The Hotel Cairns

The Hotel Cairns Reviews

The Hotel Cairns

No.33 Changling South Road, Guanshanhu District, Guiyang, Guizhou, 550007, ChinaView Hotel Details
The Hotel Cairns
The Hotel CairnsThe Hotel CairnsThe Hotel Cairns
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The Hotel Cairns Guest Reviews

4.6/5
Very Good
556 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(556)
Positive reviews(543)
Reviews with photos/video(81)
Friendly front desk staff(86)
Classy environment(53)
Delicious breakfast(43)
Convenient parking(31)
Perfect for business trips(17)
Close to train station(17)
Easy to call taxis(9)
Amazing natural light(7)
Negative reviews(13)
Honest Reviewer
Business Queen Room
Stayed in Aug 2024
Couples
1 review
2.2/5
Posted on Aug 5, 2024
Incredibly mediocre hotel. Not sure why folks are giving it five stars, they probably have some incentive in doing so. My experience was not great, the main hall was dark and dismal and the front staff hung up on my phone call when I called them to confirm the booking. The staff in person however was friendly. The rooms were interesting. The beds were rock hard and the lights were constantly flickering. The bed was clean however so that was a plus. The shower was quite strange, there was an opening that allowed water to gush out even when fully closed which made no sense at all. The stains on the bathroom floor were apparent and there was no shower gel but two shampoos, and there was no spare toilet paper. I’d give this place a solid 2 stars and would not suggest anyone paying more than 300 for this.
Jean-Yves
Round-bed Room
Stayed in Apr 2023
Family
3 review
2.2/5
Posted on May 1, 2023
Too long checking time for foreign passport, taking picture of each single page of the passport. Definitively more difficult to enter this hotel than passing Chinese border. Later the room was smelling cigarette, too bad for families.
Response from Property: Dear foreign friends, thank you very much for staying in Cairns with your friends. Please forgive our late apology and thank you for your shortcomings in the hotel. We will improve it. We will try our best to optimize the cumbersome process of passport processing. We are deeply sorry that you chose another round bed room after learning that it smelled of smoke, but it still failed to bring you a satisfactory experience. I wish you more beautiful things in your next journey ~
Guest User
Round-bed Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The hotel is relatively close to Guiyang North Railway Station, about a 10-minute drive. There are some gourmet restaurants on the first floor of an office building nearby. The variety is rich and the prices are affordable. The waiters are very friendly and breakfast is also good.
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Lug
Deluxe Double Room
Stayed in May 2024
Family
18 review
5.0/5
Outstanding
Posted on May 10, 2024
Although the hotel is a little far from the city center, the surrounding environment is good and parking is very convenient. I used Didi to travel. I didn't drive because the city center was too congested and it was difficult to find a parking space. The environment in the room was not bad. The only thing that needs to be improved is the quilt in the room. I don't know if it is the same in all rooms or just the room I stayed in. Anyway, the quilt is very black and there are a lot of marks on it that look like dried blood.
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Response from Property: Dear distinguished guest: Thank you very much for choosing to stay at Cairns Hotel. The hotel is located about 3 kilometers away from the North Station, opposite the Maotai Building, and very close to major supermarkets. Regarding the areas you mentioned that need improvement, we have discussed and proposed improvement methods at the regular meeting, and will also check them one by one to avoid such problems. Thank you again for your feedback and hope to see you again if there is a chance. We will prepare the room and look forward to your visit!
Guest User
Business Queen Room
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 30, 2024
When you choose a Cairns hotel on a business trip, the quality is guaranteed as always. In particular, Xiaoyan at the front desk provided warm and thoughtful service and helped arrange a quiet floor. Overall, I was very satisfied. It was a very pleasant stay.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Xiaoyan's service. The development of the hotel is inseparable from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. There are always beautiful scenery that you can't expect here, and there are always unexpected things. The warmth that comes unexpectedly, I hope you will come back often~
Jiuwodandan
Business Queen Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Transportation: Traveling is very convenient, there is a bus station next to it, and it is very convenient to take a taxi right on the roadside. Breakfast: There are quite a lot of varieties, and the powder taste is okay Hygiene: clean, tidy, hygienic and comfortable Service: Miss Nana is very enthusiastic and provides good service. She recommended many specialties in Guiyang.
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Response from Property: Thank you for your affirmation of Nana's service. The development of the hotel is inseparable from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. There are always unexpected beautiful scenery and endless surprises here. The warmth that comes unexpectedly, I hope you will come back often~
Guest User
Business Queen Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Location: Very close to the North Station and not as noisy as the hotels near the North Station. Service: Miss Li Chen is full of smiles and enthusiasm. Environment: Nice room, quite big, business hotel Facilities: Meeting rooms and private dining rooms are very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your affirmation of Li Chen's service at the front desk. Your choice and support are our greatest encouragement. The hotel is surrounded by major supermarkets, parks and food streets, and the location is very advantageous. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. I wish you a sunny mood every day. All our friends in Guiyang Cairns look forward to your visit again!
Guest User
Business Queen Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The hotel is very close to the North Railway Station and is very convenient. The rooms are also very good, especially the service is very good. I am not familiar with this place when I first came here. Manager Fu was very enthusiastic to help introduce many snacks and attractions, and helped us plan the route. In the evening I went to see the White House and took pictures. It was really beautiful. I will definitely stay there again if I have the chance~
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Response from Property: Thank you for your affirmation of the manager's service. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! When the Year of the Dragon arrives, the auspicious dragon will bring auspiciousness, and everything will go well. Good health is like a dragon and a horse, and wealth is like a dragon traveling around the world!
