Huatai Hotel Reviews

Response from Property: Dear [customer],We sincerely apologize for the inconvenience you've experienced during your stay.Regarding the cleanliness issue, we have already informed our housekeeping department to strengthen their supervision and improve the cleaning work to ensure that every corner of the room meets the high - quality standards.As for the Wi - Fi login problem, our technical team will conduct a comprehensive inspection and repair immediately to ensure that guests can use it smoothly.Concerning the extra charges for the gym and pool without clear advertising, we admit this is our oversight. We will improve our advertising information to make it more clear and transparent for our guests.We value your feedback very much and will take effective measures to improve, hoping to have the opportunity to serve you better in the future.Best regards,[Hotel management]

Response from Property: Dear guests, thank you for staying at Huatai Hotel. The hotel has experienced countless receptions, and the facilities are inevitably left with traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment. We will also make up for the shortcomings this time with better services. I hope you will continue to pay attention to and support us. Thank you again for your comments, and sincerely look forward to your visit again!

Response from Property: Dear guest: Thank you for your good comments! We are very happy to see that you are satisfied with your stay. Huatai Hotel has a superior geographical location, surrounded by business districts and major tourist attractions, with more than 300 parking spaces, very convenient transportation, comfortable hotel environment, restaurants, gyms, entertainment venues, etc., providing you with a comfortable and convenient accommodation experience. We welcome you to visit our hotel again in the near future and continue to provide us with valuable opinions and suggestions!

Response from Property: Dear guest: Hello! Thank you very much for staying in our hotel and giving us a high evaluation. Your satisfaction is the greatest encouragement to us. The hotel is constantly working hard to serve every guest with higher service standards. With your trust, we will continue to work hard to bring every guest a high-quality experience and look forward to your visit again! I wish you a happy life!

Response from Property: Dear customer: Hello! Thank you for staying at Huatai and giving us your comments. The hotel has experienced countless receptions, and the facilities and equipment inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the facilities and equipment, provide guests with a more warm and comfortable accommodation environment, and provide every guest with better services. We look forward to your visit again! I wish you a happy life!

Response from Property: Dear guest, Hello! Thank you very much for choosing our hotel and taking the time to leave us feedback. We attach great importance to the stay experience of every guest and are always committed to providing quality service. In response to your feedback, we have communicated with the relevant departments and asked them to strengthen the regular mosquito disinfecting in the room and strengthen the inspection work before check-in. If you have any questions about the room during your stay, you can call the front desk or the room service center directly. We will coordinate and deal with it as soon as possible. We will try our best to provide you with a quiet and comfortable rest environment. Finally, thank you again for your valuable comments. Your satisfaction is our constant goal. Looking forward to seeing you again!

Response from Property: Dear guest, Hello! First of all, thank you very much for choosing to stay in our hotel and taking the time to leave us a valuable review. We are very pleased to learn that you are satisfied with the cleanliness and location of our hotel, especially the convenience of being close to Zhongzhong and the safety of parking around. This is exactly what we have been working towards, aiming to provide every guest with a comfortable and convenient accommodation environment. We attach great importance to the service experience you mentioned. Your evaluation of "average, decent" is both an encouragement and a spur to us. We are well aware that high-quality service is the core competitiveness of the hotel, and the satisfaction of every guest is the most direct feedback on our work. Please allow us to express our most sincere apologies to you here that our service has not met your expectations. In order to continuously improve the quality of service, we will immediately organize relevant departments to review and check the service details you mentioned one by one to ensure that every employee can provide guests with a service experience beyond expectations with more enthusiasm and a more professional attitude. At the same time, we also welcome you to further share your specific suggestions or dissatisfaction, which will be our valuable direction for improvement. Thank you again for your understanding and tolerance, as well as your valuable suggestions for our hotel. We look forward to having the opportunity to serve you again in the future and let you feel our full sincerity and changes. I wish you a happy life and all the best!

Response from Property: Dear guest, Hello! Thank you very much for choosing our hotel as a warm haven for your child during the high school entrance examination, and for taking the time to leave such a warm and encouraging review. We know that for every parent, the growth and achievement of their children are the most important concerns in their hearts. We are very pleased to know that you and your child not only enjoyed the convenient and high-quality catering services downstairs during this period, but also let your child get enough rest during lunch break. Your satisfaction is our driving force for continuous progress and the common goal pursued by all our employees. We sincerely hope that these small details can bring good luck to the child, help him to perform at his best in the high school entrance examination, and successfully enter the threshold of his ideal school. Please believe that every effort will be seen and every expectation is worth realizing. Thank you again for your trust and support for our hotel. May your family continue to be full of happiness and joy in the days to come. I look forward to having the opportunity to serve you again in the near future and create more beautiful memories together. I wish you and your family good health and all the best!

Response from Property: Dear guest, we are very sorry to cause you trouble due to communication problems. Today, Ctrip customer service contacted the hotel and said that you found a rash on your body after checking out. The hotel replied to Ctrip customer service based on the actual situation: Because you have checked out, if there is a hygiene problem, it is likely to appear during your stay. The hotel cannot distinguish the situation of checking out. Because there are many factors that cause the rash during this period, it is impossible to distinguish the specific cause, so no compensation can be given, but a preferential price for the next stay can be given. You did not contact the hotel, and the hotel also relayed it through Ctrip customer service, so there may be communication problems during the period. The hotel has always adhered to the principle of customer first to treat every guest. If the hotel does have a problem, we will never shirk it. Looking forward to your visit next time and wish you a happy life!

Response from Property: Dear guests, Hello! Thank you very much for choosing to stay at Huatai Hotel and for your perfect review. Your support and encouragement are the driving force for our continuous progress. We hope that we can bring you the supreme service experience with our sunny and warm service. welcome next time! wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay in our hotel and giving us a perfect review! We have been committed to providing the best service and quality to every guest. Your affirmation is the greatest encouragement to us. We will continue to work hard to provide every guest with better service. We look forward to your visit again and wish you a happy life!

Response from Property: Dear guest: Thank you for your review! Huatai Hotel is strategically located, surrounded by business districts and major tourist attractions, with more than 300 parking lots. The transportation is very convenient, the hotel environment is comfortable, and there are restaurants, gyms, entertainment venues, etc. inside. We welcome you to visit our hotel again in the near future and continue to provide us with your valuable comments and suggestions!

Response from Property: Dear guests: Hello! Thank you very much for taking your precious time to leave your perfect review here. We are very glad that this trip has brought you a wonderful stay experience. We will continue to provide higher-quality services and excellent guest standards to create a comfortable and warm stay environment for every guest. Your satisfaction is the biggest motivation for us to move forward, and we sincerely look forward to your visit again! wish you a happy life!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and taking the time out of your busy schedule to give us such a valuable review. The hotel has experienced countless receptions, and the facilities and equipment will inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the facilities and equipment. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment. We are well aware that every stay experience is your pursuit and expectation of quality of life. We hope that you will continue to pay attention to and support us. Thank you again for your review and look forward to your visit again!