Helong Hotel (Baiyun Branch, Nanfang Hospital)

Helong Hotel (Baiyun Branch, Nanfang Hospital) Reviews

Helong Hotel (Baiyun Branch, Nanfang Hospital)

No.2 Hetai Road, Hebian New Village, Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
Helong Hotel (Baiyun Branch, Nanfang Hospital)
Helong Hotel (Baiyun Branch, Nanfang Hospital)Helong Hotel (Baiyun Branch, Nanfang Hospital)Helong Hotel (Baiyun Branch, Nanfang Hospital)
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Helong Hotel (Baiyun Branch, Nanfang Hospital) Guest Reviews

4.6/5
Very Good
474 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(474)
Positive reviews(467)
Reviews with photos/video(25)
Clean and tidy(67)
Friendly front desk staff(38)
Classy environment(14)
Easy to get around(13)
Great value for money(12)
Quiet & comfortable(10)
Convenient parking(7)
Large rooms(6)
Negative reviews(7)
Diancy
Boutique Double Room (Without Window)
Stayed in Mar 2024
Business travelers
8 review
2.0/5
Posted on May 9, 2024
Not bad, its manageable if one is planning to stay for a short time. The walls have moist smell, and the wooden floors are broken in some area. The receptionist are very nice, warm and welcoming.
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. If there are any problems during the check-in process, we hope you will give us feedback in time, and we will deal with the relevant problems as soon as possible. We hope to give you a better experience. We are very sorry that you were not satisfied with this stay. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
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Guest User
Boutique Double Room (Without Window)
Stayed in Sep 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Dec 24, 2024
Nice hotel.
Response from Property: 感謝親給小龍的五星好評,小龍真的很開心呢,小龍地理位置優越,是您商旅的首選哦!人生有你,陽光燦爛;人生有你,四季温暖!炊煙起了,我在門口等你。夕陽下了,我在山邊等你。葉子黃了,我在樹下等你,月兒彎了,我在十五等你。細雨來了,我在傘下等你。流水凍了,我在河畔等你。旅途乏了,我在小龍等你。筆芯筆芯❤❤
Benson FHY
Business Queen Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on May 7, 2023
Very nice!!!
Response from Property: 尊敬的賓客您好,得到您滿分的鼓勵,是我們最大的動力,相信您也是一位喜歡享受生活的人,鶴龍大酒店正在努力打造更好的的時尚酒店,我們非常重視小主的舒適度及細節服務,我們的用心就是希望能給奔波勞累的您帶來舒心,看您很喜歡,希望常來喲~.~
Anonymous User
Boutique Double Room (Without Window)
Stayed in Sep 2024
Couples
1 review
1.0/5
Posted on Sep 12, 2024
I checked into your hotel on [specific date 11]. During my stay, I found that there might be problems with items such as towels and toothpaste in the room, so I contacted the front desk to ask for help to clean up and change towels or toothpaste. However, the front desk staff was indifferent and rejected my request. I was very shocked and disappointed by this service attitude. As a consumer, I expect to get a good service experience in the hotel. I have stayed in the hotel more than ten times, but this experience has greatly reduced my impression of your hotel. I hope that the hotel can train and educate the front desk staff to improve the quality of service. I had a very unpleasant experience during my stay. I asked the front desk to help with the towels and toothpaste, but was rejected. I think this has seriously affected the image and reputation of your brand, and I hope that this issue can be taken seriously. I have changed them every time I stayed in the hotel more than ten times. I don’t know why the lady at the front desk directly refused this time.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We attach great importance to the issues you have reported, and we will inform the relevant departments of your opinions to improve the quality of service. We are sorry for the bad experience you have brought to you. We have checked the issues you have reported. Unfortunately, we do not know which room you are staying in on that day, and we did not receive any feedback from the front desk during the check-out period, so we did not find out which shift the staff made such a mistake, and we were unable to impose corresponding penalties on the corresponding staff. We are very sorry! We will also conduct more in-depth training for all employees. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
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Guest User
Boutique Double Room (Without Window)
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
I felt very good when I stayed here before, so I stayed here again. The location of the hotel is very convenient, and the other service attitudes are very good and detailed.
Original TextTranslated by Google
Response from Property: Xiaolong feels your sincere satisfaction!!! I hope you will feel at home every time you stay at Xiaolong's home. Xiaolong is happy no matter how much he pays! It is a great pleasure to have friends coming from afar! With your support and encouragement, Xiaolong will continue to work hard to make every friend who stays at Xiaolong's home live comfortably and happily!
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Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Travel with friends
48 review
4.0/5
Very Good
Posted on Apr 16, 2024
The breakfast is filling and the surrounding area is very convenient. The service attitude at the front desk is good and any problems will be solved immediately. The surrounding area is very convenient for doing business and visiting the hospital. It would be better if there is no water seepage on the bathroom floor.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your stay and detailed comments. It is a pity that we failed to get your five-star praise. We will also deduct performance penalties from the staff on duty. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. You reported the problem of water seepage on the floor to the front desk at that time. We immediately launched an investigation and repair. It was because a foreign object fell into the wash basin pipe, causing the pipe to be blocked. Since you were in a hurry to go out at that time, the engineering department repaired it and failed to tell you the reason in time, so it caused you a bad experience. I am deeply sorry. We are very honored to serve you. I hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again! I wish you and your family happiness! All the best!
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Guest User
Boutique Double Room (Without Window)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Parking is very convenient. The front desk staff is very enthusiastic. Check-in is very fast. I often stay here. Recommend it.
Original TextTranslated by Google
Response from Property: Muah~ Reading your good comments can really make Xiaolong happy for the whole day! All the efforts are worth it. Xiaolong will serve you who love us with sincerity, close the distance between you and us with true feelings, and meet our next encounter with true love. Until we become friends, confidants, and neighbors. We are not just a hotel, but also a way of life! Service is to be able to close the distance between us and the guests! Looking forward to your five-point praise~
