To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
Filter by:
Sort by:
All reviews(2999)
Positive reviews(2968)
Reviews with photos/video(1968)
Friendly front desk staff(522)
Convenient for shopping(461)
Located downtown(367)
Large rooms(364)
Easy to get around(360)
Many amenities(232)
Well designed(87)
Negative reviews(31)
Guest User
Family Triple Room
Stayed in ديسمبر 2024
Family
1 review
5.0/5
Outstanding
Posted on 12 ديسمبر 2024
Really friendly and helpful staff! Never declined any of our requests and always helped us out, even though we are a larger group. Also, any amount of drinking water provided on request, even upon checkout!
Tour desk in hotel managed to help us get unscammed from a bad tour purchase and booked us a fantastic tour for a much better price than the online prices (even here on Trip) or the multiple local touts and tour offices.
Location is also excellent, in a vibrant pedestrian center with lots of food and shops open till 10 to 11pm every night. Some of the sellers speak basic English as they're used to tourists. Only issue is that the nearest road is about 50m walking distance but that's not a long walk unless you're heavily laden.
Room was really nice and clean, no unpleasant smells and the water pressure was warm and pleasantly hot.
All in all just about our favourite hotel during this China trip (and much better than many we've been to before)
Disclaimer on photos: Didn't manage to take pictures of the room before the kids messed up the bedding, but the hotel provided some stock photos, which do look exactly like how the room was on arrival.
Response from Property: [Business Travel] [Free Parking] We are glad to receive your affirmation. Our hotel is close to the Central Square and Cultural Palace Food Street, providing you with convenient travel and rich dining options. You can walk to many famous attractions, allowing you to easily travel around Guilin. Whether it is a family trip or a business trip, you can find a satisfactory choice. Looking forward to your stay again and wish you a pleasant journey.
Yong Wei Long
Superior Double Room
Stayed in نوفمبر 2024
Couples
18 review
5.0/5
Outstanding
Posted on 11 نوفمبر 2024
Stayed at 正阳璞云酒店 for 5 nights to tour Guilin & Yangshuo. Had a great stay, as the hotel is conveniently located at 步行街. It is also easily walkable to nearby attractions like 逍遥楼 and 七星景区. There's also free coffee at the lobby.
Response from Property: 尊敬的賓客,遇見即是緣分,感謝您對我們的支持!高品質的完美服務一直是我們不斷追求的目標,不懈努力的方向,希望每一位賓客會因我們的一句問候而感到温馨,會因我們的一個笑容而倍感温暖,希望我們的服務能和桂林的山水同美。讓您滿意就是我們的心願,祝您生活愉快,期待您的下次光臨!
Andrius Gailiavichius
Executive Double Room
Stayed in أكتوبر 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on 28 أكتوبر 2024
Great hotel in the very center of Guilin!
The staff is very friendly and helpful, and doing its best to accomodate every request.
The breakfast is good too.
I would like to use this opportunity to express my gratitude for Jenny the travel consultant, which has made my stay in super smooth, with private car and attractions booking, sightseeing and dining recommendations!
Response from Property: Our hotel is located in the most central location of Guilin city, it is convenient to go out anywhere, surrounded by Guilin characteristic food and famous tourist attractions. Our hotel is designed by the most famous designer in Guilin city, and the construction process and materials used are strictly in accordance with the requirements of home decoration. Thank you for your approval. All the efforts and efforts are worth it, looking forward to your next visit!
Martinacamila
Superior Double Room
Stayed in ديسمبر 2024
Couples
9 review
5.0/5
Outstanding
Posted on 16 ديسمبر 2024
Very good location and breakfast!! Very near pagodas by walk
Response from Property: 【出門就是美食街】【交通便利】感謝您的分享。我們酒店位於桂林市中心繁華地段,周邊景點和美食街琳琅滿目。房間隔音效果好,確保您的休息質量。同時,酒店配備健身房、自助洗衣房等設施,滿足您的多種需求。多樣房型供您選擇,無論是旅遊還是出差,都能找到滿意的住所。期待您的再次光臨。
toriness
Superior Double Room
Stayed in أكتوبر 2024
Travel with friends
73 review
5.0/5
Outstanding
Posted on 18 أكتوبر 2024
Great hotel in a great location. Super easy walk to the central tourist sites. Staff are friendly and helpful. Rooms are spacious and clean. Lovely shower and very comfortable bed. Good TV options including English movies for the foreigners :)
Response from Property: Dear guest: Hello: I am very happy to have left a deep impression on you. Through your meticulous description, I can feel the happiness brought to you by this trip. I also hope that this beautiful city can leave you with a good memory. I look forward to your next visit and wish you all the best.
BBT2024
Superior Double Room
Stayed in أغسطس 2024
Family
6 review
1.2/5
Posted on 11 أغسطس 2024
Properly the worth hotel I ever stayed.
