CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)

CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station) Reviews

CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)

5F, Longde Building, No.375 Tianhe Road, Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)
CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station)
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CityNote Hotel (Guangzhou Taikoo Hui Shipaiqiao Metro Station) Guest Reviews

4.5/5
Good
3714 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(3714)
Positive reviews(3577)
Reviews with photos/video(325)
Friendly front desk staff(384)
Easy to get around(378)
Close to metro(176)
Delicious breakfast(150)
Convenient for shopping(105)
Small room size(43)
Awesome gym(12)
Negative reviews(131)
Berttt
Guestroom (2 beds)
Stayed in Aug 2024
Family
13 review
3.7/5
Posted on Aug 23, 2024
The hotel location is next to a few popular shopping mall and is only a few minutes walk which is very convenience.
Response from Property: Dear guest, thank you for staying at Sino Hotel. The hotel is adjacent to Taikoo Hui, Zhengjia Plaza, Tianhe City, Sports Center, Wanlinghui, Tianhe Festival City, Tianhuan Plaza, etc., with all kinds of food, drinks, entertainment and cinemas. You are welcome to experience it again next time.
Guest User
Viewing room (Double bed)
Stayed in Jul 2024
Travel with friends
5 review
2.5/5
Posted on Aug 3, 2024
Beautiful place and very unique design lobby My room without windows and the smoke smiling very bad in my room I changed my hotel and the manager very helpful refund the last night money
Response from Property: Dear guest, we are deeply sorry that you were not able to have a comfortable stay this time. All rooms in our hotel are non-smoking rooms. Since you booked a windowless room, it is a bit stuffy. You need to use the room card to turn on the fresh air and air conditioning system in the room. Finally, thank you for your recognition of the hotel's design and service! We know that there is still a certain gap from your full five-point standard, and we will continue to work hard! I wish you: happy every day!
TOK
Cozy Double Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Strongly recommend this hotel. The location is the center of city just beside the mall 太古汇. MRT 石牌桥station just downstairs you can easily to go everywhere . I am stayed over this hotel over 20 times more already. All the staff very friendly n they have provided breakfast n supper also.👍👍👍👍
WUI LEONG
Cozy Double Room
Stayed in Jul 2024
Couples
2 review
3.7/5
Posted on Aug 4, 2024
The lpcation of this hotel is superb. Next to Taikoohui and just a very short walk to subway entrance. However, the water closet with no door are the most upset issue whoch the hotel staff said all rooms actually the same, the water closet is woth no door. I mean if u or your partner do really need to let go after whole days of eating good food in Guangzhou, 1 would be let go in normal way while the other may let go via mouth (vomiting)...
Response from Property: Dear guest, thank you for choosing Xino Hotel! We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have already given them to our leaders and look forward to your 5-point satisfaction next time! I believe you will have a new experience next time you stay, and we sincerely invite you to come again.
Jin
Family Room
Stayed in Jul 2024
Travel with friends
7 review
2.5/5
Posted on Jul 23, 2024
In term of the location, it is conveniently near to a station and nearby has malls and eateries. Hotel was a bit old with limited facilities. It is a place for express accommodation. The biggest surprise to me was hotel providing pretty good breakfast and supper. Although we didn't eat the supper but the additional offering leave a good impression when comparing with others. Based on the hotel cost, I expect something a bit more especially the room condition.
Response from Property: Dear guest: Hello! Thank you for your trust in Xino Hotel! Thank you even more for your generous praise and strong recommendation! It’s really hard to leave when you love Sino. Sino Hotel is your most beautiful and warmest home in Guangzhou. Please remember to come back often when you have time!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 11, 2024
Everything is above average based on the price. The room is spacious and quiet. Staffs are friendly and helpful. Only the gym room is too small.
Response from Property: Dear guest: Thank you for choosing Sino Hotel. It is a great honor to serve you. Thank you for your recognition of us. We will seriously consider and improve your suggestions. We hope to provide you with a satisfactory stay experience when you stay next time. We look forward to your stay again.
Anonymous User
Guestroom (Double bed)
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 5, 2024
OKEEEEE!!!!!!!
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaoxi. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Cozy Double Room
Stayed in May 2024
Solo travelers
4 review
3.7/5
Posted on Jun 21, 2024
The room is smaller than expected. It is also a weird feeling not to have any windows. The projector screen as a tv was a nice gimmick though.
Anton
Family Room
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on May 19, 2024
We stayed at this hotel with our family, the location is good, but it’s difficult to find the hotel the first time, the staff are excellent, helpful, and polite. Food without complaints, everything is ok. Unfortunately, the cleanliness and cleaning of the hotel leave much to be desired, all 6 days we had hair under the table on the floor from previous guests and after cleaning it remained there (the windows are very dirty, you can’t even see what the weather is like outside, but if you open window, you can get very dirty from the dirt on the frame. The location of the toilet in the room is very strange, it is very inconvenient and unpleasant.
Hoon Hooi
Viewing room (Double bed)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Near to many malls. Easy to get food around the hotel. The mrt station is just in front of the hotel.
Response from Property: Dear guest officer: Hello! Thank you very much for your support and recognition of all aspects. Everything we have done only brings a different vacation experience for each guest. Seeing your satisfaction and affirmation, we are really touched, and we will continue to work hard to be ready for you to come back at any time.