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Guest User
Boutique Double Room (Without Window)
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The price is very affordable, the room is clean and tidy, and the room types are very good. Great value for money! I was surprised to get such great service at this price. The front desk was very patient, and the cleaning lady from Hunan was very enthusiastic. This hotel really makes customers feel at home. Everyone is very qualified and has a good sense of service. Great... I forgot to take photos and upload them
Original TextTranslated by Google
Response from Property: We are very happy to see your recognition. We will keep working hard to let more guests experience Xiaolong's sincerity. With your encouragement, we will work harder. We will live up to your trust and treat every guest who comes to the store as our own family. We will not forget our original intention and keep moving forward! Please believe that whether you are on a business trip or traveling, Xiaolong must be your only choice! Welcome to experience it again, we are waiting to serve you!
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Hahahahahagh
Boutique Double Room (Without Window)
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The front desk staff is very friendly and responsive. The room is clean and there is free parking.
Original TextTranslated by Google
Response from Property: We are very happy to see your recognition. We will keep working hard to let more guests experience Xiaolong's sincerity. With your encouragement, we will work harder. We will live up to your trust and treat every guest who comes to the store as our own family. We will not forget our original intention and keep moving forward! Please believe that whether you are on a business trip or traveling, Xiaolong must be your only choice! Welcome to experience it again, we are waiting to serve you!
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Anonymous User
Deluxe Room (2 beds)
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The service is quite good. There is always an aunt to help with the handling even in the early morning. The room is quite big, so there is definitely enough space for a lot of things.
Original TextTranslated by Google
Response from Property: We are very happy to see your recognition. We will keep working hard to let more guests experience Xiaolong's sincerity. With your encouragement, we will work harder. We will live up to your trust and treat every guest who comes to the store as our own family. We will not forget our original intention and keep moving forward! Please believe that whether you are on a business trip or traveling, Xiaolong must be your only choice! Welcome to experience it again, we are waiting to serve you!
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Guest User
Boutique Double Room (Without Window)
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Because it is close to the subway, I chose this hotel. It was my first time staying here and I had a perfect experience💯. The space is quite large and it is clean and tidy. The guest room and front desk service attitude make people feel very patient and dedicated. I will choose here again next time I have the opportunity.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Xiaolong strives to continuously create a warm and comfortable living environment for its guests and meet the requirements of different guests with the highest cost performance. We will do every service step carefully and live up to your high expectations for Xiaolong! We sincerely look forward to your visit again, thank you! ^
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Guest User
Boutique Double Room (Without Window)
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Convenient travel, service and hygiene are all satisfactory. I will recommend you to stay here next time. The price/performance ratio is very high and the room facilities are very complete.
Original TextTranslated by Google
Response from Property: Thank you for your full review. Your support and encouragement are the greatest motivation for us to move forward. Xiaolong strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We will do every service link meticulously and live up to your high expectations of Xiaolong! We sincerely look forward to your visit again, thank you! ^_^
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Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The room is well-equipped, the air conditioner is very cool, the front desk staff is very enthusiastic, I will come again next time, I recommend everyone to stay
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your support of Xiaolong. Your wonderful stay experience is Xiaolong's greatest comfort. With your full five-point praise, Xiaolong is full of energy and will definitely get better and better and live up to your expectations. Remember to come back and visit Xiaolong.
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Jingziing
Deluxe Double Room
Stayed in Jun 2024
Business travelers
15 review
4.5/5
Great
Posted on Jul 11, 2024
The hotel is in a very good location, close to YX City. There is a Cantonese restaurant on the second floor that tastes very good. Opposite is a Chaoshan noodle soup and pizza restaurant. There are many places to eat. The room is also good, but sometimes the TV will show that the disk space is full and you can't watch a few channels.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. We are also sorry that we failed to receive your five-star praise. Regarding the problem that the TV shows that the disk space is full, you can contact the front desk as soon as possible. The front desk will arrange staff to debug it. We are deeply sorry for the bad experience this time. We are very honored to serve you. We hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again!
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Kay’s
Business Queen Room
Stayed in Dec 2023
Solo travelers
18 review
4.7/5
Amazing
Posted on Jan 8, 2024
The people at the front desk were friendly, the place was beautiful, and the room was clean
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. The sun is approaching in Tiangan Mountain, and I understand that you are looking forward to your return. Although you are afraid that the road will be difficult for a while, you dare not make any difference. You and I just smile when we meet, and thank you for your praise.
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