Lavande Hotel (Guangzhou Dongxiaonan Metro Station) Reviews
Lavande Hotel (Guangzhou Dongxiaonan Metro Station)
No. 713 South of Jiangnan Avenue (Shangling Shidai), Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Dongxiaonan Metro Station) Guest Reviews
4.4/5
1244 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(1244)
Positive reviews(1204)
Reviews with photos/video(102)
Classy environment(98)
Friendly front desk staff(56)
Quiet & comfortable(54)
Easy to get around(51)
Convenient parking(28)
Close to metro(26)
Perfect for business trips(11)
Stayed multiple times(10)
Negative reviews(37)
Anonymous User
Deluxe Room (2 Beds)
Stayed in Mar 2024
Business travelers
12 review
Great
Posted on May 23, 2024
The first time i enter the room it's full of smoking smell.
The bed is comfortable, the staff are so friendly and helpful.
It's kinda hard to wait and stop the taxi in front of the hotel, so i need to ask the staff to book DiDi for us which is very helpful and i'm so grateful about during our stay.
Straight to the hotel at night there'll big so many street food, you can also walk about 1-2km to reach the mall and bank.
Response from Property: Dear guest: Thank you for staying at Xiaoli's house. We apologize for any disappointment caused during this stay. We will carefully study and actively rectify the issues you have raised. Thank you for your help, and we hope to provide you with a satisfactory stay experience during your next stay. We also hope that Xiaoli's house will become your first choice in Guangzhou.
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Business travelers
31 review
Outstanding
Posted on Dec 11, 2023
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
ホmeiふ
Elegant Double Room
Stayed in Jun 2024
Family
2 review
Posted on Jun 23, 2024
As soon as I entered, I found that the quilt was wet. The front desk did not agree to change the room. I thought forget it. Anyway, I brought my own sheets. The child did not use the hotel bedding. We and I just used the sheets. I started to feel itchy in the morning. This was also the first time. Staying in a chain hotel with so many mosquitoes, I thought it was mosquito bites. When I got home, it became more and more itchy🥹🥹🥹The couple was severely allergic🤧
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing Xiaolijia. First of all, I would like to express my deep apologies for all the inconveniences you have encountered. It may be due to your sensitive skin, skin allergies caused by weather and mosquitoes. The health room is in accordance with hotel standards and is changed after each guest. Xiaolijia has notified the relevant departments of the problem you reported. And it has become a case in our training courses. We will strengthen employee training and supervision in the future. We have always been committed to providing guests with high-quality services with human qualities and sincere care. Thank you again for your review.
SillyZhang
Standard Single Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Apr 20, 2024
The hardware facilities are better than expected, and there are parking spaces available! The front desk service is also in place, which meets our slightly delayed requirements very well. It is worth recommending.
Original TextTranslated by Google
6/9
Response from Property: Thanks to Guanren for your continued recognition and support. Xiaoli is really happy to serve Guanren again. Xiaoli has many other services. I hope that Xiaoli can serve you again next time Guanren comes.
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Other
1 review
Outstanding
Posted on Apr 13, 2024
The room is clean, the location is quiet, and the service attitude is good.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Lili’s hard work is all the result of your kisses! Because of the support of my relatives! Lili works harder to do her best! ! !
Zhuhaixiaoyu
Standard Single Room
Stayed in Feb 2024
Travel with friends
7 review
Great
Posted on Mar 4, 2024
Disadvantages: It is a little worse than the Lavande in my mind. The facilities are old, there is no bay window, no body lotion is provided, the sound insulation is very poor, and the door next door is closed at one o'clock in the middle of the night, which is like a door being torn down. The music is so loud that it seems to be played in our room.
Pros: The bed is big and comfortable, and the hygiene is also good. The most satisfactory thing is the room attendant, who is warm and thoughtful!
I don’t want to take pictures. I found it online. This is the room type I live in!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Xiaoli's Home. We are very sorry for the problems that occurred this time. We would like to apologize to you. We hope you can give us a chance to make corrections. We will provide good service next time you check in. We look forward to your visit again. !
Guest User
Li Encounter Deluxe Double Bed Room
Stayed in Feb 2024
Family
6 review
Posted on Feb 13, 2024
The first room we were given after arriving at the hotel had a strong toilet smell, so we changed it to another room. The booking page stated that there is a mini bar, but I only found two bottles of mineral water in the room and no drinks. It was paired with a bottle of red wine, which was said to be standard for romantic privilege rooms. We didn’t like drinking it, so we didn’t open it.
