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Fantastic experience at the Hotel Sherman for my daughter's first trip to NYC. This boutique hotel reminds me of a quaint European boutique hotel or B&B. Our room was very cute, clean and quiet. It's right on Restaurant Row so there are a variety of delicious options just steps away. We recommend choosing take out and enjoying your dinner on the cozy roof top terrace which has a beautiful view above the roar of street level. The staff was friendly, gracious and helpful. We appreciated their willingness to store our luggage before and after check in/check out. The continental breakfast had a good array of options. The croissants in particular melted in your mouth. My daughter is gluten free but had plenty of options with hard boiled eggs, yogurt and fruit. We did pick up some gluten free bread nearby. The rooms also have a mini fridge, coffee maker and microwave which are nice amenities to have. Just steps away from Times Square, the Theater District, the Port Authority and so many midtown sites, I would highly recommend this gem. The only critique I would have is the carpet in the elevator and hallways are a bit worn, but the charm of the rooms and gracious hospitality more than makes up.

I was in NY to visit my daughter at her college. I was pleased to find a hotel room close enough to avoid wasting time in commute. I arrived to check in about 4:30pm and was immediately met with a front desk worker who was irritated, flustered and behaving unprofessionally. Apparently there were issues with the washer/ dryer that caused it to take longer than usual to to clean and prepare rooms. I had to sit in the small lobby to wait for my room to be ready. Eventually I had to go into the room while she finished cleaning around me. Didn't get into the room until after 6pm. However, the young lady cleaning the room was friendly and it was clear she was trying to make the best of a bad situation. The worst part of my stay was yesterday to come. That night the air conditioner broke and blew either no air or hot air. I emailed the manager repeatedly and then she just stopped responding. It was so miserably hot in that room, that I barely slept! I spoke to the front desk at check out, she empathized and even said that this problem had been happening before. Why would you rent the room if you knew the AC wasn't working? Never heard anything back from management. Towels and washcloths were horrible. Felt like a rag to use for cleaning. I was happy to find this place but their poor customer service turned me off! I would find somewhere else to stay!