Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill) Reviews
Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill)
10 Zhengyang Road, Xiufeng District, Guilin, Guangxi, ChinaView Hotel Details
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Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill) Guest Reviews
4.7/5
Outstanding
2277 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2277)
Positive reviews(2246)
Reviews with photos/video(500)
Near shopping area(432)
Convenient for shopping(318)
Friendly front desk staff(214)
Delicious breakfast(213)
Quiet & comfortable(159)
Perfect for business trips(50)
Excellent TV(19)
Negative reviews(31)
Fritz7777
Superior Queen Room
Stayed in Dec 2024
Solo travelers
16 review
4.7/5
Amazing
Posted on Jan 6, 2025
The hotel location and the city was a pleasant surprise. The area is bustling with activity and things to see. The hotel was very clean and well maintained and I noticed small details which were being addressed. The staff were helpful logging me into the internet because I didn’t have a local number. I would suggest giving your foreign guests printed information in English/other upon arrival so that important orientation details are not overlooked.
Response from Property: Duo'er is really happy to see Qinqin's affirmation of our hotel. Your recognition of us is the driving force for Duo'er's progress. The hotel is located in Zhengyang Pedestrian Street, close to the Sun and Moon Twin Towers and the Elephant Trunk Mountain, the emblem of Guilin. It can be bustling or quiet at the same time. Whether you are on a business trip or traveling, Atour must be your best choice. We look forward to your experience again and welcome you home anytime!!
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Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Good location as night market is just outside the hotel. Love the free porridge supper. Will stay here if I come back to guilin
Response from Property: Dear Duoyou: I am so lucky to have met you. Thank you very much for your valuable review despite your busy schedule. Your review is our greatest motivation! Attentive service will give you a different experience!
Steffen
Superior Queen Room
Stayed in Mar 2024
Family
1 review
2.2/5
Posted on Mar 30, 2024
No english speaking staff, not even at the reception
No MasterCard or VISA-Card possible to use
Toilets in public area in the lobby a total desaster..see picture
No proper room cleaning, just exchanged towels…
Not good service at breakfast, running out of silverware, too crowded, very slow cleaning of tables to free up space
—> not worth the money spent!!! What kind of reimbursement can be offered to us? We are Platinum Memnber at trip.com…!!!
Response from Property: Dear guests, we apologize for an unpleasant stay. We deeply reflect on the fact that we will immediately carry out comprehensive cleaning and disinfection of your problems, and strengthen daily hygiene management in public areas to ensure that every guest can enjoy a comfortable and clean stay. For the problem that the waiter you mentioned was just cleaning a little, we will retrain the staff to improve the quality of service. Thank you again for your feedback, we will continue to strive to improve and provide better service to our guests. Looking forward to your visit again, we will serve you wholeheartedly.
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Chen Yee Peng 曾裕平
Superior Queen Room
Stayed in Jan 2025
Couples
28 review
3.5/5
Posted on Jan 15, 2025
Strategic location and convenient to walk around pedestrian street
Response from Property: Dear Valued Guest,We are thrilled to hear that you found our hotel's location to be strategically advantageous and the pedestrian street to be as convenient as you described. Your comfort and satisfaction are at the heart of our service, and it warms our hearts to know that our efforts have paid off in your experience.We are delighted that you were able to enjoy the ease of exploring the local area on foot. The vibrant atmosphere of the pedestrian street is indeed a gem that we are proud to have nearby. We hope that this accessibility enhanced your stay and allowed you to make the most of your time in our city.Thank you for taking the time to share your positive feedback. Your experience is invaluable to us, and we are committed to ensuring that every guest feels welcomed and well taken care of. We look forward to welcoming you back in the future and continuing to provide you with a memorable and pleasant stay.Warm regards
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mmTan
Superior Queen Room
Stayed in Mar 2024
Couples
1 review
4.0/5
Very Good
Posted on Mar 24, 2024
Hotel is cleaned, easy accessible (walking distance) to Sun Moon Tower, elephant trunk hill. Hotel offers good varieties of breakfast. Reception concierge is helpful and friendly.
Response from Property: Dear guests, thank you for choosing to stay with us and sharing your experience. We have always been committed to providing our guests with a high-quality accommodation experience, and your praise is the greatest affirmation and encouragement to us. We will continue to strive to provide better service and experience for every guest. We look forward to seeing you again!
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Cory93
Family Friendly Twin Room
Stayed in Sep 2024
Family
17 review
4.5/5
Great
Posted on Sep 17, 2024
Had a very nice, short stay in Guilin. The hotel was a perfect location to the main attractions, walking distance. Lively street markets outside and plenty of restaurants. Room was comfortable and service was good. Breakfast had a good variety of options. Would stay again.
