Shanshui Trends Hotel (Guangzhou East Railway Station)

Shanshui Trends Hotel (Guangzhou East Railway Station) Reviews

Shanshui Trends Hotel (Guangzhou East Railway Station)

First floor of Guangzhou east railway station building, exit g of East Railway Station, Tianhe District, Guangzhou, Guangdong, 510610, ChinaView Hotel Details
Shanshui Trends Hotel (Guangzhou East Railway Station)
Shanshui Trends Hotel (Guangzhou East Railway Station)Shanshui Trends Hotel (Guangzhou East Railway Station)Shanshui Trends Hotel (Guangzhou East Railway Station)
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Shanshui Trends Hotel (Guangzhou East Railway Station) Guest Reviews

4.2/5
1638 review
Verified reviews
Location4.4
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(1638)
Positive reviews(1535)
Reviews with photos/video(168)
Easy to get around(235)
Close to train station(77)
Classy environment(71)
Friendly front desk staff(57)
Convenient for shopping(47)
Poor air conditioning(31)
Delicious breakfast(17)
Stayed multiple times(12)
Negative reviews(103)
jjjarden
Standard Queen Room
Stayed in Jul 2024
Couples
7 review
4.2/5
Very Good
Posted on Jul 14, 2024
the location is inside railway/metro station, it is not too difficult to find the hotel, many shop, convenience store and restaurants nearby
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Raichu King
Suite
Stayed in May 2024
Family
6 review
3.7/5
Posted on Aug 12, 2024
Hotel is near to train station and very convience for those who wants to catch an early train. there are alot of eatery around the hotel We have free breakfast at Zhen gong fu.
Response from Property: Dear guest: Hello! We are very sad to see your comments. We were not able to give you a satisfactory stay experience. This is our biggest regret. Please point out the areas where the hotel is not doing well. We will make improvements in time. Finally, we look forward to your next visit.
Lynn2006
Standard Twin Room
Stayed in Jun 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jun 10, 2024
It’s very convenient. It’s inside the train station. Accessible to shops. ☺️
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Budget 2-bed Room
Stayed in Apr 2024
Solo travelers
4 review
2.7/5
Posted on Apr 7, 2024
The room is smelly and furniture is old and torn. There was an insect that ****** blood flying around the room.
Response from Property: Thank you very much for your evaluation of our hotel. We attach great importance to the evaluation of every customer. We sincerely apologize for any problems or inconveniences you encountered during your stay. We have always been committed to providing excellent service and a comfortable accommodation experience, but our service does not seem to meet your expectations. We will listen carefully to your opinions and take measures to improve them. Thank you for your suggestions and criticisms. We will actively think about and make corrections. We will further improve the service quality of our employees and strengthen room hygiene management to ensure that you will receive better service and a better accommodation experience in your future stay. Thank you again for your evaluation, we look forward to welcoming you again in the near future
Guest User
Standard Twin Room
Stayed in Apr 2024
Business travelers
8 review
3.5/5
Posted on Apr 19, 2024
Good location. Just inside the train station.l, But hotel conditions not very good and old.
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and providing us with valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!) We are working hard and look forward to your witness! I wish you all the best!
Meow3
Standard Queen Room
Stayed in Mar 2024
Solo travelers
13 review
4.2/5
Very Good
Posted on Mar 22, 2024
Very convenient location. Room is clean, staff are friendly. Breakfast provided by the two restaurants on each side of the hotel, options are noodles and steamed buns.
Response from Property: Dear guests: Hello, Shanshui Fashion Hotel East Railway Station Branch is located at the train station, in the prosperous area of ​​Dongfang Baotai Business District. Exit G of the East Railway Station subway is close at hand. It is only a few minutes drive from Zhengjia Plaza and Teemall. , such a location provides great convenience for guests to eat, stay, travel and purchase, and the hotel's enthusiastic staff will escort you during your trip. We are really touched to see your satisfaction and affirmation, and we will Keep up the good work and always be ready for your return.
Clint Wensley
Standard Queen Room
Stayed in Mar 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Mar 17, 2024
I have been using this hotel now since 2012. Perfect location, easy into city center, lots of food choices and is right in GZ East railway. Now as a VIP, i get to stay a fee hours after checkout time
Response from Property: Dear guests: Hello, Shanshui Fashion Hotel East Railway Station Branch is located at the train station, in the prosperous area of ​​Dongfang Baotai Business District. Exit G of the East Railway Station subway is close at hand. It is only a few minutes drive from Zhengjia Plaza and Teemall. , such a location provides great convenience for guests to eat, stay, travel and purchase, and the hotel's enthusiastic staff will escort you during your trip. We are really touched to see your satisfaction and affirmation, and we will Keep up the good work and always be ready for your return.
Conrad H.
Standard Queen Room
Stayed in Apr 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on Apr 27, 2024
This is my go-to hotel in Guangzhou. Easy check-in and spacious rooms.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to your visit again.
Guest User
Budget Queen Room
Stayed in Sep 2024
Booked for others
5 review
3.7/5
Posted on Sep 23, 2024
Location is very close to the railway station which is very convenient for early travelers
Guest User
Budget 2-bed Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Very good location (right inside the station) and super clean.
Response from Property: Dear guest, hello, thank you very much for your evaluation of our hotel, and thank you very much for your praise of our hotel. Your satisfaction is the driving force for our progress. We hope you can continue to support us. I wish you a happy life, thank you!
Gaudirenanda
Budget Queen Room
Stayed in Jan 2024
Solo travelers
97 review
4.0/5
Very Good
Posted on Jan 30, 2024
There was a translation miscommunication during check-in but it was sorted out. The rest is fine
Response from Property: Dear guests, welcome to stay at Shanshui Hotel! Thank you for taking the time to leave your feedback here. The hotel is deeply sorry for this incident. All employees apologize to you and will investigate. If it is true, we will take serious action. At the same time, the hotel will strengthen training to prevent similar incidents from happening and provide better service to all guests. We look forward to your next visit.
LynnMaeyoga
Budget Queen Room
Stayed in Dec 2023
Solo travelers
58 review
3.7/5
Posted on Dec 29, 2023
The staff shouldn’t call the guest at2 am in the morning to discuss payment issues. It can be addressed in the morning. Staff helped with luggage transfers to mtr next morning Easy to see city view at hotel
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience in the comments. We are very sorry to disturb you at 2am. Our employees will reflect and improve as soon as possible to ensure that similar situations do not happen again. Meanwhile, we are pleased to learn that you are very satisfied with our luggage transfer service and urban landscape. We will continue to strive to provide better services and facilities, and look forward to your next visit. Thank you!
FENDY CAHYADI
Budget Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Good location,room clean and...near railway station....many food here....
Anonymous User
Budget Queen Room
Stayed in Jun 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Aug 19, 2024
Very convenient for railway station, local foods, mall and metro station.Definitely will be back
MissCGoesPlaces
Standard Queen Room
Stayed in Jun 2024
Solo travelers
28 review
3.7/5
Posted on Jun 30, 2024
It was fine for the intended short term stay before a flight. I would not stay for a lobger period.