Yunhong Hotel (Guangzhou Railway Station Xicun Subway Station) Reviews
Yunhong Hotel (Guangzhou Railway Station Xicun Subway Station)
No.102 Huanshi West Road, Liwan District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
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Yunhong Hotel (Guangzhou Railway Station Xicun Subway Station) Guest Reviews
4.3/5
773 review
Verified reviewsLocation4.3
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(773)
Positive reviews(727)
Reviews with photos/video(115)
Easy to get around(81)
Great value for money(70)
Close to metro(37)
Convenient parking(32)
Friendly front desk staff(26)
Perfect for business trips(13)
Well designed(9)
Strange smell in room(8)
Negative reviews(46)
Houssem1988
Special Room
Stayed in Nov 2024
Travel with friends
4 review
Posted on Nov 9, 2024
The smallest room ever seen
Perfect stuff the man at reception help us to Get Didi taxi
Even it near to sabway but not easy to find
Picture on site not reel
Response from Property: Dear guest: Hello! First of all, we deeply regret your unsatisfactory experience in our hotel room. We value the feedback of every customer and understand your needs and expectations. Here, we sincerely apologize to you. Within five minutes of check-in, if there is anything in the room that you are not satisfied with, you can communicate with the front desk. The front desk will try its best to meet your needs. 24-hour duty, on call. Your suggestions are very important. We have recorded these issues in detail and are taking immediate improvement measures. And we will work hard to improve and follow up, and hope to bring you a good experience next time! Thank you again for your suggestions and opinions. We will continue to improve and hope to make you feel at home next time! Once again, we apologize for your displeasure and look forward to your stay again to experience our better service.
Mkingaempire
Special Room
Stayed in Nov 2024
Other
1 review
Outstanding
Posted on Nov 25, 2024
It's a good place
6/20
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Selected Twin Room
Stayed in Aug 2024
Family
10 review
Outstanding
Posted on Aug 24, 2024
My experience in this hotel was amazing. There are amazing heart warming people at the service front desk. They have daily clean ups and the room is clean with all the amenities needed. I have enjoyed my stay in this wonderful hotel. The services are good and friendly staff.
Response from Property: 💘Central city💘Excellent location💘Convenient travel💘Convenient transportation💘Dear guests: Thank you for choosing us and supporting the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff to work. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
DFPF
Quiet And Comfortable Double Bed Room
Stayed in Dec 2024
Travel with friends
16 review
Outstanding
Posted on Dec 10, 2024
Very very good
Response from Property: 🎈免費寄存行李🎈前台有求必應24小時管家服務🎈感謝您的細心點評哦！您肯定是一個相當有品位的人！服務好是因為有像您這樣的客人隨時關注着我們，我們致力為您提供親切周到的入住體驗。我們信奉客人是家人，所以您在入住間的一切，我們都尤為的關心，關懷，體貼，照顧，温暖，是我們每位酒店人送給您最真誠的禮物，在這裏，我們會一如既往用親切的笑容歡迎您的再次到來，謝謝💘💘💘
Guest User
Selected Double Room
Stayed in Sep 2024
Couples
5 review
Posted on Oct 3, 2024
Smell not good and very small room
Response from Property: Dear guest: Hello! First of all, we are deeply sorry for your unsatisfactory experience in our hotel room. We value every customer's feedback and understand your needs and expectations. We sincerely apologize to you. Within five minutes of check-in, if there is anything about the room that dissatisfies you, you can communicate with the front desk. The front desk will try its best to meet your needs. On duty 24 hours a day, on call. Your suggestions are very important and we have documented these issues in detail and are taking immediate improvement measures. And we will work hard to improve and follow up, hoping to bring you a good experience next time! Thank you again for your suggestions and comments. We will continue to improve and hope to make you feel at home next time! We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.
Simoxy
Special Room
Stayed in Aug 2024
Solo travelers
16 review
Outstanding
Posted on Oct 29, 2024
Nice hotel good location i will comeback again for sure good stay
Response from Property: 尊敬的顧客,歡迎您入住咱們酒店！感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！
ADNAN MUHAMMAD Pk
Special Room
Stayed in May 2024
Business travelers
49 review
Great
Posted on May 17, 2024
This is really nice hotel, convenient walk distance to famous Desi restaurants. Staff is little bit in hurry always, little bit rude and aggressive but over all, it's acceptable.
Response from Property: Dear customer, thank you very much for choosing the Railway Station Shoe City Hotel. The hotel adheres to the customer-first attitude, strives to provide customers with high-quality services and clean hygiene, and strives to create a better comfortable hotel. All our staff look forward to your visit again~ Thank you very much for your praise of our hotel, we will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey
Guest User
Special Room
Stayed in Aug 2024
Family
31 review
Outstanding
Posted on Aug 26, 2024
location，Staff, quiet all was good
Response from Property: Dear customer, thank you very much for choosing the Railway Station Shoe City Store. The hotel adheres to the customer-first attitude, strives to bring high-quality services and clean hygiene to customers, and strives to create a better comfortable hotel. All our staff look forward to you Come back again ~ Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Mouhamad
Special Room
Stayed in Feb 2024
Business travelers
31 review
Posted on Feb 14, 2024
Location is great ,a lot of markets around and very near to xicun metro station and Guangzhou railway station.
