Borrman Hotel (Canton Tower, Sun Yat-sen University Metro Station, Pazhou Exhibition Center)

酒店環境挺好的，前台服務挺不錯的，還主動來幫忙拿行李

非常不錯距離地鐵比較近，房間空間也很大，推薦入住

床頭插座都鬆了，充不進去電手機。感覺很久了。

很不錯非常棒的

This is the first time I give a real evaluation of the hotel. I hope your hotel will consider and improve it with an open mind. The consumption level of your hotel should be worthy of the same price or better service, and it should also be worthy of the ratings and rankings of many platforms. First, the structure and layout of the hotel. When I checked in on a cold night, the glass door of the hotel lobby was never closed, and the central air conditioning was not turned on or it was not warm enough. From morning to night, the cold wind blew in, and I felt sorry for the front desk guards here. Most of the people who live here are on high floors, with room number instructions, but there are no obvious elevator instructions when they come out of the room. 🛗 What's more, the elevator here is in a special position, separated by a glass door. Second, the service. The front desk service was in a hurry, and the whole process of checking in was very fast and urgent, which really made people uncomfortable. The customer on the left upgraded the room type for free in the previous second, and I had to add 99 to my room in the next second. Didn't I say this was polite? It's okay if you don't upgrade the ordinary twin room of the same level, but those who know what's interesting should avoid this topic, and repeatedly emphasize that upgrading and adding 99 will be better, and breakfast is also provided. It was chilling and shocking. The most unbearable thing was that the room phone rang at 11 o'clock the next day to remind people to check out, which really disturbed people's sleep. It is well known in the industry that check-out can be delayed by 2 o'clock, but the customer service said that online orders are processed at 12 o'clock. Well, even if it is 12 o'clock, the hotel should not call in advance to urge people to check out. It is not elegant to rush this moment. Third, the room experience. I have lived in Berman twice. The first time was in summer. The air conditioning here is very bad. It was hot and humid all night and I couldn't sleep. The customer service said that the temperature difference of the central air conditioner cannot be adjusted too much. The second time was a cold day. The heating was OK, but the bed and sheets were uncomfortable, like shredded paper, and I woke up and slept here at night. The room provides disposable needles and thread🪡I don't know what they are for. Is it useless? The temperature of the shower is sufficient, and the washbasin table is good and not easy to get wet. But there are many shortcomings. It is recommended to learn from other hotels in the surrounding area to provide disposable laundry soap and toilet mats. Disposable shoes are not encapsulated! It cannot provide a completely trustworthy hygienic and safe environment. The hair dryer is greasy. I hope the hotel will improve humbly! Improving service quality is the long-term strategy.

This hotel. Just one word. Stinky. When the toilet door is opened, the smell of sewer is so stinky that I want to throw up. I had a very bad sleep that night. It is ten times stinkier than the sewer. If you want a clean and odorless hotel, don't stay here. I never give bad reviews or comment. This is my first time staying in your hotel. The hotel is old. The most unacceptable thing is that the toilet is so stinky that I want to throw up. Don't contact me to delete the review. I am telling you the truth. I swear to God.