Charles
June 3, 2024
I had just driven around 2 hours and 45 minutes. No one at the front desk, finally someone saw me through the glass locked door, an employee. Said I couldn’t check in until 3pm, okay no problem, I think it was about 1:45. Asked if I could use bathroom was told they didn’t have a bathroom. So I left and came back at 3pm, checked in and as soon as I got through the glass locked door I turned to the right and guess what there was a mens/ woman’s bathroom right there. After receiving my paperwork I noticed I had been charged for and extra $46 and change. So I went to the front desk and nobody was there. There were four younger people trying to check in, or waiting to check in, finally after about 20 minutes someone had come out of the back room, and don’t know the reason but the four people left, and I was still standing there waiting for service, one of the younger people saw to the receptionist you have another customer waiting, and the receptionist walked back into another room with a locked door. I started banging on the counter for service, around five minutes later a different receptionist come out to help. Worst service I’ve ever experienced. Will never stay there again.