W Guangzhou

W Guangzhou Reviews

W Guangzhou

No. 26 Xiancun Road, Zhujiang New City, Tianhe District, Guangzhou, Guangdong, 510623, ChinaView Hotel Details
W Guangzhou
W GuangzhouW GuangzhouW Guangzhou
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1 night

W Guangzhou Guest Reviews

4.7/5
Outstanding
5338 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(5338)
Positive reviews(5151)
Reviews with photos/video(1090)
Great location(423)
Classy environment(402)
Well designed(362)
Delicious breakfast(223)
Friendly front desk staff(186)
Great swimming pool(60)
Perfect for business trips(44)
Negative reviews(187)
Guest User
Majestic Double Bed Room
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 27, 2024
I think the service can be better if compare to W hotel standard.....
6/13
Denzchy
Queen Room
Stayed in Jul 2024
Solo travelers
14 review
4.7/5
Amazing
Posted on Jul 30, 2024
Excellent hotel, great location. Staff was very friendly. The only thing that I didnt like was the TV at the bath tub was not working. Except that it was a great experience.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
Guest User
Queen Room
Stayed in Jul 2024
Business travelers
68 review
4.0/5
Very Good
Posted on Jul 11, 2024
Stay at the W Guangzhou was amazing , I will be staying again . Thanks for an amazing and comfortable stay
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
Guest User
Wonderful Twin Room
Stayed in Jul 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jul 12, 2024
love it love it! marriott never disappoints! clean, good location, great service, nice ambience. only nitpick is the lighting of the room, with very limited lighting options.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
ChowLydia
Queen Room
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Jul 10, 2024
This W Hotel really did not live up to its name. We were given a room, so-called an upgraded room (jewel), darkened by low lighting and decor, with seemingly wet looking patch on the floor. The lights were not set properly. The view was bad. We complained and were given a better room (standard room actually) on a higher floor with better view and cleaner carpet. The breakfast did not match W name. The dim sum were not up to Guangzhou standard. The wonton was below average and the porridge was bland. We complained and the food improved the next day. On the last day of our stay, my husband was refused entry to bf. It was because of computer system problem and it was embarrassing for him. Should I be asked whether we would return for another stay, we will not.
Response from Property: Thank you for taking time to share your valuable review with us. We strive to exceed expectations 24/7 and take guest feedback seriously, please accept our sincere apologies for the inconvenienced caused during your stay. Your valued feedback has been shared to the hotel team for follow-up, we have measures in-place to ensure that similar situations do not happen again. We hope we might have the opportunity to provide you a W experience in Whatever/Whenever service commensurate with our W standards when you next visit Guangzhou. Please contact us on your next trip to assist you with any arrangement. W Guangzhou
travelleris
Queen Room
Stayed in Jun 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The W Hotel in Guangzhou is so comfortable! I'd definitely want to stay here again if I want to treat myself to some futuristic and lively vibes. I stayed here for a holiday weekend, so it felt quite busy, but I could still relax in a spacious room with large bath and shower combo. Nice separated toilet also, with comfy desk and lounge chair to enjoy TV. Great location and walking distance to the subway, so if you want a luxurious experience in the Liede District, this is a great choice.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
Yellow叶美
Queen Room
Stayed in Jun 2024
Family
16 review
4.7/5
Amazing
Posted on Jun 4, 2024
This is not my first time on W Hotels. I am a regular guest at W Shanghai, so for this time traveling to Guangzhou, I thought about giving it a try to the W Guangzhou. There are many things that are the same in both, those are the terrific ambiance, the excellent service, (there was a very nice foreigner staff at the lobby that helped us during multiple times, bringing an umbrella for us, helping us to arrange our luggage in the trunk), the overall design was very stylish and futuristic. But there were 2 details that I particularly didn’t like. First; out of nowhere, we lost CNN signal on the TV. Upon . For us is very important to follow up international news every time we travel. I asked for help solving it ; a guy came to the room and after doing nothing just told us to change to another channel. 😂 not even some excuse about what was happening. The other detail was u one order to the room, we order one sandwich and 2 hot chocolate. Taking into consideration the quality ythat we are used to when staying at W Hotels; this room order was average. Sandwich was just okay , and the two chocolate didn’t have enough cacao powder. Again, even with these matters which are very particular, I am extremely pleased. But, I would recommend to take those into consideration for future guests.
Response from Property: Thank you for taking time to share your valuable review with us. We strive to exceed expectations 24/7 and take guest feedback seriously, please accept our sincere apologies for the inconvenienced caused during your stay. Your valued feedback has been shared to the hotel team for follow-up, we have measures in-place to ensure that similar situations do not happen again. We hope we might have the opportunity to provide you a W experience in Whatever/Whenever service commensurate with our W standards when you next visit Guangzhou. Please contact us on your next trip to assist you with any arrangement. W Guangzhou
Guest User
Queen Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Hotel location is good also with good service. Room is clean and big!
Alina Danylets
Queen Room
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 9, 2024
I had a wonderful experience at this hotel. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The room had a stunning view, which added to the overall enjoyment of my stay. Thank you for providing such a memorable experience!
Response from Property: Thank you for sharing your wonderful review with us. We’re here for you 24/7. Whatever you want, whenever you want it. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. W Guangzhou
P Desai
Queen Room
Stayed in May 2024
Business travelers
64 review
5.0/5
Outstanding
Posted on May 26, 2024
Nice Hotel. Good staff and Good Servixe. Several restaurants and malls nearby.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
Evelyn
Queen Room
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jun 13, 2024
Conveniently located. Easy access to my places. Will stay again.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
weiirina
Queen Room
Stayed in Mar 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jun 3, 2024
What a nice hotel. Prime location and front desk service is good too. Will definitely be there again.
Response from Property: Thank you for sharing your recent experience at W Guangzhou. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. We’re here for you 24/7. Whatever you want, whenever you want it. See you soon.W Guangzhou
Guest User
Queen Room
Stayed in Mar 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Came back again to the W hotel which everything always on point but this time David who works at the front desk/concierge who surprised us with an excellent service with the most friendly & welcoming hospitality, he elevated our whole experiences at the end of our trip in GZ, once again thank you and hopefully this message will also deliver to the management of the W hotel. 
Response from Property: Thank you for sharing your wonderful review with us. We’re here for you 24/7. Whatever you want, whenever you want it. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. W Guangzhou
Gevan
Majestic Double Bed Room
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Very atas and super nice place! Will definitely visit again!
Ali al hadi
Wonderful Twin Room
Stayed in Apr 2024
Business travelers
70 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel is beautiful, very clean, and close to all vital areas
Response from Property: Thank you for sharing your wonderful review with us. We’re here for you 24/7. Whatever you want, whenever you want it. I am delighted to read your compliments of the friendliness and dedication of our talents. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking time to acknowledge our efforts. We certainly look forward to welcoming you back. W Guangzhou