Atour Hotel (Guiyang Century City Shopping Center)

Atour Hotel (Guiyang Century City Shopping Center) Reviews

Atour Hotel (Guiyang Century City Shopping Center)

Building 2, Zhonghe Baolin Plaza, South of Baihua Avenue, Yunyan District, Guiyang, Guizhou, ChinaView Hotel Details
Atour Hotel (Guiyang Century City Shopping Center)
Atour Hotel (Guiyang Century City Shopping Center)Atour Hotel (Guiyang Century City Shopping Center)Atour Hotel (Guiyang Century City Shopping Center)
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Atour Hotel (Guiyang Century City Shopping Center) Guest Reviews

4.7/5
Outstanding
1208 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1208)
Positive reviews(1184)
Reviews with photos/video(96)
Delicious breakfast(101)
Friendly front desk staff(84)
Large rooms(39)
Convenient parking(33)
Convenient for shopping(27)
Close to metro(21)
Nice toiletries(11)
Easy to call taxis(8)
Negative reviews(24)
Guest User
Superior Double Room
Stayed in 2023年9月
Couples
12 review
2.5/5
Posted on 2023年9月9日
Service: The girl at the front desk has a very nice attitude. We arrived in the middle of the night and made it clear that we didn't want the room on the far side. The little girl said it was fine, but when we went up the stairs we saw it was a corner room. . . I felt that my repeated requests were in vain. I called to change rooms and asked them to send me the new room card. I waited for more than 20 minutes. . . I was already very tired in the middle of the night and really dissatisfied. Facilities: The elevator is very slow Hygiene: When I entered the room, I found several hygiene problems, water stains, and marks on the bedside that had not been cleaned. It was very uncomfortable. It was too late and I had no energy, so I just stayed. I originally booked a room for three nights, but the first thing I did when I woke up the next day was to check out and change hotels.
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Response from Property: Dear Duoyou, we are very sorry that our service did not satisfy you. When you came to check in, the hotel was almost full that day. In addition, the front desk girl who just arrived was not familiar with the room types and could not explain it to you in time, so there was a misunderstanding. Thank you very much for your feedback. Here We will make rectifications in a timely manner, strive to improve, and make a better Duoer. If you have any needs after booking a room next time, please inform the front desk in advance. The hotel will definitely provide you with help and coordination within its capabilities. We look forward to next time Better encounters, I wish you success in your work and a happy life
Guest User
Elegant 2-bed Room
Stayed in 2024年2月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2024年2月26日
The check-in experience was very good. The front desk was very welcoming. They would try their best to meet any needs. The late-night porridge course was also very good and there were snacks.
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Response from Property: Seeing your recognition of Duo'er, my excitement is beyond words. It's hard to find a good friend like mountains and rivers. We use the best and most practical things for your experience, which is warm and stress-free, and really not flashy. Your good impression of us is our greatest affirmation and motivation. We will continue to work hard! Let more relatives and friends like us. Thank you for your first meeting. May we become family forever. We always serve our guests with caring and thoughtful ideas. Your satisfaction is our greatest motivation. We will further improve ourselves and make continuous progress. You can come and stay for a few more days next time you come to play. We sincerely look forward to your arrival and wish you a happy life!
Anonymous User
Elegant 2-bed Room
Stayed in 2024年2月
Travel with friends
43 review
5.0/5
Outstanding
Posted on 2024年2月25日
The hotel environment is very good, the front desk service is very good, it is clean, the facilities are well-equipped, and parking is easy. If you come here by car, the hotel parking lot is free, which is great! The room is clean and the breakfast is delicious. There are Guiyang special sour soup noodles and old vegetarian noodles. Overall, I am very satisfied!
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Response from Property: Seeing your recognition of Duo'er, my excitement is beyond words. It's hard to find a good friend like mountains and rivers. We use the best and most practical things for your experience, which is warm and stress-free, and really not flashy. Your good impression of us is our greatest affirmation and motivation. We will continue to work hard! Let more relatives and friends like us. Thank you for your first meeting. May we become family forever. We always serve our guests with caring and thoughtful ideas. Your satisfaction is our greatest motivation. We will further improve ourselves and make continuous progress. You can come and stay for a few more days next time you come to play. We sincerely look forward to your arrival and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in 2024年2月
Business travelers
14 review
5.0/5
Outstanding
Posted on 2024年2月24日
The experience of staying this time was very good. The service is as good as ever. The environment is also very good. Parking is convenient. The location is also quite good. There are business districts and shopping centers nearby. It is only a few hundred meters away from the subway station. It is also very convenient to take a taxi. The room is hygienic and clean, the layout of the room makes people feel very comfortable, the shower head is easy to use, and the most comfortable thing is the bedding, it is really comfortable! As expected of Atour, the breakfast has many varieties and is delicious! Recommended to friends!
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Response from Property: Dear Duoyou: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm atmosphere. Memories, I hope Atour will be the warmest and unique one in your memories. Come back to Atour often and wish you well.
Bushijunzi
Jimu Double Bed Room
Stayed in 2023年8月
Family
10 review
1.0/5
Posted on 2023年8月11日
Can you believe it? It costs nearly 800 a night. There is no air conditioning in the hotel, nor in the restaurant. The fans have all been borrowed. It seems that I am not the only one who has no air conditioning in the room. There is no air conditioning in the lobby, and there is no air conditioning in the restaurant during breakfast. Is this Atour? It's rare for me to leave a bad review, so this time I have to give it to Atour Century City store. I hope everyone will stop coming
