F&H Chain Hotel(Apartment) Reviews
F&H Chain Hotel(Apartment)
Rm1831, 18F No.2 Huaqiang Road, Zhujiang Newtown, GZ, Tianhe District, Guangzhou, Guangdong, 510600, ChinaView Hotel Details
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1 night
F&H Chain Hotel(Apartment) Guest Reviews
3.7/5
120 review
Verified reviewsLocation3.9
Amenities3.6
Service3.9
Cleanliness3.6
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All reviews(120)
Positive reviews(106)
Reviews with photos/video(37)
Large rooms(10)
Easy to get around(10)
Many dining options(9)
Too many mosquitoes(8)
Friendly front desk staff(6)
Would stay again(5)
Convenient for shopping(3)
Near shopping area(2)
Negative reviews(14)
Guest User
Business Twin Room
Stayed in May 2024
Travel with friends
3 review
Posted on May 7, 2024
The hotel does not look like the picture. very old and dirty. The mattress at the head of the bed was even moldy, the toilet door was rusty, and the hotel water was very itchy. I requested to get the same room as I booked but the Hotel's response was Unsatisfactory. The most important thing was not being able to sleep because there were so many mosquitoes, I was up all night.
The hotel room is difficult to find, but the receptionist doesn't come down to welcome guests. If you don't know Chinese, you won't be able to find it
Because I got off the train too late, the hotel refused to change rooms. I couldn't sleep all night.
Response from Property: Dear guest: Thank you for your review. I remember that you arrived at night and all the guests had checked in. There was only this one room left. At that time, I also discussed with you that if you were not satisfied, I would change your room the next day. Regarding the mosquito problem, there are mosquitoes in Guangzhou in winter. We have mosquito repellent tablets in each room. What can I do if you did not use them? You said you would not stay the next day, so I actively helped you cancel the order. Since your order was from abroad, I communicated with the platform for more than half an hour before I helped you. At that time, you smiled and said thank you to me. I helped you watch your luggage for free until the evening and did not dare to leave the front desk at all because you said you would come at four o'clock. It was not until ten o'clock in the evening that you took it away. In return, this is the result. I wish you a pleasant journey.
ManishRam
Deluxe Queen Room
Stayed in Jun 2024
Couples
13 review
Posted on Jun 30, 2024
broken dirty furniture with insects.. no water supply all morning..
Response from Property: im so sorry
ManishRam
Special Room
Stayed in May 2024
Business travelers
13 review
Posted on Jun 30, 2024
furniture is very old broken and dirty
Response from Property: im so sorry
Guest User
Business Twin Room
Stayed in Aug 2024
Business travelers
1 review
Posted on Aug 26, 2024
The room is quite satisfactory, the basic facilities are up to standard, the hygiene is good, the surrounding environment is good, and the service attitude is acceptable. If you don't have very high requirements, you can consider it.
Original TextTranslated by Google
Anonymous User
Special Room
Stayed in Jul 2024
Family
22 review
Posted on Jul 13, 2024
Very bad, poor hygiene, the house stinks, there is no toothbrush, I have lived in apartments for so long, but I have never tried this apartment, which is very bad. The bathroom has no door, the cabinet under the wash basin is rotten, the ceiling has black spots, the air conditioner is old, and the room fee is 254 yuan. I will not go there again
Original TextTranslated by Google
Response from Property: Dear guest, I expected your bad review. I have been communicating with you and Ctrip when you checked in. I communicated with Ctrip 3 times the day before yesterday that you can cancel the order for free, but you just disagreed. I don’t know why you stayed in our room when you were so dissatisfied. Traveling is for happiness, not for unhappiness. Why do you have to make yourself unhappy? Am I right?
Have a nice trip!
Guest User
Business Twin Room
Stayed in Jul 2024
Other
2 review
Outstanding
Posted on Jul 8, 2024
The room is spacious, clean, and has a refrigerator and washing machine. It is not far from the subway and only 2 or 3 minutes to the eye hospital.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Vicoos
Deluxe Queen Room
Stayed in Jul 2024
Family
26 review
Posted on Jul 8, 2024
The whole room looked like no one had lived there for several years. The quilt smelled like feet, there were cockroaches everywhere in the room, and the bathroom was like a 50-yuan hotel. I was really drunk.
I really don't know how this hotel passed the review.
Original TextTranslated by Google
Response from Property: If you have any questions or are not satisfied with the room, you can tell the front desk and we can refund you. We didn't hear you say you were dissatisfied. If you are not satisfied, why do you still stay? There is no need to do this.
Guest User
Deluxe Queen Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jul 3, 2024
The room is big. The front desk service is very good. It is very clean. I have been a regular customer for a long time. There are also many food shops downstairs. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Business Twin Room
Stayed in Jun 2024
Travel with friends
1 review
Outstanding
Posted on Jun 15, 2024
The hotel is very good. It is convenient to travel. The lighting is very warm. There are many foods downstairs. It's great
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jun 13, 2024
The room is in a great location. It is very spacious and has good lighting. It is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Special Room
Stayed in May 2024
Other
1 review
Posted on May 22, 2024
The refrigerator and washing machine are all equipped. It is very cost-effective, but I am not being sarcastic, it really screwed me.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.
i2diy
Special Room
Stayed in May 2024
Business travelers
7 review
Outstanding
Posted on May 11, 2024
The room was very comfortable. It was very close to the Guangzhou Tower. The service attitude of the front desk guy was very good. It was a very satisfactory stay. I will stay here again next time
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Guest User
Special Room
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on May 11, 2024
Hygiene: Very clean, looks very comfortable, highly recommended, has everything you need
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Anonymous User
Deluxe Queen Room
Stayed in Jan 2024
Booked for others
2 review
Outstanding
Posted on Jan 5, 2024
The room is nice and clean. The lady boss has a good service attitude. She agreed to check out even though I went to the hospital late. It's great👍
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Guest User
Special Room
Stayed in Jun 2024
Other
2 review
Posted on Jun 19, 2024
The TV is super small and there is no remote control. The key point is that the air conditioner broke, so I called the waiter, but his attitude was extremely bad. It didn’t fix it after 3 hours, and I couldn’t find him afterwards. No one answered the phone, so I contacted the platform to handle it. The platform staff contacted the store, and I also felt his bad attitude!
Original TextTranslated by Google
Response from Property: Dear, please don't make up facts just because you won't cancel your order. You said there was a problem with the air conditioner and I went to check it for you right away. And there was no problem with the air conditioner, you just didn't know how to adjust it. And I gave you our best king-size room, but you still gave me such a malicious bad review. I don't know what I should do to make you satisfied.