The sanitary condition is average. The reason can be seen in the picture. The wallpaper has also cracked and lifted.
Not child friendly, no toiletries or slippers for children.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. Xiaolijia welcomes you to stay again!
Tianshangdeyang
Standard Single Room
Stayed in Nov 2023
Business travelers
17 review
Posted on Nov 15, 2023
The surrounding area is a residential area, and life is convenient. There are two large morning tea restaurants in Yingxi Square 200 meters away, which is great!
The hotel is small and exquisite, suitable for business trips.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Xiaolijia. We are very happy that you had a pleasant stay experience in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with more comfort and warmth. stay experience. Looking forward to your visit and patronage again!
ShijiedejintouXP
Standard Single Room
Stayed in Nov 2023
Solo travelers
78 review
Great
Posted on Nov 15, 2023
Not bad, the room is clean and tidy, the bed is comfortable and cozy.
The location is a little off, but there is a street full of restaurants across the main road.
Parking is available at the door.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and for giving us the opportunity to serve you. Your comments and suggestions are our precious treasures. We will continue to work hard to improve our services and hope to meet you again. I wish you a happy mood and a happy family!
Guest User
Deluxe Room (2 Beds)
Stayed in May 2024
Family
1 review
Posted on May 3, 2024
There are very few parking spaces, and you have to park a few hundred meters away from the hotel. The facilities of the double room for almost 600 are extremely simple. The room has a strong smell of public toilets, and the air conditioner has not been turned on for most of the day. The booking was made too late and could not be refunded. The service attitude of the hotel staff is also very poor, and they are indifferent. Strongly not recommended!
Original TextTranslated by Google
Response from Property: Thank you for staying at Xiaolijia and giving us your feedback about your stay. We are very sorry that this stay did not meet your expectations because there are few parking spaces at the entrance of the hotel and parking spaces are on a first-come, first-served basis, so let the security guard take you 200 meters away from the hotel. Meters around the property for parking. If you have any problems with the room, you can press the switchboard to contact the front desk to help you deal with it. We will help you solve it as soon as possible! Thank you for your feedback. Xiaoli will report this issue to the relevant departments and strengthen training staff service issues. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!
Guest User
Standard Single Room
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 5, 2023
Very good, unconditionally support Lavande Hotel, the best choice for going out. The receptionist at the front desk of this hotel is very good. It is also close to the subway station. Although it takes a while to walk, it is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Lili’s hard work is all the result of your kisses! Because of the support of my relatives! Lili works harder to do her best! ! !
Anonymous User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
7 review
Outstanding
Posted on Jan 19, 2024
Very good, clean and quiet
Original TextTranslated by Google
Response from Property: Meeting is a fleeting thing, the thread of fate holds us together, I hope we can continue our fate~~~ Thank you, I wish you a happy life!!!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Other
3 review
Outstanding
Posted on Mar 17, 2024
The service is good. Both the front desk and the service lady are very enthusiastic. Even if the staff who are ready to go home after work see that you have doubts, they will take the initiative to help you solve them. This is good.
The curtains in the room are remote controlled, and there is background music in the bathroom
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise. We will continue to work hard and strive for excellence, fighting! Looking forward to your next stay, muah~
Guest User
Elegant Double Room
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 21, 2024
I stayed at this Lavande twice during this trip. The first time, the tall male waiter who received me was a little cold, but because the environment was very good, very quiet and no noise, I chose this Lavande again the second time. This time, I was received by two short male waiters with a very good attitude. After hearing that I stayed here last time, they upgraded my room for free at my request. Thank you 🙏
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of Lili and your willingness to share it. Choosing Laifeng will bring you a comfortable feeling. Lili has prepared scented tea towels and is always looking forward to your next stay. I wish you a happy life.
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Deluxe Double Room
Stayed in Aug 2023
Family
2 review
Posted on Aug 19, 2023
The room was not hygienic
Hygiene: I stayed for three days and changed the sheets every day. I was allergic to it. The doctor said it was caused by mites or lice. The point is that I was staying with my child. The child also had some spots on his body, but fortunately it was not serious
Service: Not bad
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. The store will report this situation to the laundry factory and deal with the linen-related issues. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!