To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(313)
Positive reviews(294)
Reviews with photos/video(55)
Easy to get around(49)
Convenient location(49)
Great value for money(31)
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Close to train station(23)
Poor air conditioning(7)
Delicious breakfast(5)
Negative reviews(19)
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
1 review
2.0/5
Posted on Aug 6, 2024
The elevator is broken. There are two big boxes on the sixth floor with a child. They only asked me to help lift them up and lift them down by myself in the morning. The sound insulation is not good and it is very noisy at night when sleeping on the road.
Original TextTranslated by Google
Response from Property: [The hotel is just a few minutes walk to Guilin Station] [Business laundry room, free self-service laundry, two washing and two drying are convenient] [There are leisure booths and business office areas in the lobby] The elevator is running normally. Thank you for choosing our hotel and giving us feedback , we are deeply sorry for the inconvenience caused to you by the elevator failure, because the elevator accessories are shipped from the manufacturer, and the manufacturer arranges for the master to come over for debugging, especially for the inconvenience you experienced with your children and luggage. We attach great importance to the sound insulation issue and Solutions will be explored to improve the quality of living. Your opinion is very important to us. We will take immediate measures to improve our services and facilities. We look forward to seeing you feel our progress when you come again.
Guest User
Guestroom (2 Beds)
Stayed in Jan 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Facilities: Complete, hot water is available immediately.
Hygiene: The bathroom is very functional and standard. Cleaning in a timely manner.
Environment: The surrounding environment is good, the transportation is convenient, and it is close to the residential area, which is very convenient.
Service: The front desk staff was very nice and helped us book a discounted breakfast and arrange a 2-hour delayed check-out. Very caring and perfect service.
The overall feeling is good, five-star praise!
Original TextTranslated by Google
6/8
Response from Property: [Hotel renovated] [The hotel is just a few minutes walk to Guilin Station] [Business laundry room, free self-service laundry, two washing and two drying are convenient] [There are leisure booths and business office areas in the lobby] I am very happy to provide you with satisfactory services Check-in experience, your recognition is our motivation. Thank you for your affirmation of our front desk service, environmental sanitation, transportation convenience and surrounding food, especially your praise of Guilin rice noodles. We will continue to work hard and look forward to your visit again!
Guest User
Guestroom (2 Beds)
Stayed in Aug 2023
Other
2 review
2.2/5
Posted on Aug 29, 2023
The table in the room hit my feet. I reported it to the front desk but there was no reply until the next day. I would like to ask the merchant and the platform how to deal with it.
Original TextTranslated by Google
Response from Property: Dear guest, Hello, we are very sorry that this stay did not bring you a satisfactory stay experience and that we did not take care of you in all aspects. We deeply regret it and hope that you can stay at our hotel again and witness our progress. Wish you the best. Enjoy your life!
Guest User
Guestroom (2 Beds)
Stayed in Feb 2024
Other
7 review
1.0/5
Posted on Feb 19, 2024
The management is not standardized, and the overnight parking fee is inconsistent with the official one. The official fee is 20 yuan, but the actual offline fee is 30 yuan. I don’t know who secretly hid the extra 10 yuan. 😁
Original TextTranslated by Google
Response from Property: [The hotel is just a few minutes' walk from Guilin Station] [Business laundry room, free self-service laundry, two washes and two dryers are convenient] [There are leisure booths and business office areas in the lobby] Dear guests, I'm sorry that I was unable to check in this time. It can bring you a very satisfactory stay experience. The parking lot is located next to the hotel. During the Chinese New Year, the charge is 30 yuan per night. If you call the front desk, the hotel will tell you the truth. I hope you will come here next time. Check into our hotel, give us a chance to apologize, and wish you a happy life!
Guest User
Guestroom (2 Beds)
Stayed in Feb 2024
Travel with friends
3 review
2.2/5
Posted on Feb 16, 2024
The hotel is in a good location, but the windows are not tight and air leaks!
Original TextTranslated by Google
Response from Property: [The hotel is just a few minutes' walk from Guilin Station] [Business laundry room, free self-service laundry, two washing and two drying are convenient] [There are leisure booths and business office areas in the lobby] Hello! I'm very sorry that I didn't give you a perfect stay. If you have any questions during your stay, please dial 9 to contact the front desk. We will be happy to serve you! We hope you will stay here next time and witness our progress!
Guest User
Business Double Room
Stayed in Oct 2023
Travel with friends
1 review
1.7/5
Posted on Oct 3, 2023
The room is old and small, the facilities are also very old, and there are cockroaches in the toilet. The staying experience is very poor.
Original TextTranslated by Google
Response from Property: Dear guest, Hello, we are very sorry that this stay did not bring you a satisfactory stay experience and that we did not take care of you in all aspects. We deeply regret it and hope that you can stay at our hotel again and witness our progress. Wish you the best. Enjoy your life!
Anonymous User
Business Double Room
Stayed in Sep 2023
Couples
1 review
1.0/5
Posted on Oct 1, 2023
There are cockroaches in the room
There is a big hole in the quilt cover
The toothbrush cup is a disposable cup with a plastic bag on it, which is quite inconvenient.
The service is average. I asked room service to deliver paper on my mobile phone, but it didn't arrive for an hour or two and I had to make a phone call.
And there is no paper in the room, only roll paper
The room is near the roadside and the noise is loud
Original TextTranslated by Google
Response from Property: Dear guest, Hello, we are very sorry that this stay did not bring you a satisfactory stay experience and that we did not take care of you in all aspects. We deeply regret it and hope that you can stay at our hotel again and witness our progress. Wish you the best. Enjoy your life!