Steigenberger Guilin

Steigenberger Guilin Reviews

Steigenberger Guilin

No. 398, Dayan Road, Yanshan District, Guilin, Guangxi, ChinaView Hotel Details
Steigenberger Guilin
Steigenberger GuilinSteigenberger GuilinSteigenberger Guilin
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Steigenberger Guilin Guest Reviews

4.6/5
Very Good
1536 review
Verified reviews
Location4.7
Amenities4.7
Service4.5
Cleanliness4.7
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All reviews(1536)
Positive reviews(1480)
Reviews with photos/video(766)
Close to amusement park(139)
Friendly front desk staff(121)
Delicious breakfast(118)
Secluded lake view(97)
Perfect for kids(56)
Has facilities for children(15)
Negative reviews(56)
Jain Jil
Deluxe Garden-view King Room
Stayed in Jul 2024
Couples
9 review
5.0/5
Outstanding
Posted on Sep 2, 2024
My partner and I recently stayed at Steigenberger Guilin, and it was a delightful experience. The hotel offers a luxurious ambiance with beautifully appointed rooms and stunning views of the surrounding landscapes. The service was impeccable, and the on-site dining options were top-notch. Its location is perfect for exploring Guilin’s scenic spots. Overall, a fantastic choice for a romantic getaway.
Mihaela
Deluxe Lake-view Queen Room
Stayed in May 2023
Family
10 review
4.7/5
Amazing
Posted on May 7, 2023
This was by far one of the most gorgeous resorts I’ve ever stayed in. Every single design detail is well-thought of, with customer satisfaction in mind. The view is gorgeous, the walking/jogging trails are flawless, we were speechless. Everything very new and very clean. Staff is polite and always smiling. Truly 5 star. The only downside is that it is 1-2 hr away from attractions & train stations.
Response from Property: Dear guest, Thank you for choosing Sunac Steigenberger Guilin. I am very glad to see that you have a perfect experience in your stay. Your recognition is our greatest motivation to continue to maintain quality service. Looking forward to your visit again!
Guest User
Deluxe Lake-view Queen Room
Stayed in Sep 2022
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 22, 2022
a fantastic hotel All the staff are kind, the room is clean, and the surrounding environment is so beautiful. If I visit Guilin again, I would like to visit this hotel again. Thank you.
Response from Property: Dear value guest, thank you for staying with us, we are pleasure to hear the positive comments from your side, at the same time, we are so proud of your encouragement and recognition, we will share your comments to every single staff in our hotel and also keep moving to try our best to improve our service quality. Thank you once again and have a good day.
Wilson Chun Hei
Deluxe Mountain-view Twin Room
Stayed in Aug 2022
Family
6 review
5.0/5
Outstanding
Posted on Aug 29, 2022
Breathtaking place to stay in majestic surroundings. We came during a quieter period but it meant we had the whole place to ourselves. Great breakfast selection. Would consider coming back again when we’re next in Guilin or better yet when temperatures cool down. Jacky (the manager) was really friendly and went out of his way to help us.
Response from Property: Dear value guest, thank you for staying with us, we are pleasure to hear the positive comments from your side, at the same time, we are so proud of your encouragement and recognition, we will share your comments to every single staff in our hotel and also keep moving to try our best to improve our service quality. Thank you once again and have a good day.
KidFromFarWay
Deluxe Lake-view Twin Room
Stayed in Jul 2022
Family
10 review
4.2/5
Very Good
Posted on Jul 12, 2022
Very nice people and very good condition and commodity, but the location is bit far from the attraction area.
Response from Property: Dear guests~Hello! Thank you for staying at Guilin Sunac Shibaige Hotel. The hotel makes full use of the natural wetland scenery. The overall design concept comes from the beautiful Guilin landscape. The hotel group adopts the new Dong and Yao ethnic architectural design elements to provide guests with a landscape-like experience. The high-end enjoyment of listening to the chirping of autumn insects. Guilin Sunac Steigenberger Hotel is located in the international tourist resort, only half an hour's drive from Yangshuo and Guilin. It allows you to live between the city and the mountains and rivers. Guilin Sunac Steberge Hotel sincerely looks forward to your visit again~
Guest User
Deluxe Mountain-view Twin Room
Stayed in Dec 2022
Travel with friends
1 review
3.0/5
Posted on Jan 8, 2023
hotel was upgraded to Song hotel (6 star). Location is average, because nothing is around. Rooms were awesome but not room cleaning due to covid. Also, no new towels, coffee etc. on a Daily Basis. At new years eve we came back home at 1am and there was nobody at reception desk anymore and we had to walk 1,5 Kilometer to our room. Breakfast room was really cold and we had to wear a winter jacked.
Response from Property: Dear guest, sorry to see several negative opinions from you. Firstly please allow me to offer my sincerely apology to you. It’s such a pity that you didn’t spend a great time in our hotel during the New Year’s Day period. We’ve already announced your experience to our management group, and we will persist in the promotion of our service standard. Hope to meet you in your next trip! Best wish to you and your family!
Anonymous User
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 19, 2024
I was very nervous before coming here, and I read various reviews saying that there were various problems. After coming here, I found that my worries were unnecessary, and everything was very good. Guilin in August without rain is indeed very hot. The free theme park ticket is also very good. Don't focus on the shortcomings. After all, this price is really cost-effective. There is no problem playing in the theme park for two days, but the weather is too hot, which affects the desire to play. The food is also not bad. Anyway, I can accept it and think it is worth a second visit. In short, don't ask too much for this price, and you will experience a very lively and interesting August holiday.
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6/11
Guest User
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The Yangshuo trip ended early, and I had an extra day, so I decided to come here to experience it. Maybe because it was the weekend, there were many people staying in the hotel, so I upgraded the room type for free when I checked in. The room package I booked included tickets to three amusement parks, free riding, boating and other projects. The three parks are definitely not comparable to professional amusement parks, but for children, they are enough to play. It is worth noting that most of the projects in the tribal park require children over 1.4 meters to play. In addition to the non-powered park, children can basically play with very gentle equipment such as the Ferris wheel and the carousel. The hotel environment is very good, and it is very suitable to bring children to play in the hotel.