Guest User
Zero Pressure Deluxe Twin Room (Zero Pressure Mattress + Zero Pressure Pillow)
Stayed in Jul 2024
Travel with friends
128 review
2.1/5
Posted on Jul 30, 2024
Very average hotel, I don't know why it is rated so high. The service attitude at the front desk was blunt. When I called the front desk, they didn't answer the phone for a long time. I keep playing with my mobile phone at the front desk. In a hotel like this, Ctrip, please be careful! ! !
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Response from Property: Dear guest, thank you very much for choosing to stay in Cairns. Regarding the issues you mentioned, the hotel management has conducted a detailed investigation. There is indeed a customer service mobile phone at the front desk. You need to pay attention at any time and respond to the guest's reservation information in a timely manner, check the reservation and When entering parking numbers and other work matters, I was not playing with my mobile phone. The hotel management also attaches great importance to your suggestions and will improve such problems, strengthen service training, and strive to create a better service atmosphere. Thank you again for your advice. I wish you a happy life and a good mood every day!
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 28, 2024
The specially arranged room facing the street is quite spacious. Very quiet and comfortable to live in. We called the manager in advance to turn on the air conditioner in advance and it was very warm after entering the room. I found that there was a hot pot restaurant downstairs, so I went to eat it the next day and it tasted pretty good. The hotel service was very good, the housekeeping lady was also very caring, she cleaned very carefully, and the breakfast was quite satisfactory. Overall good value for money
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of the hotel's services. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! The Year of the Dragon is coming, and good luck is coming! May the Year of the Dragon be auspicious, may you be happy and healthy!
Guest User
Business Queen Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 28, 2024
This hotel is pretty cost-effective for surrounding hotels. It has been open for a few years. The hotel is quite big. The lobby was full of people on the day I came. There must be more people attending the annual meeting. The room is nice. Have you ever had this type of room before? Bring a sofa, this time I brought a small sofa, the lighting is appropriate, and the floors in the corridors are relatively high. The service was very good. Xiaoye also showed us the room, which was very enthusiastic. The location is also good
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Xiaoye's service. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! When the Year of the Dragon arrives, the auspicious dragon will bring auspiciousness, and everything will go well. Good health is like a dragon and a horse, and wealth is like a dragon traveling around the world!
Guest User
Round-bed Room
Stayed in Jan 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 28, 2024
I booked a round bed, a special room type, and it was quieter without windows. The front desk said that I could upgrade it if I come here next time. The service was very good and the stay was very comfortable. Parking is convenient. Parking is right in front of the hotel. If the underground garage is too big, you will easily faint. Everything else is very good. The service provided by Xiao Li is very kind.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Xiao Li's service. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! When the Year of the Dragon arrives, the auspicious dragon will bring auspiciousness, and everything will go well. Good health is like a dragon and a horse, and wealth is like a dragon traveling around the world!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Other
31 review
2.7/5
Posted on Jul 21, 2024
The room facilities are relatively old, the bathroom sewer smells back, the cleaning is not clean, there are stains and hair on the floor, there is dust on the mattress and pillows, the mattress is too hard, and the service is average.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you very much for staying in Cairns. We feel very guilty for not giving you a good experience, and we would like to sincerely apologize to you! We have reported all the above issues to the management and attach great importance to your feedback. We are actively investigating the issues found during your stay and will make timely rectifications to avoid recurrence. If you have any suggestions, you are welcome to call us and hope to give us an improvement. and opportunities for growth, and I hope you will witness our changes when you come here again. We apologize again for not giving you a good stay experience. I wish you a happy journey and a good mood every day!
Guest User
Round-bed Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 21, 2024
This kind of round bed is considered a regular one. It has no windows but is quite warm. The bathroom and shower room are okay. The price is right and it is a business hotel. The price is reasonable. It is okay to stay alone and rest. It is very dark after turning off the lights. Good sleep. Friends who mind that there are no windows can choose other room types according to their personal preference. The location can be very close to the Financial City, which is very convenient. Li Chen's beauty service is very good. She helped me deliver things. Thank you very much.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Li Chen's service. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! When the Year of the Dragon arrives, the auspicious dragon will bring auspiciousness, and everything will go well. Good health is like a dragon and a horse, and wealth is like a dragon traveling around the world!
Guest User
Business Queen Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Hotel environment: quite large, the rooms are business-like and warm Hotel service: Xiao Duan, a handsome guy, speaks very standard Mandarin and provides good service. Location: It’s very close to where we work but didn’t get the photo. Only then did I realize that Xijiu Moutai Building is also here. Hygiene: clean and tidy, you can stay at ease
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of the short-term service. The development of the hotel cannot be separated from your support. The hotel is determined to provide guests with the warmth of home. Thank you again for choosing Guiyang Cairns Hotel. All the staff of Cairns Hotel wish you: Happy New Year! When the Year of the Dragon arrives, the auspicious dragon will bring auspiciousness, and everything will go well. Good health is like a dragon and a horse, and wealth is like a dragon traveling around the world!