Guangzhou Platinum Hotel Apartment Reviews

Response from Property: You are Thai, and we have taken you in from start to finish. You don't speak a word of Chinese, and we provide one-on-one service for your requests. Regarding the entrance control card, we will charge you 100 yuan for a deposit. When you leave, we will also refund the deposit in cash. I don't know if you're not satisfied there. Foreigners who used to come here didn't have their cards refunded, so they took them away because we didn't charge deposits in the past,

Response from Property: Thank you to international friends for their support and concern. Your writing is really good. Your support is the greatest motivation for the hotel. Wishing you greater and better development. Welcome to come often in the future.

Response from Property: Receiving foreigners is indeed a hassle. The relevant departments do not allow it without reviewing it. Let’s review it. The guests do not understand. It is difficult to be a hotel these days.

Response from Property: Regarding the issue of bedsheets and quilts, you said when you checked in that the sheets and quilts were not changed, and two beds were replaced with one bed. I work in a hotel, and I understand. You asked for a new set of linens, and the hotel sent them to you at that time. A set of linen. You also said you wanted a set of linens. You already said you wanted a set at that time, and now you want a set again. You said you three people slept in one bed, but why were both beds occupied the next day? Moreover, the requested linens were not replaced, and the new requested linens were not found. You did not mention the issue of invoices at the time. Later, you called to ask for an invoice, but you lived on July 2, and you said you lived on July 3. , you made a mistake. The hotel checked that there were no guests on July 3, so the hotel replied that there were no guests on Ctrip on July 3. Did you make a mistake? So because of this, you became angry and wrote this negative review, because you used to It's been several days since I checked out, but without this invoice incident, you wouldn't have written this bad review.

Response from Property: Thank you for your support and concern. Customer satisfaction is a part of the success of the hotel. The hotel aims to achieve 100% customer satisfaction. Thank you for your support and concern. Customer satisfaction is a part of the success of the hotel. The hotel aims to achieve 100% customer satisfaction.

Response from Property: International friends came to Guangzhou to participate in the Canton Fair and stayed at the Platinum Hotel in Guangzhou. The five-star review they gave upon check-out was very touching and well written. Thank you very much. We welcome you to visit again and congratulate you on the successful cancellation of the Canton Fair.

Response from Property: Thank you for your compliment. Your backpack was lost. After the hotel received the information, it immediately searched for you. Fortunately, it was found. You're welcome, come back often.

Response from Property: During your stay in Guangzhou, it was very difficult to return to Nantian during the past few days, so the room was humid. The weather has cooled down in the past few days. After returning to Nantian, the refrigerator was usable. Due to the humid weather, the refrigerator was unplugged. If you informed us at that time, , we will send someone to solve this problem for you. There is a hygiene problem in your room. You moved to this room from another room. *You stayed for one night. He also said that he couldn't change the room as he wished, so he didn't go to clean it. Didn't he also go to clean it later? After you left the store, we kept your suitcase for you for a whole day. Why didn't you thank us and instead complained?

Response from Property: Thank you for your support and concern. The comfort of your stay and your satisfaction are the motivation of the hotel.

Response from Property: Thank you for your support and concern. What you wrote is true. In just a few words, the characteristics of the hotel are fully displayed. You are welcome to visit again.

Response from Property: Thank you for your support and concern. It is so well written and comprehensive. You are welcome to visit again.

Response from Property: Thank you for your support and concern. I wrote my true feelings. I felt comfortable and satisfied. I gave you a five-star rating. Good reviews are the driving force of the hotel. We serve every guest well.

Response from Property: Why is it 208 on the first day and 254 on the second day? You didn’t even look at the fact that you booked a regular double room on the first day, because someone booked a regular double room on the second day, and you booked a deluxe double room on the second day. , the ordinary double room has a 2X1.5 bed, and the deluxe double room has a 2X21.8 bed. Of course, there is a difference in price. Besides, the next day is the weekend, Saturday. It is normal for prices to vary. I don’t know what you mean by using an order from elsewhere to write a negative review.