East Tower, No. 550, Asian Games Avenue, Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
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INFINITE SHINE HOTEL Guest Reviews
4.5/5
Good
824 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(824)
Positive reviews(784)
Reviews with photos/video(161)
Friendly front desk staff(79)
Classy environment(66)
Quiet & comfortable(38)
Perfect for business trips(31)
Convenient parking(31)
Close to metro(7)
Stayed multiple times(6)
Delicious buffet(6)
Negative reviews(40)
Guest User
Business Queen Room
Stayed in May 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Decent hotel
Response from Property: 尊敬的客人您好!感謝您對英豪斯酒店的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情O(∩_∩)O~
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2023
Family
12 review
5.0/5
Outstanding
Posted on Jul 13, 2023
Very good, sanitation, environment, and service are all good. The fly in the ointment is that the hotel issued an invoice for the previous day's stay, and issued a special ticket. If you stay for another day, the invoice is issued by Ctrip, which is a general ticket. The service attitude of the lady at the front desk is very good , Helped me read for a long time, the invoice must be issued by Ctrip, they do not have permission, this is the only regret, but it does not affect my accommodation experience
Original TextTranslated by Google
Response from Property: Hello, dear guests! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be combined into one sentence, thank you for your support to the hotel.
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
5 review
1.5/5
Posted on Jun 30, 2023
First of all, I booked the room but haven’t confirmed it, so I called the front desk to confirm. The front desk told me that I don’t care about her business, and I have to ask Ctrip. I asked her if she knew about Ctrip, and she told me that you don’t Do you know to check?
After I checked into the hotel, I found that the cleanliness of the room was really disgusting. There were traces of oil rubbing on the table. I asked the front desk if I could change the room. The attitude of the front desk was also very bad. They said their room was clean and had already confirmed it. It was only sold to guests, I asked her if she had checked the cleanliness of the room? She faltered and couldn't say anything, she had no choice but to change to another room, which also smelled like sweat... It was too late, bear with it.
I didn’t send the food upstairs after I paid it, because the Burton Hotel next door can use robots to deliver it. I asked him why he didn’t deliver it. She said that they didn’t have robots because Burton had a robot, so I asked her why she didn’t let the delivery boy deliver it. , she answered because she is a delivery person, the identity question. ... was speechless.
Original TextTranslated by Google
Response from Property: Dear guest, please calm down, I am very sorry that I did not let you have a pleasant experience day! We will also correct your comments as soon as possible. If you have any questions, you should contact the front desk as soon as possible. For the questions you raised, Yinghaus still has something that has not been done properly, and pointed out the problems of Yinghaus. Yinghaus will definitely improve in time. , I need you to give me the opportunity to improve and improve! Looking forward to the little master coming to supervise again!
Anonymous User
Premium Queen Room
Stayed in May 2023
Other
1 review
5.0/5
Outstanding
Posted on Jun 9, 2023
The hotel is very good! The service is very attentive!
Original TextTranslated by Google
Response from Property: Hello, dear guests! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be combined into one sentence, thank you for your support to the hotel.
Qiluwu
Deluxe Room (2 beds)
Stayed in Jan 2023
Business travelers
11 review
1.5/5
Posted on Feb 22, 2023
We booked a deluxe king room, but there were cockroaches in the room. The front desk only sent someone to catch them. We asked to change rooms, but the front desk said we could only change to a standard room, and the price difference would not be refunded. We questioned the front desk about how the hotel kept clean and there were cockroaches. The front desk was very angry and said I was making a fuss. Finally, I said I would complain and they changed me to a deluxe standard room. Obviously, there were rooms of the same level that could be changed, but the front desk deliberately refused to change me. It was really infuriating. If it wasn't for the business trip and it was inconvenient to change hotels, I would definitely not stay in this hotel again.
Original TextTranslated by Google
Response from Property: Dear guest, please calm down, I am very sorry that I did not let you have a pleasant experience day! We will also correct your comments as soon as possible. If you have any questions, you should contact the front desk as soon as possible. For the questions you raised, Yinghaus still has something that has not been done properly, and pointed out the problems of Yinghaus. Yinghaus will definitely improve in time. , I need you to give me the opportunity to improve and improve! Looking forward to the little master coming to supervise again!