Vienna International Hotel (Guangzhou Luogang Wanda Plaza) Reviews
Vienna International Hotel (Guangzhou Luogang Wanda Plaza)
Kaitai Kexuehui Square, No.40 Kaitai Avenue, Huangpu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Vienna International Hotel (Guangzhou Luogang Wanda Plaza) Guest Reviews
4.8/5
Excellent
832 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(832)
Positive reviews(822)
Reviews with photos/video(118)
Classy environment(200)
Offers pick-up/drop-offs(89)
Quiet & comfortable(68)
Delicious breakfast(46)
Friendly front desk staff(45)
Loved the view(33)
Perfect for business trips(10)
Elevator was OK(6)
Negative reviews(10)
Guest User
Pure Twin Room
Stayed in Sep 2024
Couples
26 review
Outstanding
Posted on Sep 9, 2024
This time, I was going to watch Zhou Huajian's Guangzhou concert on September 7. I compared many hotels on Ctrip. Seeing that the reviews of Vienna Hotel were very good and it also provided free private car pick-up service, I decisively placed an order. From checking in at noon on September 7 to watching the performance in the evening, I enjoyed the thoughtful, meticulous and considerate reception of the hotel staff, especially the manager Tan who asked me about my arrival time and turned on the air conditioner in advance, making us feel at home! Moreover, the hotel environment is very good, with lake views and garden landscapes, the room space is also quite large, and the bedding is very comfortable, so that I, a light sleeper, can sleep until dawn. Next time I go to Guangzhou to watch a concert, I will choose to stay again.
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6/8
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay in such a meticulous manner! We are very happy to bring you a wonderful stay experience. Every comment from you is the driving force for our continuous progress, which makes us know that our efforts are not in vain. The hotel rooms are equipped with healthy brand mattresses, healthy sleeping pillows, and high-woven pure cotton bedding, hoping to provide you with the best sleeping experience. In addition, there is a free shuttle bus for concerts to warm your journey with heart. We will continue to maintain this heart and provide better service for every guest. Looking forward to meeting you next time!
Guest User
Pure Double Bed Room
Stayed in Sep 2024
Family
6 review
Outstanding
Posted on Sep 8, 2024
The room is very comfortable and the environment is very good. There is a park downstairs where you can take a walk in the morning. The staff will contact us one day in advance and basically respond to any request. The service attitude is very good! Most importantly, we also have a transfer service when we go to the concert. This service is great! Come to Bao Neng to watch the concert, I recommend accommodation!
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Response from Property: Dear guest: Hello! We are delighted to see your comments. Our goal is to provide guests with a comfortable accommodation environment and the best service, and to make every guest feel at home. In order to provide you with a more meticulous and thoughtful service experience, the hotel provides a free car to Baoneng for the concert. We look forward to your next trip, and we can create a more perfect service for you.
Joke_D
Pure Double Bed Room
Stayed in Sep 2024
Business travelers
33 review
Amazing
Posted on Sep 6, 2024
The location is very good, the access is very convenient, the environment is very beautiful, and the facilities are complete. The front desk contacted in advance to arrange the air conditioning in the room, and the breakfast was also good! The only drawback is that the air conditioning fan is a bit loud.
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Tongtongtong1203
Pure Twin Room
Stayed in Aug 2024
Travel with friends
2 review
Outstanding
Posted on Aug 25, 2024
If you come to Guangzhou Baoneng to watch a concert, you can really consider this hotel! The songs of the singers of the day's concert are played in the lobby all the time, and there are special cars to pick you up before and after the performance~
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Response from Property: Dear guest: Hello! Thank you for your compliment to us. We are all flattered. Your affirmation of us is the best reward for us. We will redouble our efforts. Every time there is a concert, the hotel lobby will be suitable for the occasion, make posters, play idols' music, and let you experience a different atmosphere. Free round-trip transportation for concerts has always been our hotel's insistence, making your travel more convenient and worry-free. Thank you for your support. Finally, I wish you a smooth work! Happy every day!