Very hard to locate, we struggle while driving, and reception girl is not helpful at all, guided us to a one way street and we now have points on the driving licence and have paid penalty.
Room is very much outdated. Expensive for what is it. £110 for two rooms one night. Wall is mouldy and stained. Smells bad, someone is dragging their feet upstairs and some shouting in the hallway, had a horrible night. I cancelled the remaining two days in the morning and checked in else where with similar price but much better amenities.
Response from Property: Dear guest officer, thank you for choosing to stay in Guilin Puyun Hotel. Hotel adjacent to Guilin city center Sun and moon Twin Towers scenic spot, walking to Xiangbi Mountain scenic area, Lijiang River, Guilin food Street are super close; I am very sorry for not being able to give the guests a perfect stay experience, Xiao Yun deeply regrets. Feedback on your stay. Puyun attaches great importance to the staff on duty for severe education criticism and heavy punishment, during your stay, if there are other factors to disturb you, you can tell us, we can communicate with each other. Puyun growth Thank you for your support and companionship. The comfortable stay experience of guest officials comes from the sincere service of Pu Yun, and from the management concept of constant introspection, continuous transcendence, continuous improvement and excellence of Pu Yun team. Service is our fundamental, your needs are the first thing for us, I hope you can get the most satisfactory stay next time you come to stay. May the things that the guest officials meet in the future be as you wish, and the people you meet will be happy to you!
shuahnee
Superior Double Room
Stayed in يوليو 2024
Family
19 review
5.0/5
Outstanding
Posted on 11 يوليو 2024
Excellent location and hotel is new and clean. bustling food stalls just right in front of hotel main entrance . I have decided to retur. After a night away in Yangshuo
Response from Property: 尊敬的賓客: 您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱, 致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Four-person Family Room
Stayed in يونيو 2024
Family
1 review
5.0/5
Outstanding
Posted on 19 يونيو 2024
The hotel is at a very convenient location, near shopping and food locations, with friendly and helpful desk clerks. The rooms are very clean and spacious and room service does a good job.
Response from Property: 尊敬的貴賓,您好!非常感謝您對酒店服務的高度讚揚,並把您的入住感受分享給大家,也給未入住酒店的朋友很好的參考,酒店地處市中心繁華地段,濃縮了桂林的城市文化和本土美食精華,日月雙塔,逍遙樓,好吃街,中心廣場等著名景點與商業繁華,集美食,美景,購物於一體。小雲們希望能在桂林與您再次邂逅,共賞桂林山水美景..
Chow Mei
Superior Room (2 Beds)
Stayed in ديسمبر 2024
Other
5 review
4.5/5
Great
Posted on 11 ديسمبر 2024
Location of the hotel was perfect as it’s right in the middle of Zhen Yang Bu Xing Jie that is full of eateries and street food. Service by the hotel staff was excellent too. Room was clean and as shown in the photos. The only problem we encountered was other guests talking outside our door in the middle of the night. We could hear other guests moving about next door and upstairs too. Other than that, everything else was 10/10. Do check the location of the hotel branch that you are going to books as there are 3 branches all near to each other in the same area. They are all under Wing Hotel in English but they have different names in Chinese.
Response from Property: [City Center Commercial Street] [Convenient Shopping] Thank you for your review. Our hotel is strategically located next to the Cultural Palace Food Street, allowing you to enjoy delicious food during your trip. The room's soundproof glass design provides you with a quiet resting environment. Facilities such as a gym and children's playground allow you to have fun during your trip. Various room types meet your different needs. We look forward to your next stay.
Daniela Pagliuca
Superior Double Room
Stayed in مايو 2024
Couples
9 review
5.0/5
Outstanding
Posted on 10 يوليو 2024
The hotel is right in the city centre and it's close to plenty of shops, restaurants and street food markets. It's also near the Sun and Moon Pagodas.
The room was large comfortable and with all toiletries and free drinks and snacks. They also have laundry facilities free to use. The staff is really nice and helpful.
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Zhengyang Puyun. We look forward to your visit again to review our progress and wish you a happy day! !
Quek Keng Khee
Joyful Childhood Holiday Family Room
Stayed in مارس 2024
Family
6 review
5.0/5
Outstanding
Posted on 5 أبريل 2024
Guilin Wing Hotel is centrally located at Guilin City. The hotel is surrounded by food stall and shop selling clothes.
Opposite the hotel, a food court, Guilin Good Food 桂林好吃街 and few step away, Guilin Zhengyang Pedestrian Street 正阳步行街.
Hotel is within walking distance to Elephant Trunk Mountain, Jingjiang Palace, Two Rivers and Four Lakes.
