. We look forward to your visit again!
Guest User
Superior Double Room
Stayed in 2024年4月
Business travelers
1 review
3.0/5
Posted on 2024年4月25日
The boss said that this hotel is just like the one he stayed in 20 years ago, and the facilities are very old.
Original TextTranslated by Google
Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Regarding the facility issue you mentioned, the relevant departments have implemented the project for the maintenance of facilities and equipment, and the facilities are maintained regularly every week. Xiaowei is deeply sorry that we could not give you a satisfactory experience. Our hotel has always implemented the service concept of satisfying customers. We apologize again. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve the hotel. Finally, I wish you a happy life and look forward to your visit again.
Guest User
Superior Double Room
Stayed in 2024年5月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024年5月15日
The hotel is very good, I will come again next time, it is convenient to go anywhere
Original TextTranslated by Google
Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Family
3 review
4.0/5
Very Good
Posted on 2024年4月6日
Bring your kids to Chimelong, it's very convenient to stay here, you can just walk there. The lady at the front desk helped upgrade the room for free, the room is large and clean, with windows.
Original TextTranslated by Google
Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Xiaowei is deeply sorry that we could not give you a satisfactory experience. Our hotel has always implemented the service concept of satisfying customers. We apologize again. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that our hotel is constantly working hard to improve. Finally, I wish you a happy life and look forward to your visit again.
jiaxy20008
Business Room (2 beds)
Stayed in 2024年3月
Family
1 review
5.0/5
Outstanding
Posted on 2024年3月25日
I am very satisfied with staying at this hotel. Compared with the Chimelong Xiangjiang Hotel opposite (I have also stayed there), it is not only affordable but also more convenient. First, it is much closer to the Chimelong Safari Park than the Xiangjiang Hotel. Second, it is more convenient to eat and shop on this side of the road and the price is cheaper. Many people think that it is inconvenient to go to the Vienna Hotel across the road. In fact, there is a zebra crossing and traffic lights at the entrance of the Vienna Hotel, which is very convenient for crossing the street.
Original TextTranslated by Google
Response from Property: Thank you for your praise of Xiaowei. Your satisfaction is the greatest encouragement to Xiaowei. Xiaowei likes you the most! The hotel is located at the north gate of Chimelong Safari Park, an eight-minute walk away. It has convenient transportation and many delicious foods nearby. You are welcome to come home often. I love you~
Guest User
Superior Double Room
Stayed in 2024年3月
Family
5 review
5.0/5
Outstanding
Posted on 2024年3月24日
The hotel is very close to the north gate of the zoo. It is highly recommended for traveling to Chimelong Wildlife. The service is also very enthusiastic. The room is clean and tidy, not noisy, and there is breakfast available.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, to thank you for your support and love. Our hotel has a variety of room types with different styles, which will definitely give you a different stay experience. Xiaowei looks forward to your visit again, wishing you a happy life!
Poohliao
Superior Room (2 beds)
Stayed in 2024年3月
Family
6 review
5.0/5
Outstanding
Posted on 2024年3月9日
The room is clean and big. The transportation is convenient. The bus to the South Station can go directly there. There are also food and small supermarkets nearby. It is very close to Chimelong. It is good for one night. The scenic spot where you can stay the next day
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel room! Thank you for your praise for our service. We will conduct a comprehensive inspection and upgrade of the facilities in all rooms every day to ensure that the facilities are intact and modern. At the same time, daily cleaning and cleaning issues will be carried out in daily pre-shift meetings and weekly department meetings, and we will strive to provide every guest with a perfect stay experience. Our hotel is just opposite the Chimelong Zoo, and it takes only 7 minutes to walk to the zoo. There are small trains in the zoo, as well as free buses to various scenic spots. The pace of progress will never stop. For your trust, we will be more persistent. Xiaowei Hotel will always stand in this city. The hotel offers free parking during your stay, waiting for your arrival! See you there! Wish: Always smile^_^!
Hanjiangdiaoxue
Business Double Room
Stayed in 2024年2月
Business travelers
27 review
5.0/5
Outstanding
Posted on 2024年2月26日
The hotel has convenient transportation. If you go to Chimelong Safari Park, you can stay here. You can walk there. If you bring children, you can rent a car here. The luggage can be stored at the front desk.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Guangzhou South Station Hanxi Changlong Scenic Area Branch. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your journey easy, pleasant and smooth. We look forward to your visit again to experience the different styles of Xiaowei's different room types. Wish you all the best
Guest User
Deluxe Family Room
Stayed in 2024年2月
Family
14 review
5.0/5
Outstanding
Posted on 2024年2月20日
The reviews seem average, but the actual stay experience is not bad. The family room has two 1.5m beds and a lot of space. It is very comfortable for a family of four. The price is a bit high at over 600. It is still a bit far to walk to the North Gate. If you get up early, it may be more labor-saving to take a taxi or drive.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise and your satisfactory evaluation of Xiaowei's service. Xiaowei will definitely improve itself and continue to work hard to make you like Xiaowei more. Our hotel is just opposite the Chimelong Zoo, and you can enter the park within a 7-minute walk. There are small trains in the park, as well as free buses to various scenic spots. Please recognize that we are Vienna Hotel Guangzhou South Station Hanxi Chimelong Scenic Area Branch. If you have any questions, please contact the front desk in time. We will provide you with attentive service 24 hours a day. Thank you again for your stay and look forward to your next visit
Guest User
Deluxe Family Room
Stayed in 2024年2月
Family
6 review
3.0/5
Posted on 2024年2月26日
The best thing is the location, 10 minutes walk from the north gate of Chimelong Safari Park (but far from the subway station). There is a shopping mall nearby, which has supermarkets and many restaurants, making life very convenient. Although the room itself is quite large, the lighting is dim, and the sink leaks... I seriously suspect that the room was full during the New Year, and the rooms that were waiting for maintenance were also used.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that we did not bring you a satisfactory experience during your stay. Regarding the problem of sink leakage you mentioned, Xiaowei will initiate a project to rectify it, and implement the maintenance of facilities and equipment through relevant departments. We will carry out regular facility maintenance every week and irregular maintenance of different rooms every day. The hotel is very close to the zoo, which is very suitable for travel and stay. We look forward to your next visit!