Black Mountain Lodge

Mixed emotions. The restaurant, bar & grounds are really nice, however our room was really tired. The shower was tiny & full of mould. Place need refurbishing & could be very nice. We also didn’t really like having no one on site except breakfast. Would have been nice to be welcomed, enjoy a beer in the bar & a meal in the restaurant. However, all were closed…the place had a feeling that in the past it was a really nice place to stay.

Used as a wedding venue. Stayed in no1, jacuzzi bath, 4 poster, huge room. Beautiful breakfast. Lovely lounge area.by bar, Staff were fantastic. BE WARNED, We will be back lol. What a weekend. Lovely hay and wye high street. THANKYOU BLACK LODGE.you made us all welcome for the wedding. Made it special for Pete and Sam. Xx 5 stars.

Wonderful relaxing place to stay. The room was clean tidy and very comfortable as was the bed. An excellent breakfast was served in the morning. Unfortunatley when we were there the restaurant was only open one of the three evenings of our stay but the meal we had was lovely.

I can’t recommend the black mountain lodge enough, we had a brilliant day celebrating a birthday in their back room which they allowed us to decorate however we wanted and the food was amazing everyone enjoyed. The staff were all so lovely and helpful especially Lizzie who was very helpful with the booking and pre orders etc.

Absolutely excellent from arrival to departure. We arrived an hour early, keys were ready and waiting in reception area. Although this was unattended, it was easy. The room was super, set in the barn a few steps away from the bar/restaurant, parking right outside the door. Well equipped and lovely and warm on a cold day. Everything we needed from ironing board, hair dryer, good quality shower accessories, tea, coffee and hot chocolate with biscuits. We ate in the restaurant, the food was plentiful and we ploughed through a starter main and sweet, washed down with a chilled Zinfandel. The garlic mushrooms were to die for, well done the kitchen and waiting staff who were attentive and always on hand. If I had anything to suggest, it would be to extend the breakfast time until 10.00 am, the bed was so comfortable and the surroundings so peaceful we would have liked an extra hour in bed 😂. Will definitely revisit.

Bed was too small for a couple. Toilet was loose on floor. Shower was difficult to adjust.pillows were lumpy..long wait for food even though we pre ordered and sweet was even longer.Staff were great.Hotel in a great location.

Myself & husband came here for a romantic break. On arrival the lodge & grounds looked very nice. We entered the building where keys are laid out on a table to help yourself to your room keys which lacked the personal touch. The staff were all working at the bar serving bottomless brunch in the restaurant so we’re completely hands off with the accommodation side of things so your left to look for your room with key in hand, We booked room 1 as it was the room advertised with a jacuzzi bath. The room was nice, inviting & spacious. We went down to have a drink at the bar, pretty noisy restaurant next door with the bottomless brunch going on but we didn’t mind that. We headed back to our room to use the jacuzzi bath, had to give it a bit of a rinse down first then filled the bath above the jets as per the instructions. Unfortunately we went to press the button to turn on the jacuzzi but it didn’t work. We tried the button several times & it didn’t sound like there was any power going to it, we looked around incase there was a switch somewhere to turn the power on but nothing. Following several attempts we gave up & headed downstairs to ask a member of staff. The staff member told us the rooms & bar were run by separate people, she couldn’t help us so gave us a piece of paper with a phone number to call a lady called Lizzie. We would have at least expected the staff to call so resolve any problems & not have to sort it out ourselves. Despite several calls to Lizzie she did not answer the phone & on the last attempt hung up on me. I ended up texting her as I was pretty angry by this point & ended up having to use the shower in the meantime. After we got out the shower Lizzie had replied to say she was in a meeting. There was no offer of help until I text back again asking for a partial refund as the sole reason for booking that room was for the jacuzzi bath. Time went on & she said she was sending her husband to take a look at it. We did not hear him knock when she text to say he was there & we looked around outside but couldn’t see him. We didn’t get another text so proceeded to get ready for our evening meal, I text Lizzie again to say the matter had not been resolved. 10 minutes before we were about to go for our evening meal Jonathan Lizzies husband came to look at the bath, filled it up & then had to pull the panels off to fix the bath from underneath. 20 minute later the bath was working but too late for us to use it. We went for evening meal downstairs. It wasn’t overly busy however we waited 20 minutes to have our order taken. It was further 40 minutes wait to have our food, Also they forgot my chips so I had more or less eaten my salmon before the chips came out as they were another 10 minutes. We had a garlic Ciabatta however there was a taste of washing up liquid on one end. Shambles really. On arrival for breakfast there were no staff around, there were tables full of people’s plates & eaten breakfasts that hadn’t been cleared away

Firstly, the accommodation. Beautiful little room, well appointed, super comfy bed, quiet and easy to find. But… Breakfast is served from 8am but I was told, on a promptly answered, friendly email, that they would be happy to open early and do me something light. They would make a note but please remind them on check in. This was great as I was heading on a 4 day riding trail the next day and didn’t want to have to find food before I started. However, on arrival, there was no one there, the keys were just left on a table and there was no mention of their offer to do breakfast so I ended up popping to coop and getting a porridge pot and a banana. This alone wouldn’t have merited 3 stars, but another couple arrived at the same time and the keys they had been left wouldn’t open the outer door to their block. They tried ringing the landline and mobile and there was no answer. I sent an email about breakfast and also rang…and no answer. I don’t know what I would have done in this situation as a solo traveller. Cried I think. They were still there an hour later trying to find somewhere else to stay. This all left me feeling a bit vulnerable as if there are no staff on site or at the end of the phone, who comes in an emergency? I wouldn’t stay again for this reason.