Royale de Casa

Overcharging the hotel. In terms of quality and amenities the charges should have 30% less. I am yet to figure what they are charging for

The hotel location is slightly different from usual transit points or tourist hotels, but convenient in the city to travel about. Room ambience is ok, little bit of old world charm, a small pool - hardly functional, food is good but service is little slow.

While the name "Royal De Casa" may evoke a sense of grandeur and elegance, my personal experience with this establishment has been far from satisfactory. I had arranged accommodations for two rooms to host my guests, who were traveling with their children and had specific requirements regarding their hotel stay. After reviewing the hotel personally and having a look at the the website my guest.were pleased to proceed with a booking at Royal De Casa. The reservation was confirmed, and a token amount was duly paid to secure our stay. However, merely one day before the scheduled check-in on March 28th, 2024, I received communication from Mr. Ankan Rajguru Phukan, the Manager of Sales & Marketing. He regretfully informed me that due to an electrical issue in Block A of the property, our guests would not be able to check in as planned. Initially, I accepted this explanation; however, further investigation revealed that there was more to the story. It came to my attention through a reliable source in Kaziranga that Royal De Casa had chosen to prioritize a corporate event over existing reservations, leading them to cancel multiple bookings—including mine—without adequate notice or compensation. This experience has left me deeply concerned about the reliability of this establishment. Therefore, I strongly advise potential customers to exercise caution when considering bookings with Royal De Casa. It is regrettable that such an impressive name does not correspond with dependable service or customer care. As for myself, I will certainly refrain from recommending this hotel to any future guests; moreover, as of now, no refund has been processed for our canceled reservation.

Hotel Royale de Casa in Guwahati is praised for its spacious rooms, friendly staff, and convenient location. Guests appreciate the well-furnished rooms, modern amenities, and clean environment. The staff is known for their hospitality and attentiveness. The hotel offers dining options, but guests also appreciate the nearby restaurants and cafes. The ambiance is warm and inviting, suitable for both leisure and business travelers. The hotel offers high standards of cleanliness, making it a good value for money. Recommendations include trying local Assamese cuisine and taking advantage of the hotel's location for sightseeing.

Stay was good but room cleaning is an issue. Junior suite rooms are proper not as per the rates. One should be ready to encounter with lizards! that too on the bed.

I was facing issues with centralized ac as It was not working .. so hotel electrician came laat night and solved the issue but from 3 o clock it started again.. the ac is not working.. no fan at all.. I called at the reception since it's early morning they can t contact the electrician... so they changed the room and shifted to another one.. the shifted room ac is not working because this was the room where ac was not working when last month April I checked in.. about the ac problematic issue at the time of booking also yesterday j had conveyed to the management so that I don't have to face it again.. since the weather is so warm.. anyone can imagine how can a person stay at suite room without proper ac.. getting boiled up till now....