Flowers Hotel Reviews

Response from Property: Dear guest, thank you for your review. People have always believed that service is based on subtle prescriptions. A journey of a thousand miles begins with a single step. We may not be the best, but we try our best to do better, so we repeat every detail. Thank you for your help on the road to growth! Looking forward to seeing you next time~

Response from Property: Dear guest, thank you for your stay. The hotel has clearly stated in the Ctrip room introduction that you need to take one flight of stairs. You can find the Ctrip page for this room type to verify. In the special notice, it is written that you need to take one flight of stairs to reach the 9th floor. The special room types indicate that you need to walk up one flight of stairs, so the price is more favorable than other room types with direct elevator access. The hotel has clearly displayed it on the platform. We will remind you again when you arrive at the store. If you don’t want to take the stairs, you can book other room types. Click below It is recommended to check all room type introduction information before making a reservation. I'm really sorry that there is no phone in the room, but the card holder has the front desk phone number and how to connect to WIFI. If you don't know how to connect to WIFI, please inform the front desk and we will help connect. I wish you a happy life.

Response from Property: Dear guest, thank you for your stay. The hotel has clearly stated in the Ctrip room introduction that you need to walk up one flight of stairs. You can find the Ctrip page for this room type to verify. In the special notice, it says that you need to walk up one flight of stairs to reach the 9th floor. The special room types all indicate that you need to go up one flight of stairs, so the price is more favorable than other room types with direct elevator access. The hotel has clearly displayed it on the platform. We will remind you again when you arrive at the store. If you do not see non-hotel issues, if If you don't want to take the stairs, you can book other room types. It is recommended to check all room type introduction information before booking next time. wish you a happy life.

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you for your review. Please forgive me for any shortcomings. We will actively make improvements and hope to bring you a better stay experience next time. I wish you a good mood every day.

Response from Property: Dear guest, thank you for giving us your valuable opinions during your busy time. We deeply apologize for the dissatisfaction caused to you. Regarding your first question, during the Spring Festival, a large number of guests arrived at the hotel to check in in the morning, but the check-out time was delayed until the latest or delayed. As a result, some guests were waiting in the lobby to check in, and they immediately exited a room. Check-in is in one room, so there is no clean room for check-in due to subsequent guests. The second question is that during the Spring Festival, a large number of parents and children stayed in the hotel, and some children played in the corridors. Although we have informed the noisy children, it may have affected some rooms. The third breakfast issue, we checked the situation of all restaurant staff on the day. The hotel breakfast time starts at 7.30. Some guests will have dinner before. The hotel has normal arrangements. It will only inform the guests that the variety is not complete. You have been clamoring for all the meals in the past. The staff said that everything will be served starting at 7.30. Fourth, boiled eggs are oxidized during the boiling process and are harmless to the human body. You can check this online to verify this. Fifth, the hotel room price you set during the Spring Festival is more than 200 yuan. Some advance booking prices are even lower. You may book two nights or two rooms for more than 500 yuan, so please don’t directly attract people’s attention with more than 500 yuan. The hotel is currently being updated and upgraded. At the same time, we are constantly improving hardware and personnel standard operations, and we will actively improve it. Thanks!

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!

Response from Property: Dear guest, hello! We are sorry that we could not give you a 100% check-in experience. We attach great importance to the problems you reported and have been planning them before. Our hotel has added a pump to deal with the water pressure problem on December 10, 2023. The current water pressure is very sufficient. We look forward to your guest experience again. If you have any questions during your stay, I hope you can contact our front desk staff in time. We can make timely improvements to make your stay less regretful and more smooth. We look forward to your visit again and hope that our service will be better with your suggestions. Thank you!