A travel agency counter for booking of tour in the hotel lobby whereby you can book day tour and cruise.
WeChat the Hotel 2 week before we arrive to find out the option of day tour.
The lady 小韦, contact us to discuss the activities we want to go. She was very positive and not pushy. She advice and provide option for us to choose.
She was very helpful and help us book Guilin Two-Rivers-Four-Lakes Cruise 两江四湖, Guilin Longji Terraced Scenic Area 龙脊梯田金坑大寨, Rafting Down Li River in Guilin (桂林漓江漂流) with cheaper price.
We book a Family Triple Room, consist of 1 Queen bed and 1 Single bed.
Hotel provide free use of washing machine, dryer and also a gym room.
Buffet breakfast was good with reasonable price of Rmb$30 per person.
Housekeeping was good and not sure what they spray at the corridor because of the good smell.
At the lobby, the Hotel provide free Chinese tea and luo han guo for guests to drink every day.
Basically, I find the staff, from the Front desk staff to the breakfast staff all has a very good service attitude, friendly and helpful.
I am fully satisfied with my stay in the hotel.
6/19
Response from Property: Dear guest, hello! Thank you very much for your high praise of the hotel service, and share your feelings of stay with everyone, but also for friends who have not stayed in the hotel is a good reference, the hotel is located in the downtown bustling area, concentrated the essence of Guilin city culture and local cuisine, the Sun and Moon Twin Towers, 逍遥楼, Good food Street, Central Square and other famous scenic spots and commercial prosperity, food, beauty, shopping in one. Xiaoyun hope to meet you again in Guilin and enjoy the beautiful scenery of Guilin...
Guest User
Family Triple Room
Stayed in نوفمبر 2024
Other
1 review
4.5/5
Great
Posted on 11 نوفمبر 2024
Group Tour very good location only problem is bus van IT go in We need to take our lagguge Walk Whiteland di Stance to bus
Response from Property: 尊敬的貴賓,您好!非常感謝您對酒店服務的讚揚,並把您的入住感受分享給大家,也給未入住酒店的朋友很好的參考,酒店地處市中心繁華地段,濃縮了桂林的城市文化和本土美食精華,日月雙塔,逍遙樓,好吃街,中心廣場等著名景點與商業繁華,集美食,美景,購物於一體。小雲們希望能在桂林與您再次邂逅,共賞桂林山水美景..
Chan
Deluxe Triple Suite
Stayed in مايو 2024
Family
4 review
5.0/5
Outstanding
Posted on 14 مايو 2024
Fantastic location, with hawker centers and clothing stores all at our doorstep. Not only that, the tourist attractions, such as the elephant trunk hill, were only a stone’s throw away.
The hotel staff were very friendly as well, helping me and my family out whenever we needed clarifications or directions. The breakfast was excellent too, with the local experience of eating 桂林米粉 and 汤圆. Thank you for the wonderful stay!
Response from Property: Dear guest, thank you for your praise! Superior geographical location undoubtedly brings great convenience to many traveling tourists, Guilin city center, the hotel can walk ten minutes to two rivers and four lakes, Xiangshan Park, Dongxixiang Lane, Jingjiang Palace. Your evaluation makes us feel like spring breeze, your recognition makes us very happy, we will be more careful, with your recognition, to do better service.
Guest User
Family Triple Room
Stayed in أكتوبر 2024
Family
1 review
4.2/5
Very Good
Posted on 18 ديسمبر 2024
Taking e-hailing to this place but the car not able to drop passengers right before the entrance of hotel. The hotel located in a pedestrian street. However, there are many shops and restaurants around. Very convenient. The receptionists are very helpful. Cleanliness is acceptable as I understand that we are not in a 5-star hotel.
Response from Property: 【城中心商業街】【逛街便利】感謝您的評價。我們酒店地理位置優越,緊鄰文化宮美食街,讓您在旅途中盡享美食。房間隔音玻璃設計,為您提供安靜的休息環境。健身房、小童樂園等設施讓您在旅途中也能享受樂趣。多樣房型滿足您的不同需求,期待您的下次入住。
Chin Ee Tan
Superior Room (2 Beds)
Stayed in أكتوبر 2024
Couples
2 review
5.0/5
Outstanding
Posted on 28 نوفمبر 2024
Love this hotel location, the room size. Also has a very friendly and helpful travel guide who help us book of next few days itenary during our stays in Guilin. Highly recommended.
Response from Property: 【出門就是美食街】【交通便利】感謝您的分享。我們酒店位於桂林市中心繁華地段,周邊景點和美食街琳琅滿目。房間隔音效果好,確保您的休息質量。同時,酒店配備健身房、自助洗衣房等設施,滿足您的多種需求。多樣房型供您選擇,無論是旅遊還是出差,都能找到滿意的住所。期待您的再次光臨。