But is dirty hotel ,no heater ,no hot water,dry toothpaste ,I made online booking they have all my information why the registration is so long the girl check my passport even immigration agent don't do that,why because i am black?
The rooms are in the top floor,you take lift to 6 floor then take Stairs to 7 seven floor the environment of the seven floor is disgusting ,you can see pictures of seven floor from the lift the room even 6 seven Infront of the lift very dirty and very bad smile.
They can say ,you take discount room,in BiShengHotel I take discount room but there all rooms are same, only discount room is more smaller .
6/19
Response from Property: Dear guest: Hello! First of all, we are deeply sorry for your unsatisfactory experience in our hotel room. We value every customer's feedback and understand your needs and expectations. We sincerely apologize to you. Within five minutes of checking in, if you are dissatisfied with the room, you can communicate with the front desk to change the room for you. The front desk will try its best to meet your needs. On duty 24 hours a day, on call. Your suggestions are very important and we have documented these issues in detail and are taking immediate improvement measures. And we will work hard to improve and follow up, hoping to bring you a good experience next time! Thank you again for your suggestions and comments. We will continue to improve and hope that you will feel at home next time! Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.
Keepspaceme
Selected Double Room
Stayed in Oct 2024
Business travelers
81 review
Outstanding
Posted on Dec 5, 2024
Near to riverside and metro station is not very far too . Easy to go canton fair place too
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Manish HK
Special Room
Stayed in Sep 2024
Solo travelers
4 review
Posted on Dec 7, 2024
Basic hotel with basic price, it's mainly for sole travellers, near to leather, cloths, watches wholesale market, small hotel, don't expact too much in this price
Response from Property: 尊敬的貴賓：您好！首先，我們對於您在我們酒店客房不滿意的體驗深感遺憾。我們重視每一位客户的反饋，並理解您的需求和期待。在此，我們誠摯地向您表示歉意。入住五分鐘內，房間如果有讓您不滿意的地方，可以跟前台溝通哦， 前台會盡量滿足您的需求的。24小時值班，隨叫隨到。您的建議非常重要，我們已經對這些問題進行了詳細記錄，並正在立即採取改進措施。並且我們會努力的改善跟進，希望下次能給您帶來好的體驗！再次感謝您提的建議和意見，我們也會不斷的改進，希望下次能讓您賓至如歸！再次對您的不悦深表歉意，期待您的再次入住感受我們更好的服務
Ar_tin
Special Room
Stayed in Aug 2024
Solo travelers
8 review
Posted on Aug 19, 2024
The ceiling of my room was licking. The housekeeper opened the door of my room while I was changing clothes. This happened two times in one day. Beside that, the hotel overall was clean and in a good location.
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
No pain ,no gain
Selected Double Room
Stayed in Aug 2024
Business travelers
24 review
Outstanding
Posted on Sep 26, 2024
Good to stay have many markets around , but the reception is making it harder not easy to adapt
Response from Property: 🎈免費寄存行李🎈前台有求必應24小時管家服務🎈感謝您的細心點評哦！您肯定是一個相當有品位的人！服務好是因為有像您這樣的客人隨時關注着我們，我們致力為您提供親切周到的入住體驗。我們信奉客人是家人，所以您在入住間的一切，我們都尤為的關心，關懷，體貼，照顧，温暖，是我們每位酒店人送給您最真誠的禮物，在這裏，我們會一如既往用親切的笑容歡迎您的再次到來，謝謝💘💘💘
ishtiaque quddus
Superior Queen Room
Stayed in Jul 2024
Solo travelers
1 review
Very Good
Posted on Jul 24, 2024
The stay was lovely. The location was very close to the train station (Guangzhou Railway Station), subway (Xicun/ Exit: B) and shopping malls (Kinbo Fashion Mall, Wholesale Shoes Markets). Halal Muslim foods also available near hotel.
Response from Property: Dear customer, welcome to our hotel! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Shibili
Special Room
Stayed in Jan 2024
Business travelers
7 review
Posted on Jan 18, 2024
When I book room photos are good but I got a small room and small bathroom and there is no Tv
Response from Property: Dear guest: Hello! First of all, we are deeply sorry for your unsatisfactory experience in our hotel room. We value every customer's feedback and understand your needs and expectations. We sincerely apologize to you. The room you booked is a special room. The special room is the smallest of all room types. You can book a preferred or superior room next time. If there is anything about the room that dissatisfies you, you can communicate with the front desk to change the room for you. The front desk will try its best to meet your needs. On duty 24 hours a day, on call. Your suggestions are very important and we have documented these issues in detail and are taking immediate improvement measures. And we will work hard to improve and follow up, hoping to bring you a good experience next time! Thank you again for your suggestions and comments. We will continue to improve and hope that you will feel at home next time! Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.