Home Inn Neo (Guangzhou Panyu Changlong Wanda Plaza, Wanbo Metro Station) Reviews

The room was amazing, nearly to any other place, quite, clean and have a nice view. Thanks to all employees who they are really helpful and nice 😊

We stayed at this hotel for two weeks and really enjoyed ourselves. The staff is very friendly and were helpful in understanding English. However if you are staying for longer l would suggest you book the one with windows.

The hotel is good. The room is not that big but it is still fine. It's clean. The front desk staff are very kind, helpful and friendly. The location of the hotel is also good. They have a parking lot in front of the hotel which is very convenient. No sleepers in the bathroom for taking shower. I hope they can have some non-smoking rooms to give to customers who don't like smoking and the smell of it ... Overall It was good.

This hotel is slightly off the main road. The room was comfortable and quiet. It is a fine choice for a short stay if you need to be in this area.

Had a lovely stay, very clean, friendly staff

Easy to deal with, very good services from receptionist even I can’t really speak Chinese but they really helpful. Room is very nice, affordable price and late check out. Everything is good!

Good hotel, but it is far from subway

Very friendly and helpful staff, even the robot.

Every time I go on a business trip to Guangzhou, I choose this hotel. It's very comfortable and clean.

The room is clean and the service is very good. They provide guests with floral water, Band-Aids, monk fruit tea, lemonade, ice machine coffee, and it is also very convenient to go to Chimelong Zoo by taxi in 10 minutes.

There are several points 1. On the first night of my stay, the quilts of the two rooms I booked had holes. 2. After getting up in my room, I saw a cockroach that was not dead yet under the TV cabinet, and its legs were still flapping. When I stayed at the front desk the next day, I reported this problem to the front desk, and the front desk said that I would be upgraded to a room type, but the area and equipment of the upgraded room type did not change, only a wooden clothes drying rack and an armchair were added. I don’t know if all the room types in your store are the same. This is not an excuse. From the perspective of a consumer, I just feel that the hotel is not attentive. 3. On the second night, we parked our car near the entrance of the hotel. Because of the heavy rain, we needed to drive the car to the entrance of the hotel with an umbrella. The first time I asked the front desk if there was an umbrella to borrow, the front desk said that the umbrella was borrowed out. But later, they took another umbrella to lend us (I guess it should be the employee’s own). I will not criticize the service attitude of the front desk, but I think there are problems with the operation and management of this store. A chain hotel has not even purchased all the umbrellas needed for daily preparation. This is a big hidden danger of service omissions. 4. The front desk girl on the early shift who checked out on my last day, when I arrived at the front desk to scan the parking code, the applet showed that the password was wrong, that is, I could not scan the parking ticket to get out. The first sentence of the front desk was "That means you entered the wrong license plate number." I would like to ask, what basis does the front desk have to say that our license plate number was entered incorrectly? Is my brain not working well? I can even remember my own license plate number incorrectly. And shouldn't the first reaction of the front desk be to reply to the guest "I'm sorry, it may be the cause of our parking system failure." This is the most basic professional ethics that the service industry should have. The reason why I was so angry and decided to click this bad review was that the front desk decisively said that our license plate number was entered incorrectly. Later, we said that we did not enter it incorrectly. The front desk also said that it should not recognize the license plate number. We gave a release slip but did not clearly indicate which exit to go to, so we drove to the automatic license plate recognition exit again, and found that the recognition machine showed that our license plate showed the parking metering time and license plate number. If according to the statement behind the front desk, "the license plate was not recognized", then why does the vehicle parking time and fee appear on the vehicle exit system? So we called the front desk again and told them that the license plate number had been recognized and that they needed to input it remotely. The front desk never understood what we meant and repeatedly asked the manager to help us release it remotely. I really wanted to laugh. As the manager of this store, it is tiring enough. Even putting a license plate has to be called up by the grassroots to put it. Also, the air conditioner in one of our rooms was faulty. It should be a problem with the engineering setting. The power must be turned off and the card must be reinserted to restart the power. Because we are standing from the perspective of consumers, we don’t know how the engineering design of this store is like this. We only know that the air conditioner does not blow and the hair dryer has no power, so we called the front desk. It was the night shift girl at the front desk on the evening of the 1st who answered the phone and responded very unprofessionally. She just asked us to turn off the power and reinsert the card. The problem is, if I were the front desk, I would definitely apologize to the guests first, then explain the reason, and then guide the guests to operate. As consumers, we spend money on experience, not on engineering testing. The experience from top to bottom is very bad. The room area is small and the bathroom area is small. The service sector really needs to strengthen training.

The room is clean and tidy. The service of the front desk guy is very good. The hygiene is very clean. The auntie cleans very attentively. Daily necessities are replenished every day. There is self-service coffee and iced drinks at the front desk. There is a robot that can order takeout to the room

The room is clean and tidy Hygiene: Very good, bedding is very clean Environment: Very good Service: Very good Freshly ground coffee: The coffee machine is very convenient Service: The service of the front desk brother and sister is very good

The hotel is very comfortable, the room is clean and tidy, the front desk guy and girl checked in quickly, there is monk fruit tea to take away in the lobby, and there is also self-service coffee. Although I only stayed in an hourly room, the service was very good. There are robots delivering meals, and there is also a special elevator. You need to swipe your card to go to the hotel floor, which is very safe. You can also take an online taxi directly to the downstairs of the hotel. My clothes that I left at the hotel were mailed to me, which is very thoughtful.