Guest User
Pure Double Bed Room
Stayed in Aug 2024
Other
1 review
Outstanding
Posted on Aug 25, 2024
It was my first time to watch a concert here. I was very satisfied with the room. The front desk lady also provided good service and sent breakfast. She also asked very considerately if I needed a shuttle to the venue. The aunt who cleaned the room was also very patient in giving me directions. Full marks 💯 I will come again next time
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Response from Property: Dear guests: Hello! We want to let you feel our hotel's attentive service with our warm service; we treat our guests as our family from the bottom of our hearts. When you stay in our hotel, we will do our best to meet your needs. Every employee of the hotel always maintains warm service. Concert pick-up is also a feature of our hotel. Welcome to come again next time and wish you a happy life!
Chuanshao
Business Queen Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 21, 2024
The hotel environment is very good, next to a park lake, very quiet, suitable for rest. The room is very good, no odor. There is laundry detergent, which is convenient for hand washing. There is also a public self-service laundry room, which is convenient for washing and drying clothes when on business trips. There is a buffet breakfast, and the soup noodles are very authentic. The lobby manager Liu is even more beautiful. She took the initiative to call in advance to confirm the needs of the guests, arrange to turn on the air conditioner in advance to cool down, and prepare a fruit plate. The most surprising thing is that the room was upgraded for free, and the scenery outside the window is very beautiful! Thank you Miss Liu for being so kind!
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Response from Property: Dear guest: Hello! Thank you for your affirmation. Through your detailed description, we can feel that you are very satisfied with your stay. Our work has arranged everything for you before you arrive. Your recognition is the greatest encouragement to our work, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Pure Double Bed Room
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 20, 2024
To be honest, this is the most comfortable hotel I have ever stayed in. First of all, the environment is very comfortable, because the hotel is well decorated, the environment is very good, and there is a lake opposite. It is really refreshing to see the scenery of the lake through the window in the morning. Secondly, the service attitude makes people feel comfortable and everything is taken care of. When I checked into the hotel, I was accidentally bitten by mosquitoes. After the hotel staff found out, they took care of even such small things very carefully, prepared ointments, and even took the initiative to call the guest room to follow up on the situation. I was deeply impressed by the professionalism and service attitude of Manager Liu and all the staff in the hotel lobby. I will definitely recommend this hotel to anyone who has friends or needs. I have worked hard to write, not to advertise, but I sincerely hope that your hotel will get better and better, and that customers staying in the hotel can enjoy a comfortable stay experience.
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Guest User
Pure Double Bed Room
Stayed in Aug 2024
Business travelers
7 review
Outstanding
Posted on Aug 18, 2024
The hotel service is very thoughtful, parking is convenient, very quiet, and I rested well at night. It is a very good choice for business trips. The manager prepared a welcome fruit plate and turned on the air conditioner in advance, so that you can get a comfortable room temperature when you check in.
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Guest User
Business Queen Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 14, 2024
The hotel environment is pleasant, clean and tidy, and the service is enthusiastic. In particular, Ms. Liu, the lobby manager, provides customers with high-quality accommodation services throughout the entire process, provides timely guidance on various hotel services, and proactively delivers fruit plates. After customers make requests for spare parts, they are delivered as soon as possible. Even after get off work, she continues to respond to customer needs through WeChat. Ms. Liu is a very good professional hotel manager.
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Response from Property: Dear guest: Hello! A city, a wonderful memory. Thank you for meeting you in the hotel. Your praise and recognition are worth a thousand gold. The happiest thing is to be trusted and recognized. We will also repay every customer with the best quality and service. Thank you for your recognition and support for the hotel and hotel staff. Your praise is the greatest encouragement to us. Welcome back!
Anonymous User
Deluxe 2-bed Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 19, 2024
The atmosphere of the concert was very lively! Andy Lau's songs are also playing in the hotel lobby! The hotel also specially prepared sugar water for Chinese fans! 🤩🤩🤩🥳🥳The waiter has a very good attitude
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6/13
Response from Property: Dear guest: Hello! I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic hotel staff can leave you with a good memory. Our hotel will play exclusive songs according to different concerts. At the same time, I sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. We look forward to your visit again and hope to have more opportunities to serve you!
