Soluxe Hotel Guangzhou Reviews
Soluxe Hotel Guangzhou
No. 199 Huangpu Avenue Middle, Tianhe District, Guangzhou, Guangdong, 510655, ChinaView Hotel Details
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1 night
Soluxe Hotel Guangzhou Guest Reviews
4.6/5
Very Good
803 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(803)
Positive reviews(770)
Reviews with photos/video(101)
Easy to get around(60)
Delicious breakfast(34)
Friendly front desk staff(33)
Loved the night views(13)
Perfect for business trips(11)
Close to metro(11)
Amazing natural light(9)
Luxurious(8)
Negative reviews(33)
Guest User
Deluxe Double Room
Stayed in Aug 2024
Business travelers
2 review
Great
Posted on Aug 22, 2024
Great service and friendly staff. Especially Gene at the reception gave a warm welcome and was super helpful on solving difficulties encountered. Definitely will come back!
Response from Property: Thank you for your kind words! We are delighted to hear that you had a great experience with our service and found our staff friendly. Gene will be pleased to know that his efforts were appreciated. We look forward to welcoming you back soon.
Miodrag
Superior Double Room
Stayed in Feb 2024
Business travelers
1 review
Amazing
Posted on Feb 16, 2024
clean, nice stuff, no smell of smoke, excellent view if you are with room high
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are pleased to hear that you were satisfied with our cleanliness, attentive service team, and smoke-free environment. At the same time, we are also happy that you can enjoy the beautiful views from the rooms on the upper floors. We have always been committed to providing guests with a comfortable and warm accommodation experience, and your satisfaction is our greatest motivation. We look forward to your coming again and let us bring you a more pleasant stay experience. Thanks!
Guest User
Superior Double Room
Stayed in Jul 2024
Family
5 review
Amazing
Posted on Jul 14, 2024
Good hotel with a perfect location. Tianhe park is to the right, street full of restaurants and shops - to the left. Subway is 2 min walk.
Despite the fact that the building was built a long time ago, it's maintained in a good condition. Pleasant and helpful personnel.
Response from Property: Thank you very much for your valuable comments! We are delighted to learn that you have given high praise to the location of our hotel. We are extremely proud of the maintenance condition of our hotel building. Although it has a certain history, we have always been committed to keeping it in good condition to ensure that every guest can enjoy a comfortable accommodation environment.We especially appreciate your recognition of our staff who have been striving to provide pleasant and attentive service to our guests. We understand that excellent staff are the core of a hotel, and their enthusiasm and professional knowledge can greatly enhance the guests' accommodation experience.Your satisfaction is our ultimate goal, and we will continue to strive to improve our service quality to ensure that every guest feels the warmth and comfort of home. We look forward to having the opportunity to serve you again in the future and create more memorable experiences for you. Thank you again for choosing us, and we wish you all the best. We look forward to seeing you again in the near future!
Laurent Prout
Executive Double Room
Stayed in May 2024
Business travelers
2 review
Very Good
Posted on May 5, 2024
Good service.
Well located for whom needs to go to the Pazhou.
David is very prestative. Very rare. Congratulations
Response from Property: Dear guest, I'm glad to hear that you had a great stay with us. I have already shared your compliments with my colleague, and he is very grateful for your recognition. I hope you have a pleasant stay in China!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Business travelers
20 review
Very Good
Posted on Nov 4, 2023
Everything was good about this hotel. The staff was really helpful , gym was excellent, room was very comfortable. Except for the fact the interior looks a little old and carpet were smelly. Hotel has to do something about the mosquitoes probably they are there because of the park next to it.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
2 review
Posted on May 5, 2024
The staff upgrade me to Executive room without charge due to the toilet bowl and the air-conditional are not working well in the guest room.
The house keeping Huang Hong Yan [黄红艳] and Chen Li [陈莉] are very caring and helpful.
Response from Property: Dear guest,I am sorry that we failed to provide you with a perfect stay experience. We are already trying to inspect and repair the relevant room facilities. I am glad that you have recognized our service staff's efforts, and I have shared this pleasant news with them. I hope you have a pleasant stay in China.
tabbenor
Superior Double Room
Stayed in Apr 2024
Business travelers
34 review
Posted on Apr 25, 2024
My second time at this hotel for the Canton Fair.
This is an old hotel, and it shows. Bad smells, dirty rooms, etc.
I´m not coming back
Response from Property: Thank you for sharing your feedback about your recent stay at our hotel. We are sorry to hear that your experience was not as pleasant as we had hoped. We take your comments seriously and will work to address the issues you mentioned, including bad smells and dirty rooms.We understand that our hotel is an older property, but we strive to maintain it to the best of our ability. Your feedback helps us identify areas where we can improve, and we appreciate your honesty.We regret that you have decided not to return, but we hope that in the future, we can earn back your trust and provide you with a better experience. Thank you for giving us the opportunity to serve you.
Mrs. Shon
Superior Double Room
Stayed in Oct 2023
Couples
22 review
Outstanding
Posted on Nov 1, 2023
The service here is amazing !!! Super friendly staff as soon as you get out of the taxi . I really liked the large rooms , honestly it gives you Ritz vibes but the technology in the room is great twist . Very clean room , and the room service good amazing ! The staff didn’t speak much English and they made an effort to come take the order in person , went above to make sure they could provide the service for us. The food is great, hats to the chef for making delicious meal. The location is great too, 13 minutes by didi to party pier and 30 minutes to canton tower !! Worth every penny for sure and this will be my hotel of choice when I come to GZ on weekends !!!
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Bangkok_TH
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
2 review
Amazing
Posted on Mar 31, 2024
Great location to attend the Canton fair, Deluxe room (two beds) is spacious and very clean. The only minor issue is A/C was not working well (not cool enough).
Response from Property: Dear Guest,
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Aldana
Superior Double Room
Stayed in Dec 2023
Couples
9 review
Amazing
Posted on Jan 18, 2024
They upgrade us to a better room in floor 24. Very nice views. The room was extra big. Location is nice but far away from city center. Staff very nice and spoke English. Great breakfast.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
pablo
Superior Room (2 beds)
Stayed in May 2023
Business travelers
21 review
Outstanding
Posted on May 26, 2023
Perfect. Staff very kind. Hotel very well located and with good breakfast
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
3 review
Outstanding
Posted on May 10, 2024
Good WiFi, and easy to travel.
Response from Property: Dear Guest,
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Ashniel Chand
Superior Double Room
Stayed in Apr 2023
Business travelers
1 review
Outstanding
Posted on Apr 25, 2023
Soluxe team is very friendly and helpful. Very close to the Canton Fair. Hotel provides free bus service to and from the fair. The room was clean and very comfortable. Great views of the park and lake.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Anonymous User
Deluxe Suite
Stayed in Apr 2023
Business travelers
2 review
Outstanding
Posted on Apr 14, 2023
I only stayed for one night. The room was really big, clean and the location very convenient.
I'd happily stay there again.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
XIANG
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
7 review
Great
Posted on Apr 3, 2024
Overall is a good hotel
Response from Property: Dear Guest,
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!