Tubo Apartment Reviews

Response from Property: We are sorry to give you a bad experience. The room you stayed in was newly installed more than a year ago, and you described it as very poor and old. You also opened the wiring inside the back panel door of the game console to take a photo. You asked for a room at the front of the community, hoping that the downstairs would be more lively, with many shops and restaurants, but now you are complaining that it is too noisy. The toilet was normal when you checked in, but it was blocked on the first day of your stay. We also urgently contacted a master to clear it at night, but you didn't thank us at all and blamed us for the blocked toilet. The Mahjong tablecloth you reported was stained with milk tea, and we have arranged to deal with it. Thank you for your feedback!

Response from Property: Thank you for your support and encouragement! Grateful for every wonderful encounter🙏

Response from Property: Dear, when I saw the comments you left, although it was expected, I still feel aggrieved. Dear friends, we booked two rooms and one living room and arrived early. Because the aunt had just finished cleaning, the smell of disinfectant had not dissipated. We did not understand and insisted on complaining about the smell. In line with the principle of customer first, we had already booked two rooms. When sold out, we got a free upgrade to three bedrooms. My parents went over to check out the room and confirmed that they liked it before changing it. The air conditioner is a 3-horsepower vertical air conditioner. The previous check-in just commented that the air conditioner is very powerful. You insist on saying that it is not easy to use, and we have no choice. Regarding cleaning, we cooperate with a professional cleaning company. All rooms insist on using white bedding, which is intended to leave guests with a clean and refreshing feeling. The decorative rug for the photoshoot that Qingqin mentioned was stained and my aunt has replaced it. Regarding check-out, on the day of check-in and the day of departure, there were reminders about check-out time and late fees. I ignored them and interpreted them as fines. I was really helpless. Dear friends, we live in a large apartment and it takes time to clean and clean. We all check in as soon as we arrive. The weather is hot and everyone wants to check in as early as possible. Please stay on your own until 14.00 before notifying you to check out. If there is no time for cleaning, the guests behind you will have to check out. How to do it? Your late checkout without negotiation has caused us trouble. Redemption of positive reviews is a preferential plan launched by many stores and is optional. We don't have any nonsense to persuade you to choose redemption, right?