jim
Guestroom (2 beds)
Stayed in Apr 2024
Business travelers
19 review
4.7/5
Amazing
Posted on Apr 19, 2024
Good value hotel in a good location, great service with friendly staff. No windows which was not as enjoyable.
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Family
11 review
4.0/5
Very Good
Posted on Jun 12, 2024
The location is excellent and convenient. One single floor for hotel rooms and check in counter. So special.
Response from Property: Dear guests: Hello! Thank you for your recognition of all aspects of the hotel! But we know there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day!
YL YL
Deluxe Room (2 beds)
Stayed in Mar 2024
Solo travelers
21 review
4.5/5
Great
Posted on Mar 29, 2024
Location was superb. Just above shipaiqiao exit D. Staff xiaoshi qas super friendly and helpful. Cek out at 2pm. Bfast was more than enuf and there was snacks on supper too. Great
Response from Property: Dear guest, thank you for staying at Sino Hotel (Taikoo Hui Shipai Bridge Metro Station Branch) and being satisfied with our service. Thank you very much for your support and love for us. We will definitely work harder and serve you wholeheartedly. We will provide you with better service and look forward to your next visit! Thanks! PS. If you are very satisfied with our service, your rating should be 5 points. thanks for your attention!
TravellingWally
Cozy Double Room
Stayed in Mar 2024
Family
9 review
4.0/5
Very Good
Posted on Mar 6, 2024
Stayed only for a night. Located right above Shipaiqiao Metro and opposite the main road is OneLink Mall which is great. Furthermore, it is around 3 stations away from Guangzhou East station which was also the reason why we picked that hotel. However, there is no designated spot for taxi pickup and drop off - done on the bike lane which can be dangerous for tourists visiting China for the first time. Also, a little tricky to find when we first arrived. The entrance is located at the back of the building. We had to ask people around to find it. I felt that the hotel could have give a direction guide in the first place. Service was alright like just doing their job. You ask for refills they will provide. Did specifically requested for adjoining rooms when booking the hotel, but I felt the staffs did not specifically made the effort to fulfil our request (I mean they could have said something like they did their best but unfortunately its not available instead of us asking them and then replying us "dont have". Comparatively to the other hotels I have stayed in Guangzhou I felt service could be better. Nonetheless want to commend the male receptionist for giving us advice to not fall into tourist traps when we asked for recommendations. I would also consider morning breakfast provided under service. I think breakfast options was pretty decent and tasted good. There’s also warm dishes on request. Amenities wise it’s pretty standard but there’s no hand soap…. and the hair dryer in the room can’t open up properly and keeps folding down while using. We found the toilet cubicle and shower cubicle arrangements awkward - toilet door is transparent, shower cubicle door was 90% covered and 10% transparent. There’s only a curtain that covers 3/4 of the toilet and shower area which is weird. The projector speaker was had static noises. Nonetheless there’s USB charging points, shower gel and shampoo smells great. In additional there’s a small gym area with dumbbell rack that looks new. There’s also a self service laundry area too. Cleanliness wise really can be better. Spotting moulds/black patches on the toilet walls and toiletries containers. Nonetheless, the bed was pretty clean and comfortable. All in all, it was an average stay with good location and decent breakfast option.
Response from Property: Dear guest officer, thank you for your careful comments! You must be a very classy person! The service is good because guests like you are always watching us, and we are committed to providing you with a friendly and thoughtful stay. As the hotel is located on the upper floor of the subway station in downtown Guangzhou where the housing supply is tight, it is difficult to find all the entrances and exits through the elevator at the back of the building. We are trying to do a good job of corresponding guidance instructions in the hope that we can be found more easily. In China, everyone likes convenience, so both drivers and passengers can stop and get on at any location. If you need to, you can contact the front desk to guide you to some more formal boarding points. Regarding your request for adjacent rooms, we have rejected your request on the platform, because it is difficult for us to guarantee something, I am really sorry. As for the shower room, our hotel specially designed the decoration style, which has caused you trouble, we have reported this matter to the superior. If there is any problem with the projector and other equipment in the room, you can contact our staff at the first time, and we will deal with it for you in time! We have the laundry area, right next to the gym in the hotel lobby, you can find us to solve any problems during your stay. We sincerely hope that every guest can experience the warmth of home with us. Finally look forward to your next stay, hope to get your 5 points of satisfaction ~ I wish you happy every day, a happy trip!
Lynn L.
Cozy Double Room
Stayed in Aug 2023
Solo travelers
2 review
4.5/5
Great
Posted on Sep 10, 2023
It's a really small hotel but has all the basic amenities. It is linked to the popular Taikoo mall. Cons: Have to exit from Exit D of train stn and turn left to go up a building to get to hotel. Will be difficult if it is raining and you have 🧳. I topped up on the spot for bigger room with windows. However the windows are really dirty lol. Breakfast is rather basic but advise to go before 10am else there will be no more food left.
Response from Property: Dear Di Guest Officer, thank you very much for your support of the hotel. I did not get your full 5-point praise. Xiao Xi is still a little bit disappointed. Maybe there is something that Xiao Xi has not done well. I hope you will come next This visit can point out Xiaoxi's shortcomings to us. Xiaoxi will strive to do better. Xiaoxi's attentive service makes every customer who comes to the store feel the warmth of home. I hope Xiaoxi's service can bring you Come for more surprises and touches, looking forward to your next visit!