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6/9
Xiayutianshuijuejue
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
8 review
4.8/5
Amazing
Posted on Aug 27, 2024
I came here to comment. This time I chose Shiboge as a parent-child hotel for summer vacation travel. It is really invincible! The hotel facilities are no different from the pictures. The whole resort has a beautiful environment, mountains, water, lakes and forests, like a large scenic spot. We stayed for three days and still felt unsatisfied. The best thing is that you can fish. There are countless small fish in the lake, and the species are rich. For northern fishermen, it is an absolute resource. My little girl Kuku caught a fish and took off happily. Except for going to the park and eating and sleeping, we fished every day. It was really a vacation~ We also saw rainbows and sunsets after the rain. They were all taken in the hotel. Isn’t happiness concrete... All the staff are very nice. The uncle at the water pier is very kind. The water activities are very fun. I played bicycles twice and kayaking once. There are no shortcomings except sun exposure. If you don't want to go to a crowded scenic spot, and just want to take your children on a vacation without wasting time, this place is really recommended. Although the three parks included are not big, they are very exquisite and there are not many people. It is enough to take your children out for a walk. The children are happy and the adults are not tired. This is the meaning of vacation. There is also a small suggestion. The chef of the BBQ self-service barbecue is simply too busy, causing everyone to queue up to get meat. I ate for two days and didn't eat a few skewers of meat in total. I still recommend that you travel during off-peak hours, and the experience will be better!
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Guest User
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 27, 2024
The location of this hotel is very good, just a stone's throw away from the theme park, which is very convenient for visiting. However, the shuttle bus provided by the hotel is relatively sparse, so it will be more free and flexible if you take a taxi yourself. The afternoon tea and breakfast options provided by the hotel may not be too many, but the quality is acceptable and the taste is good. It is worth mentioning that the facilities in the hotel room are very excellent, not only equipped with a comfortable bathtub, but also a separate shower room. In addition, the location of this hotel also has another big advantage - it is located on the lakeside, and you can enjoy beautiful lake views from the room. Whether it is morning or evening, it can bring different viewing experiences. But there's also something troubling about this environment. Even if the air conditioner is turned on, there will be some damp feeling in the room. If you need to wash your clothes, it's almost impossible to dry them in one night However, the problem of the number of hotel staff is quite regrettable. Although their service attitude is very good, because there are so many guests, both the front desk and the restaurant are seriously understaffed, so the waiting time will inevitably be long. 
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Response from Property: Dear guest, this is a greeting from the Sunac Shibo Hotel Guilin. Thank you for your review of us in your busy schedule. Through your feedback, we realize our shortcomings and it also guides us to review and improve. We have shared your feedback with the relevant departments. We will strive to improve our service level and provide you and every guest staying in our hotel with a more satisfactory stay experience. I hope to have the opportunity to receive you again and provide you with better service. I wish you a happy life
Staphonie
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
24 review
4.7/5
Amazing
Posted on Aug 24, 2024
The hotel environment is very good, there is a playground nearby, very suitable for family travel, the room is spacious and the decoration design is also modern. I feel that there are two points that can be improved. The first is that the service about the playground can be provided when checking in. The second is that the quality of breakfast and afternoon tea can be improved. There is a difference between the afternoon tea and the platform display. The breakfast style is a little inferior to other Huazhuhui hotels. But it is still worth recommending more friends to come. Looking forward to a better stay experience next time.
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6/8
Guest User
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room was clean and comfortable, and the environment was beautiful and pleasant! We gave a lot of things, including fruits, afternoon tea, midnight snacks, bamboo rafts, unlimited entry to the three parks for two days, and fireworks at night.
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Anonymous User
Deluxe Garden-view King Room
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The service is thoughtful, the environment is first-class, the project is wonderful, the park design is excellent, the food tastes great, walking and relaxing in the park, swimming and fitness, and watching the military exhibition will make you happy physically and mentally! Seeing that I was a Ctrip VIP, the lobby also helped me upgrade the lake view room for free, with a wide view, which is very good! A very satisfying trip!
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6/9
VchenguangxiweiV
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 19, 2024
It's very suitable for bringing children. The room is OK, the view is nice, and it's very quiet. It might be the off-season when I went there. They gave me bicycles, late-night canteen, tickets to three amusement parks, boating, afternoon tea, and it's quite suitable for a leisurely vacation.
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Guest User
Deluxe Garden-view King Room
Stayed in Aug 2024
Family
3 review
4.7/5
Amazing
Posted on Aug 23, 2024
The service was warm and thoughtful, making me feel at home. The scenery is beautiful and you can see it from the room. I got up early in the morning to put on makeup and take pictures, and when I came back, the restaurant had already cleared all the food. It was really sad. It would be great if it was a 24-hour restaurant like Songpin. The petite receptionist was very enthusiastic. When we left, she helped us give the toy guns and water guns that we couldn't take away to other children in need. The only bad thing is that there are flies in the room and the restaurant
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