Four Seasons Hotel Guangzhou Reviews
Four Seasons Hotel Guangzhou
69-100F, West Tower, No.5 Zhujiang West Road, Tianhe District, Guangzhou, Guangdong, 510623, ChinaView Hotel Details
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Four Seasons Hotel Guangzhou Guest Reviews
4.7/5
Outstanding
6535 review
Verified reviewsLocation4.8
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(6535)
Positive reviews(6343)
Reviews with photos/video(2250)
Loved the night views(210)
Luxurious(155)
Friendly front desk staff(139)
Perfect for families(69)
Negative reviews(192)
Guest User
Deluxe Room River View Doubles
Stayed in Jul 2024
Business travelers
26 review
Outstanding
Posted on Aug 5, 2024
The hotel is beautiful and very elegant. The only thing they could improve is having more electric plugs in the room.
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Maddyyan
Tower Room King
Stayed in Aug 2024
Solo travelers
3 review
Outstanding
Posted on Sep 3, 2024
Exactly what you will expect of a Forbes 5 star hotel. Service is immaculate
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Guest User
Premier King Room River View
Stayed in Jun 2024
Couples
42 review
Very Good
Posted on Jun 23, 2024
The hotels room view was really nice…and I really liked the executive lounge .the staff there was really nice…the swimming pools water was cold they could have done better
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We are very sorry that our pool facilities did not exceed your expectations, but we are glad that you recognized the other aspects of the hotel and hope that it did not affect your overall experience. In response to your questions about the swimming pools facilities and equipment, we will also collect more customer feedback for rectification consideration. It is because of the constant guidance and feedback from guests that we can constantly improve and improve our service. We hope that we will have the opportunity to understand your preferences and have another opportunity to serve you and provide you with a better stay experience. Four Seasons Hotel Guangzhou
Chiyubin
Premier King Room Canton Tower View
Stayed in Jul 2024
Couples
14 review
Outstanding
Posted on Jul 15, 2024
很okokokokokokokokokokokokokokokokokokokokokokokokok
Ngok Ching
Premier King Room Canton Tower View
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on Apr 25, 2024
Very attractive service in the 99th floor lounge, lots of suggestions and advice from the staff there.
Also, the staff from the main entrance are very helpful and thoughtful. The staff noticed that we have booked a car and asked us to relax at the lobby, he will pay attention to the vehicle no and let us know once it arrived.
Response from Property: Thanks for taking your time to share positive feedback about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Finance Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower, Guangdong Museum, Guangzhou Library, Guangzhou Grand Theater etc. We are delighted to know that you had an unforgettable stay with us and we look forward to welcoming you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Guest User
Deluxe King Room City View
Stayed in Apr 2024
Travel with friends
1 review
Outstanding
Posted on Apr 4, 2024
one of best hotel in China . well trained staffs, quality food and cleanliness of the room are top notch. Thanks to all of employees, they are the best! And specially thanks to the front desk manager, Stacie. (This is 3rd time I’m stay in this hotel) will be back soon.
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Hasan Zarei
Tower Room King
Stayed in May 2024
Travel with friends
2 review
Outstanding
Posted on May 28, 2024
Clean rooms and comfortable beds
Food was great
Thank you Chen
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Jack S.
Tower Room King
Stayed in Apr 2024
Couples
15 review
Outstanding
Posted on Apr 8, 2024
Amazing property and the spa is very well-equipped. Night view is spectacular.
Response from Property: Thank you for taking the time to share with us your positive feedback on your recent stay at the hotel. We are committed to providing personalised service to each and every guest and are delighted to have your endorsement. Located on the 69th floor, the Spa has long been a favourite with our guests, as it enjoys sweeping views of Guangzhou. There are three dedicated Aromatherapy VIP rooms, each with a large infinity whirlpool and a steam shower with multi-mode massage jets. We look forward to welcoming you back to our hotel in the future. Sincerely, Four Seasons Hotel Guangzhou
Enkhbayar altanbuyan
Tower Room King
Stayed in Jul 2024
Travel with friends
11 review
Outstanding
Posted on Aug 3, 2024
good good
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Guest User
Premier King Room Canton Tower View
Stayed in Aug 2024
Couples
2 review
Great
Posted on Aug 15, 2024
Very nice hotel but too noisy in the lobby. For a 5 star hotel everyone had access to the lobby. So i didn’t feel special and that sense of privacy was gone. Sadly I decided to check out earlier than expected and move elsewhere
Its a nice hotel not just for me
Response from Property: We are so sorry that our check-in service did not meet your satisfaction. We attach great importance to the feedback you provided. It is precisely because of the guidance and feedback from our customers that we have been able to continuously improve and enhance our services. If you are willing to contact us and give us a chance to understand the details of your stay at that time, we will further follow up and improve our service level. I hope to have the opportunity to serve you again. Wishing you a happy life! Four Seasons Hotel Guangzhou
Guest User
Deluxe King Room River View
Stayed in Aug 2024
Business travelers
8 review
Outstanding
Posted on Aug 6, 2024
Excellent service and excellent rooms, perfect night view made me feel relaxed after a hard day！
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Guest User
Tower Room King
Stayed in Jun 2024
Couples
6 review
Outstanding
Posted on Jun 23, 2024
Overall, my stay was fantastic. The room was spacious, clean, and well-appointed, offering all the amenities one could need for a comfortable stay. The attention to detail was evident in every aspect. The hotel’s ambiance is elegant yet welcoming, creating a perfect retreat.
The combination of its prime location, exceptional service, and excellent food makes it a standout choice for anyone visiting Guangzhou. I highly recommend it and look forward to returning on my next visit.
Response from Property: Thanks for taking your time to share positive feedback about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Finance Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower, Guangdong Museum, Guangzhou Library, Guangzhou Grand Theater etc. We are delighted to know that you had an unforgettable stay with us and we look forward to welcoming you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Danny Su
Tower Room King
Stayed in May 2024
Couples
2 review
Outstanding
Posted on Jun 2, 2024
Amazing
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou
Kwee Nyuk
Deluxe King Room River View
Stayed in Jun 2024
Couples
8 review
Great
Posted on Jun 17, 2024
Good experience staying in the hotel except for the buffet breakfast. Service in the buffet restaurant was excellent but the quality of the food was poor. I was very disappointed that a five star hotel served such low quality food and the food that I eaten was dry and hard. Seems to me the food was left for quite some time .
Response from Property: Thanks for taking your time to share feedbacks about your recent stay with us. We apologize for the unpleasant experience with certain department. We have shared your feedbacks to our Restaurant team, trying to find a better way to provide efficient and helpful service. Hope it did not affect your overall accommodation with us. At Four Seasons, we are united by our love of travel and believe that life is richer when we truly connect to the people and the world around us. We look forward to welcoming you back to our hotel in the near future. Sincerely, Four Seasons Hotel Guangzhou
MC
Superior Room Two Double
Stayed in Dec 2023
Family
3 review
Outstanding
Posted on Dec 14, 2023
Service was excellent. The staff had been warm and very helpful. The floor-to-ceiling windows offered spectacular view of the city. Hotel even gave us a complimentary mini birthday cake. Enjoyed every bit of our stay.
6/8
Response from Property: Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Guangzhou is located on the International Financial Center, the core of Guangzhou CBD, which offers guests convenient access to the Canton Tower and Guangdong Museum. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Guangzhou