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Response from Property: Hello, I am very sorry for your bad check-in experience, but we did turn on the cold air conditioning that day.
Guest User
Elegant 2-bed Room
Stayed in 2024年2月
Other
3 review
3.0/5
Posted on 2024年2月27日
The underground parking lot is very unsanitary and there is rubbish everywhere underground.
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Woertunuobaofangla
Superior Double Room
Stayed in 2023年7月
Family
16 review
2.0/5
Posted on 2023年7月8日
The attitude of the staff at the front desk is really not good. It is very troublesome to go up and wait for the elevator. I have to wait for a long time every time. The surrounding environment is average.
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Response from Property: Dear Duoyou, thank you for your stay. We will continue to maintain high-quality and excellent guest service standards and strive to create a comfortable and warm stay experience for every guest. Thank you again for your patient review and sincerely look forward to seeing you again. Check in
Guest User
Superior Double Room
Stayed in 2023年9月
Family
2 review
1.0/5
Posted on 2023年9月3日
The first time I gave a negative review, the front desk at check-in told me that because the double bed room was tight, could I change it to a twin bed? I was confused because I didn't book a double bed? No matter how nervous you are, I made a reservation in advance. Just because I was nervous about the double bed room, you gave me a double bed. How about you increase the price of the double bed room I booked before listing it? It’s so fucking funny. It’s the first time I’ve seen someone so funny.
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Shuozoujiuzoushimengxiang
Executive 2-bed Room
Stayed in 2023年7月
Other
10 review
1.0/5
Posted on 2023年7月18日
The evaluation of Atour is negative. I had a splitting headache after staying in the room with the window for an hour. I suspected that the formaldehyde pollution in the decoration exceeded the standard. I repeatedly communicated with the hotel to cancel the network, but to no avail. I took it with me at around 12 o'clock in the middle of the night. The luggage fled to the current hotel. Although coordinated by Ctrip, the hotel insists on charging the full accommodation fee. The money you get is legal, but **. . .
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Response from Property: Hello, dear Duoyou. You checked in at two o'clock in the afternoon and asked the front desk for a full refund 7 hours later. The hotel has indeed been actively communicating with you and actively solving the problem, but you did not accept the hotel's plan and failed to give you a satisfactory solution. program, we're sorry.
Yingyingmei
Jimu Twin Room
Stayed in 2022年8月
Family
4 review
5.0/5
Outstanding
Posted on 2022年8月15日
There are two Atours, one city government Atour. All have the same problem, the air conditioner is not cooling, after communicating with the front desk, we changed the room within an hour to solve the problem! Still quite satisfied.
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Response from Property: Dear friends, thank you very much for taking the time out of your busy schedule to comment and for your valuable opinions. Make sure to give you a different experience when you stay next time~ At the same time, I sincerely apologize to you and look forward to your next stay
Hehezhenhaoci
Superior Room (2 beds)
Stayed in 2022年8月
Family
10 review
5.0/5
Outstanding
Posted on 2022年8月12日
Very good hotel. The environment is clean and hygienic. Looking down from the upstairs, the scenery is beautiful. Next door, there is a very delicious hot pot, beef and sour soup, hot pot beef, and there are night stalls around the KTV. There are gas stations and subway stations in front of you, which are very convenient.
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Response from Property: Hello dear friends, thank you for your stay, we will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. Thank you again for your patient comments and sincerely look forward to your visit again. Check in
Manyuemeiyoudiantian
Superior Room (2 beds)
Stayed in 2022年8月
Family
15 review
4.7/5
Amazing
Posted on 2022年8月15日
Overall not bad, purchased membership at check-in. The laundry room is frequently used and works well. The disadvantage is that the two elevators are not enough, it is relatively slow, the waiting time is long, and the water output of the shower head in the room is not large and soft.
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6/9
Response from Property: Dear friends, thank you very much for taking the time out of your busy schedule to comment and for your valuable opinions. Make sure to give you a different experience when you stay next time~ At the same time, I sincerely apologize to you and look forward to your next stay
Guest User
Superior Room (2 beds)
Stayed in 2022年8月
Business travelers
133 review
5.0/5
Outstanding
Posted on 2022年8月10日
Itinerary in Guizhou The family was exhausted by driving and stayed at Atour in Guiyang for a day of rest. Atour's service was as thoughtful and meticulous as always, taking a beautiful bath, lying on a soft and comfortable bed to relieve fatigue for a few days, and painting a perfect picture for Guizhou. full stop
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Response from Property: Well, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and try our best to create a comfortable and warm stay experience for every guest. Thank you again for your patient comments and sincerely look forward to your stay again.
🌿 shisanyuechuyi
Superior Double Room
Stayed in 2022年6月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2022年6月29日
The front desk service attitude is warm, the room is new, and the environment is generally good.
Original TextTranslated by Google
Response from Property: Hello dear friends, thank you for your stay, we will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. Thank you again for your patient comments and sincerely look forward to your visit again. Check in
Guest User
Jimu Double Bed Room
Stayed in 2022年8月
Family
17 review
5.0/5
Outstanding
Posted on 2022年8月14日
The service is very good and professional. If you have an opinion, it is better that the toilet can be separated into three parts. Some people go to the toilet, and others cannot use the washbasin and shower room.
Original TextTranslated by Google
Response from Property: Dear friends, thank you very much for taking the time out of your busy schedule to comment and for your valuable opinions. Make sure to give you a different experience when you stay next time~ At the same time, I sincerely apologize to you and look forward to your next stay