Guest User
October 14, 2023
Hello, very bad experiences, to avoid!!! First of all, I would like to point out that the hotel is still sublime with a panorama worthy of a postcard. However, communication and understanding are chaotic, the staff does not speak English or does not try to speak it. Problems at the restaurant, spa, reception and taxi pick-ups which dropped us off at the wrong address! After all his problems we decide to complain, the manager's welcome is clearly horrible, absolutely unprofessional, no feeling of compassion or understanding, poor honesty and nonchalance in all its splendor!! He clearly didn't care!! No excuses, no commercial gesture. He clearly laughed in our faces! Plus he sent a waitress to ask us to leave the place!! Hardly believable, unacceptable!!
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