Haomeiya Hotel (Guangzhou Zengcheng Wanda Plaza) Reviews
Haomeiya Hotel (Guangzhou Zengcheng Wanda Plaza)
No.99 Xiajie Avenue, Zengcheng District, Guangzhou, Guangdong, ChinaView Hotel Details
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Haomeiya Hotel (Guangzhou Zengcheng Wanda Plaza) Guest Reviews
4.5/5
Good
638 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(638)
Positive reviews(606)
Reviews with photos/video(74)
Classy environment(60)
Great value for money(39)
Large rooms(38)
Convenient parking(27)
Average sound insulation(22)
Friendly front desk staff(21)
Delicious breakfast(16)
Stayed multiple times(8)
Negative reviews(32)
Anonymous User
Selected Deluxe Room (2 beds)
Stayed in Mar 2024
Family
2 review
2.5/5
Posted on Mar 25, 2024
Bad smell, TV not in good condition with bad signals.
Response from Property: 尊敬的貴賓,為您帶來不好的入住體驗,我們深表歉意。在您入住酒店期間,房間有任何設施設備方面的問題您可以隨時呼叫服務員,我們24小時待命為您解決問題。關於房間設施問題,酒店工程部門已加強巡檢維修,確保您下次入住不會再出現此類問題,為您帶來 的不便我們深感抱歉。
Silinjueluozongbei
Wonderful Double Bed Room
Stayed in Apr 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Very good, every time I go to Zengcheng on business, I stay here, quiet, clean, and the breakfast is also very rich
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly.
Guest User
Panoramic Twin Room
Stayed in Feb 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Yes, the air conditioning can be turned on during the Spring Festival, unlike some Hakka hotels that do not turn on the air conditioning because it is winter! You should know that the temperature in Guangzhou during the Spring Festival can reach 27-28 degrees at noon! The hotel has complete facilities downstairs.
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Response from Property: Every day, we love and are loved by others. Emotion is the bond of life. The fate between people is so wonderful. Thank you for meeting us. I look forward to meeting you next time.
H★m
Deluxe Suite
Stayed in Feb 2024
Couples
16 review
5.0/5
Outstanding
Posted on Feb 15, 2024
This is my second stay. I am very satisfied. The room is large and the decoration is very comfortable. The projection screen is very nice. Because of the small problem with the video membership, the store also gave a small gift when I left the store. The sense of comfort is very strong.
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Response from Property: Thank you for choosing Haomeiya. Every day and every moment, Haomeiya can move forward with your support. Your satisfaction is Haomeiya’s eternal pursuit. I wish you a good mood every day!
Wenfenggea
Featured Business Member Mini Suite (Fridge)
Stayed in Dec 2023
Business travelers
3 review
1.0/5
Posted on Jan 1, 2024
The worst stay. I called the front desk several times and they said there was no wifi, but it was never fixed. The screen projection didn't work. There was no cold water in the bathroom, and it was hot water the whole time. I almost got scalded. At around 6 o'clock in the morning, there was an earthquake upstairs, which woke me up several times. The room was poorly soundproofed.
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Response from Property: Dear guest, thank you very much for taking the time to share your experience in the hotel. Thank you for choosing Xiaoya. First of all, I would like to express my deep apologies for the inconvenience you have encountered. Thank you for choosing Xiaoya. In response to the questions you raised, the hotel will strengthen the service training of hotel staff to avoid such situations from happening again. We always strive to create a perfect stay experience for guests. We sincerely invite you to come again and wish you a happy life!
Guest User
Wonderful Double Bed Room
Stayed in Dec 2023
Business travelers
2 review
1.0/5
Posted on Dec 11, 2023
Very bad hotel, no privacy at all, hotel staff can just swipe their card if they want to come in
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing the hotel and sharing your experience of staying here. We are also very sorry for giving you a bad experience. Regarding the problem you reported, after understanding what happened, the customer service felt it necessary to state the facts. First of all, the check-out time for your reservation is before 2 pm. At 13:00 pm, the front desk called the room to urge you to check out. They called your room many times, but you didn't answer the phone. In the end, there was no choice but to ask the housekeeping aunt to check the room and luggage. There was no response after knocking on the door many times. The hotel did not have the phenomenon of swiping the card directly when you wanted to enter. At that time, you threatened to give the hotel a bad review. The customer service just stated the facts clearly, and the surveillance camera can testify. If you have any questions, you can contact the hotel directly. All the hotel staff wish you a happy life!
Guest User
Family Friendly Member Mini Suite - 2-Room (1 living room, fridge, bathroom, living room)
Stayed in Nov 2023
Family
11 review
5.0/5
Outstanding
Posted on Nov 9, 2023
This time I stayed in a suite. The room has a projector and comes with a membership, which is very suitable for children to watch TV and free their hands. It is also very quiet at night without noise. The bed is big enough, so there is no need to worry about the child falling asleep. The most important thing when taking children out is that the children live comfortably! Next time I come to Zengcheng, I will choose Hao Meiya Hotel.
