My Hatton Apartment (Guangzhou R&F Dongshan Xintiandi) Reviews

Location is really good. Easy to take a taxi, rent a bike or take the metro.  Room was standard. Not so very clean and porely maintained (broken closet, tiles missing in bathroom, walls with wet spots,… .  Housekeeping in service and quality were at bare minimum. The cleaning lady woke us multiple times by banging (!) on the door. Even though we said ‘occupied’ or ‘not disturb’ they just enter the room while we were still in the bed or under the shower.   In general price is OK.

Nice hotel

The hotel was a great experience! From the moment I stepped into the hotel, I was welcomed by the warm atmosphere and enthusiastic staff. The room was spacious and bright, and the furniture was elegant and comfortable, which made people feel the warmth of home. The bedding and toiletries were high-quality products, which made me feel caring. The hotel is also very conveniently located, close to the city center and the business district, which is very convenient for shopping or visiting surrounding attractions. In addition, the hotel also provides a rich buffet breakfast with a variety of delicious food, which makes people remember it. In terms of service, the hotel staff is friendly and enthusiastic, and always maintains a smile. They will also take the initiative to ask about our needs and provide us with professional advice. Here, we feel the warmth and meticulous care of home. Overall, I was deeply impressed by this hotel, both the hardware facilities and the service quality are first-class. I will highly recommend it to my friends and family.

When we checked out, we found that the bed sheets, quilt covers and pillowcases had large stains that were traced to a long time. We found that there was no effective solution to the problem. We kept emphasizing that the service was fine and questioned why we didn't check it before check-in! We kept arguing about the problem and couldn't calm us down, which made us more and more excited. We even suspected that the customer was messing around in person! Wow! Very rude! Extremely unprofessional! Very arrogant! I've learned my lesson.

The front desk clerk had a very bad attitude. A room for four people required multiple room cards. He just threw the card heavily on the card machine. The attitude was very bad. The wash basin in the room had no water and was old.

The hygiene issue needs more attention. There are cockroaches crawling on the bed. Everything else is fine.

The front desk service of this apartment is thoughtful, the rooms are clean and tidy, and the space is large, which is much better than ordinary hotels. This apartment is very cost-effective in the urban area of ​​Guangzhou. I will stay here again if I have the chance next time.

The environment is very good, the living is very comfortable, and the air here is not bad! I hope to continue to maintain this environment. 🌿

The location is excellent. There are several such apartment hotels here. There are many snack bars downstairs and the subway station is not far away. In other words, the price-performance ratio is acceptable. It would be better if the hygiene was more meticulous.

Well, I stay here all the time on business trips. It’s in the city center and it’s convenient to go everywhere.

I really want to give it a high score. The service is really great, warm and attentive. This apartment is very cost-effective. The room is of moderate size, and it has all the facilities and equipment, which are quite complete and meet the necessities of business travelers. The room is decorated like home, clean, tidy and comfortable. There is a balcony where you can dry clothes, which I like very much. The subway station is within a 10-minute walk, not far or near, and you can eat all the way. The cleaning lady is also of high quality. Overall, it was a very good apartment stay experience.

Before booking, I asked the staff and they said that it was renovated in 22 years. It is indeed relatively new, with a good environment and complete facilities. There are home appliances such as refrigerators, induction cookers, microwave ovens, kettles, washing machines, etc. I was surprised that there are balconies and clothes drying racks. The overall look is high-end, atmospheric and comfortable, with a business style. The room is quite comfortable, the bed is very soft, the hygiene is clean and tidy, there is a full-length mirror, and the bathroom has a makeup mirror. The location is very good, located on the edge of Zhujiang New Town in the city, not far from the city center, and it is quite quiet in the bustling city. I asked the staff, and the places to play nearby are very convenient to go to Guangzhou Tower, Zhujiang New Town, Zhengjia Plaza, Taikoo Hui, Dongshankou, Nongjiang Institute, Martyrs Cemetery and other attractions. Except for the lack of a large shopping mall downstairs, everything else is convenient. It is worth recommending, why? It is a great deal. The service is very good, and any problems are solved immediately.

Very good. Clean and spacious. Bright.

The service is very good. If there is a problem, it will be responded and solved immediately. The room is clean, tidy and comfortable, the environment is good, the elevator requires a card, and the security is good. There are quite a lot of snacks around.