Guest User
Pure Twin Room
Stayed in Aug 2024
Travel with friends
12 review
Outstanding
Posted on Aug 4, 2024
Friends who go to Baoneng to watch the concert can choose this hotel. The venue pick-up service is very convenient. The Tremella soup distributed when you come back at night is also very delicious. Free mineral water is also provided. The hotel is clean and the staff has a good service attitude. They also gave a free breakfast for one day~
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Response from Property: The water of Taohuatan is a thousand feet deep, but it is not as deep as your praise. Thank you for your satisfaction with Xiaowei. We will take your affirmation and encouragement to provide better service. We look forward to your next visit. I miss you, Xiaowei!
Anonymous User
Pure Double Bed Room
Stayed in Jul 2024
Other
1 review
Outstanding
Posted on Jul 22, 2024
Came to see Andy Lau's concert. The front desk lady was nice and kind, with a warm service attitude. The hotel environment was good. There was a special car to pick me up after the show. There were also desserts and snacks when I came back. This was simply VIP treatment! This restaurant is good and I will choose it again when I need it in the future.
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Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always linger around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Concert pick-up has always been our feature, making it more convenient and quick for you to watch the concert. Thank you for your care for us!
Guest User
Pure Double Bed Room
Stayed in Jul 2024
Other
8 review
Outstanding
Posted on Jul 21, 2024
The room is very clean, the surrounding environment is nice, the lady at the front desk upgraded the floor for free. We booked the hotel to watch Andy Lau's concert. The hotel provided a car to pick us up. After the concert, we returned to the hotel. There were free sweet soup and snacks in the lobby. Overall, it was worth the money.
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Response from Property: Dear guest: Hello! Thank you for your excellent review. The hotel brings warmth and consideration to every guest who is away from home, warms your journey with heart and makes you feel like home. Your trip is worth it, and we also appreciate your positive review. Thank you for coming. No matter where you go, I hope Vienna Hotel will be your first choice. I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Travel with friends
1 review
Outstanding
Posted on Jul 21, 2024
I booked this hotel to watch Andy Lau's concert. The service was very good, the room was clean and upscale, the surrounding environment was comfortable and safe, and most importantly, there was a free bus to Baoneng Center, which was worthy of praise. It was very convenient for friends who watched the concert. When I came back at night, the hotel also provided snow fungus and red dates syrup to moisten the throat of the guests. Friends who went with me said that I booked it well. Friends who are going to watch the concert, come and book this hotel, it's great! !
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Guest User
Pure Double Bed Room
Stayed in Jul 2024
Solo travelers
1 review
Outstanding
Posted on Jul 21, 2024
The hotel is relatively close to Baoneng, about 2.1 kilometers in a straight line. When I went to watch the concert, the hotel also provided free pick-up and drop-off. There was no worry about not being able to take a taxi back and forth. I just took the car at the door according to the time provided by the hotel.
The beautiful front desk manager was very enthusiastic and the service was good! Due to the flight delay on the day of check-in, the flight was delayed until midnight, and the hotel still reserved the room. The room is spacious and well-lit, clean and hygienic. The service of the big sister in the housekeeping department is also very good. The weather is hot and I drink a lot of water. The big sister immediately sent several bottles over, and the air conditioning is very powerful.
The hotel is located by the lake, with an elegant environment, quiet and no noise at night, and a stroll along the sports trail in the park in front of the hotel in the morning is very pleasant! The hotel also provides free parking, so there is no need to worry about not being able to park.
If you watch a concert, it is the first choice! The room includes breakfast, which can be accepted by anyone who is not very picky. Five-star praise!
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6/8
Response from Property: Dear guest: Hello! We are glad that you chose to stay at Vienna International Hotel (Guangzhou Luogang Wanda Plaza). We are overjoyed to see your evaluation! Such a thoughtful evaluation makes all the work we do to welcome and serve you worthwhile, just like you came all the way to see the king of pop Andy Lau, it is worth the trip. Everything is worth it! We are glad that you spent a wonderful holiday. The hotel looks forward to your stay again!