Response from Property: Our hotel is strategically located, adjacent to the downtown square, with convenient transportation and a concentration of various restaurants around; The hotel is close to the scenic spots, such as the Sun and Moon Twin Towers, Elephant Trunk Mountain, Seven Star Park, East and West Lane, Jingjiang Wangfu and other scenic spots. It is our luck to meet you, and we hope that what Duoer does can make you feel our care and warmth.... Looking forward to the next meeting, we are waiting for you in the wind and rain~
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Yourtriptrip
Superior Queen Room
Stayed in Mar 2024
Couples
14 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The room is clean
It is tidy
The tools are new.
The reception are helpful and nice.
Response from Property: It is really exciting to see your simple yet profound praise. You are so appreciative of our service. We are so happy! Duoer strives to provide every guest with the most considerate and meticulous service and a super value experience. Show the unique charm of Duoer. Your evaluation is the greatest support and encouragement for Duoer. Duoer will serve everyone attentively and look forward to meeting you next time!
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Yan Goh
Superior Queen Room
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Very good experience. Right in Center of the town. Good breakfast.
Response from Property: 親愛的小主,感謝您入住桂林兩江四湖象鼻山亞朵酒店並且給予我們好評,得到小主的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們今後的服務中不斷提升、不斷創新,期待小主的再次光臨,我們將竭誠為您服務!
CLieu
Superior Queen Room
Stayed in Dec 2023
Travel with friends
4 review
4.7/5
Amazing
Posted on Jan 3, 2024
Location is superb ! Walking street, Sun Moon pagoda, elephant trunk hill are all witjin walking distance.
Hotel also provides self service laundry, detergent are all provided foc. Service staff even help to unload my laundry from wash to dry machine, and fold up my clothings and put in basket while i am asleep.
Buffet breakfast is good !
Steongly recommended.
Response from Property: Dear guests, thank you for your review of our hotel. We are glad that you are satisfied with our environment and hygiene, and we are proud to be able to provide you with a comfortable stay. We will continue to provide excellent service and comfortable accommodation for every guest. At the same time, we also appreciate your recommendation, and we will continue to work hard to provide our guests with better service and more food options. Thank you again for stopping by and look forward to your next visit.
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Astro Ginger
Superior Queen Room
Stayed in Oct 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 22, 2024
Adding another lift will be a real improvement to the location !
Response from Property: Dear host, thank you for staying at Atour Hotel Guilin Liangjiangsihu Elephant Trunk Hill and giving us a good review. It is our greatest honor to be recognized by the host, and it also gives us great motivation to continue to improve our services in the future. , continue to innovate, and look forward to your visit again, we will serve you wholeheartedly!
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Anonymous User
Family Friendly Twin Room
Stayed in May 2024
Family
15 review
5.0/5
Outstanding
Posted on May 26, 2024
The location is perfect, close to most of the attractions in downtown. The room was clean and spacious, highly recommend.
Response from Property: We are very happy to be able to provide you with service and assistance, we hope that everyone who comes to Atour can be comfortable and comfortable, and look forward to your next visit!
Irina or Ailin
Superior Queen Room
Stayed in Sep 2023
Couples
21 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Great location in the middle of the night street and very close to pagodas. But not noisy in the room. Buffet breakfast is good too.
Response from Property: The attentive service can really be felt by customers, and our store will definitely live up to your expectations! With the best service, to return your love~
Benedict1
Superior Queen Room
Stayed in Dec 2023
Couples
5 review
5.0/5
Outstanding
Posted on Dec 26, 2023
As always Atour hotels are fantastic. Very helpful staff, clean and modern facilities. Always a good choice.
Response from Property: Hello distinguished guests! We are committed to providing excellent service to our guests, and for this reason we are constantly striving to ensure that your satisfaction is the greatest recognition of our work, and we will definitely continue to work hard to ensure that every stay is a happy one. We invite you to come back!
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Miguel
Superior Queen Room
Stayed in Nov 2023
Couples
13 review
4.7/5
Amazing
Posted on Nov 22, 2023
Really good hotel, clean, confortable, centrally located. No need to say more, an excellent choice.
Response from Property: Dear Duoyou, hello, see your facilities give us 4 points Duoer is really sad If you have any questions during the check-in process, please feel free to contact the front desk, we will be happy to solve it for you! Have a great day!
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Tiong Lim.
Superior Queen Room
Stayed in Nov 2023
Family
35 review
5.0/5
Outstanding
Posted on Nov 14, 2023
Super location, walking distance to all tourist sites like Elephant Mountain, and cafes , restaurants, etc.
Front staff MsLin Ran, graciously accepts our complimentary breakfast request. Other front staffs are also very helpful in providing information on getting around the places.
Breakfast was simple but well spread with choices. Coffee allow to take away.
Room was spacious and very clean.
Response from Property: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興聽到您對我們的位置和服務都感到滿意。我們一直致力於為客人提供舒適便捷的住宿體驗,您的滿意是我們最大的動力。期待您的再次光臨,我們將繼續為您提供更好的服務。再次感謝您的評價!