Vienna HotelVienna Hotel (Guangzhou Hanxi Changlong Park Branch) Reviews

Response from Property: Dear guest: Hello! Thank you very much for taking the time to leave us such a detailed review. First of all, I am very happy that you recognize the cleanliness of our room and the beautiful scenery outside the window. We have always paid great attention to the maintenance of the hygiene of the guest rooms and hope to create a comfortable living environment for every guest. We are very encouraged by your affirmation. However, we are very sorry for the other issues you reported. The smoking situation in the lobby is contrary to the "No Smoking" sign. It is indeed our management negligence. We will immediately strengthen the maintenance of the lobby order and the supervision of the no-smoking regulations to ensure that similar situations do not occur again. As for the problem of impolite service at the reception, we have attached great importance to it. We will immediately conduct serious criticism and education and more comprehensive and in-depth service training for the relevant staff, so that they can effectively improve their service awareness and politeness, and provide warm and thoughtful service to every guest in the future. In addition, for the breakfast situation, we did not meet your expectations. We will communicate with the catering department to enrich the variety of breakfast and strive to provide everyone with better quality and richer breakfast choices. Your feedback is the driving force for our continuous improvement. I hope there will be opportunities to serve you in the future so that you can see the changes and improvements we have made. Thank you again for your valuable suggestions! I wish you a happy life!

Response from Property: 您好，感謝您在這麼多酒店中選擇我店作為您本次出行的入住酒店，非常抱歉，沒有給您帶來好的體驗，也期待着您一起見證我們的變化。 再次感謝您，希望再不久的將來可以再次與您重逢，祝願您萬事如意！

Response from Property: Dear guest, thank you very much for taking time out of your busy schedule to give our store full marks of encouragement. We will get better and better with your support, customer satisfaction is our pursuit. Thank you again for your review and wish you a happy life, happiness and peace!

Response from Property: Dear friend, thank you for your recognition of our work. Your affirmation is the motivation for all our employees to move forward. We will redouble our efforts to do all our work better. I wish you all the best, happiness and health!

Response from Property: 尊敬的顧客您好，很榮幸您能選擇下榻本店，並抽出您寶貴的時間與我們分享您的入住體驗。對於您提出的沒有地鐵站，我們店在景區旁邊，大石地鐵站離本店只有1.2公里，打車衹需幾分鐘就可到達。在次感謝您的點評，祝您生活愉快，新年快樂。

Response from Property: 謝您選擇維也納酒店廣州漢溪長隆公園店作為您本次出行入住酒店，酒店距離馬戲歡樂世界步行15分鐘，早上9：10分有車送去各園區，謝謝您的認可，我們將會加倍努力，祝您生活愉快！萬事如意！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店並分享您的經歷。我們很高興得知入住時員工的服務得到了您的認可，為小朋友額外提供早餐券也是我們應該做的，希望能給您的家庭帶來一些小驚喜。然而，對於您在早晨被多次敲門打擾的糟糕遭遇，我們深感歉意並向您致以最誠摯的道歉。這是我們工作中嚴重的失誤，我們已經對相關員工進行了嚴肅的批評教育，加強員工培訓，確保此類情況不再發生。我們會不斷努力提升服務品質，以彌補這次給您造成的不愉快。期待您未來再次光臨，給我們一次重新為您服務並展現改變的機會。 再次感謝您的理解與包容。

Response from Property: Dear guest: Hello! Thank you very much for giving us a review in your busy schedule. We apologize for the problem that the hotel is a bit old and the cost performance is not high. The hotel has been open for a while, and we have been planning to gradually update and upgrade the hotel to better meet the needs of guests. Regarding the price, there will indeed be price fluctuations during the National Day due to the large market demand. But we are also constantly working hard to improve the quality of service, hoping to bring guests a better stay experience to make up for the temporary deficiencies in hardware facilities. We will listen carefully to your opinions, work hard to improve, and look forward to having the opportunity to serve you again in the future, so that you can feel our progress and sincerity. Thank you again for choosing our service, and look forward to your visit again! I wish you a happy life!

Response from Property: Thank you very much for your affirmation and praise! We have been committed to providing the best service and comfortable accommodation environment for every guest. Your satisfaction is our greatest motivation and the source of our continued progress. We will continue to maintain high standards of service quality and constantly improve ourselves in order to bring you a more pleasant stay experience. Thank you again for choosing our service and look forward to your visit again! I wish you a happy life!

Response from Property: Thank you very much for your affirmation and praise! We have been committed to providing every guest with the best service and comfortable accommodation environment. We are very pleased with the cleanliness of the room you mentioned, because this is one of the goals we are constantly striving for. Your satisfaction is our greatest motivation and the source of our continued progress. We will continue to maintain high standards of service quality and constantly improve ourselves in order to bring you a more pleasant stay experience. Thank you again for choosing our service and look forward to your visit again! I wish you a happy life!

Response from Property: Thank you very much for your affirmation and praise! We have been committed to providing every guest with the best service and comfortable accommodation environment. We are very pleased with the cleanliness of the room you mentioned, because this is one of the goals we are constantly striving for. Your satisfaction is our greatest motivation and the source of our continued progress. We will continue to maintain high standards of service quality and constantly improve ourselves in order to bring you a more pleasant stay experience. Thank you again for choosing our service and look forward to your visit again! I wish you a happy life!

Response from Property: Thank you very much for your affirmation and praise! We have been committed to providing every guest with the best service and comfortable accommodation environment. We are very pleased with the cleanliness of the room you mentioned, because this is one of the goals we are constantly striving for. Your satisfaction is our greatest motivation and the source of our continued progress. We will continue to maintain high standards of service quality and constantly improve ourselves in order to bring you a more pleasant stay experience. Thank you again for choosing our service and look forward to your visit again! I wish you a happy life!

Response from Property: 很感激您的好評和推薦！我們會努力做得更好，讓每一位選擇我們酒店的客人都能感受到超值的體驗，期待再次為您服務！

Response from Property: Thank you very much for your affirmation and praise! We have been committed to providing every guest with the best service and comfortable accommodation environment. We are very pleased with the cleanliness of the room you mentioned, because this is one of the goals we are constantly striving for. Your satisfaction is our greatest motivation and the source of our continued progress. We will continue to maintain high standards of service quality and constantly improve ourselves in order to bring you a more pleasant stay experience. Thank you again for choosing our service and look forward to your visit again! I wish you a happy life!