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Response from Property: Every city has its own reasons for people to miss it, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoya will be the warmest and most unique one in your memory! Come back to Haomeiya often, and I wish you all the best!
Guest User
Selected Deluxe Room (2 beds)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The room is clean and tidy, the room space is large, and it is very comfortable to live in. The cost-effectiveness is very high, very worthwhile, the hotel environment is very good, the air conditioning effect is very good, the sound insulation is also very good, the hotel lobby manager and waiter are very polite, it is worth recommending, I stayed for two consecutive days and the experience was very good. I will come here again next time I go on a business trip. The cost-effectiveness is very high and it is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for sharing your stay experience in your busy schedule. Providing you with the most satisfactory service is our aim. All the hotel staff truly feel your satisfaction and hope that this happiness will always be with you!
Guest User
Selected Deluxe Room (2 beds)
Stayed in Oct 2023
Family
13 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The room is quite spacious and the bed is big enough! The service is very good and every staff is warm and generous!
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Response from Property: No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal experience of every guest. As long as you come to the hotel, you are our distinguished guest. We will do our best to make your trip to Haomeiya easy, pleasant and smooth. We look forward to your visit again to experience a different style. Wish you all the best
Guest User
Featured Business Member Mini Suite (Fridge)
Stayed in Apr 2024
Other
6 review
3.7/5
Posted on May 16, 2024
There was a very damp smell in the corridor, but I wasn't going back to Nantian at that time, and the projector in the room didn't work at all. However, the overall layout and hygiene of the room were good, and the service of the front desk staff was also good.
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you for choosing Haumea Hotel and sharing your stay experience. Regarding the moisture and projection issues you raised, due to the frequent rainy days in the past, the hotel corridors were carpeted, so the damp smell did not dissipate in time. If you have any problems with the room equipment, please call the hotel front desk, our 24-hour front desk will help you. We will improve as soon as possible and hope that you can see our changes when you stay next time. What we can do is grasp the details and make your stay here comfortable and happy. Sincerely looking forward to your visit again! wish you a happy life!
Guest User
Family Friendly Member Mini Suite - 2-Room (1 living room, fridge, bathroom, living room)
Stayed in Apr 2024
Family
1 review
2.0/5
Posted on Apr 16, 2024
In the two-bedroom parent-child suite, only one room had sunlight, and the whole house was dark. The entire large room was damp and the quilt smelled musty all night.
Original TextTranslated by Google
Response from Property: Dear host~ Thank you for choosing to stay at Haumea Hotel and for your review. We are also very sorry that your stay was not well received. Regarding your feedback, Xiaoya needs to clarify the facts: the parent-child room with two bedrooms and one living room is a single-sided room. There are three windows in the room, one in the living room. Both rooms have windows, and the light is very good. There is no such thing as a dark room with no light. Regarding the humidity in the room, it is because it rains all the time before and after the Qingming Festival. This is a natural phenomenon. The air conditioner in the room can be adjusted to the dehumidification function when you check in. In addition, the front desk lady is online 24 hours a day. If you have any questions, you can call us at any time and they will do their best to solve your problems. All hotel staff welcome you to visit again and wish you a happy life and smooth work!
Guest User
Wonderful Double Bed Room
Stayed in Oct 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The room is quite big and the facilities are complete. It's pretty good.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is a great honor for the hotel to receive your recognition! We will definitely continue to work hard and look forward to your next stay with better service and environment!
Guest User
Deluxe Suite
Stayed in Sep 2023
Family
10 review
5.0/5
Outstanding
Posted on Sep 17, 2023
The room was big enough, clean, and comfortable, and the robot service was amazing.
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you very much for your recognition of us, thank you for liking us, love is like ink and blue and white, why fear the moment of beauty, holding hands and gazing at the past life, waving and stepping on the end of the world, thank you for your companionship all the way, we will definitely bring you a different feeling, and look forward to your visit again. I wish you a happy life
Dededi
Panoramic Twin Room
Stayed in Aug 2023
Family
14 review
5.0/5
Outstanding
Posted on Aug 28, 2023
Facilities: neat
Sanitation: clean
Environment: supermarket and bar downstairs
Service: good staff
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly.
Xiayanyanyan
Panoramic Twin Room
Stayed in Feb 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The service of the lady at the front desk is very good. The room is large and the location is very good. The bed is also wide and soft. It is super comfortable. The room facilities are a bit old, the shower water is not too hot, and the wireless is particularly difficult to use. It is almost unusable. The location is very good. There is a supermarket and convenience market downstairs.
Original TextTranslated by Google
Response from Property: Thank you for choosing Haomeiya. Every day and every moment, Haomeiya can move forward with your support. Your satisfaction is Haomeiya’s eternal pursuit. I wish you a happy new year, all your wishes come true, and good luck in the Year of the Dragon!