Ya Hotel (Haikou Riyue Square Duty Free Shop)

Ya Hotel (Haikou Riyue Square Duty Free Shop) Reviews

Ya Hotel (Haikou Riyue Square Duty Free Shop)

Lobby of R&F Capital Yingtai Fortune Plaza, No. 22 Guoxing Avenue, Qiongshan District, Haikou, Hainan, ChinaView Hotel Details
Ya Hotel (Haikou Riyue Square Duty Free Shop)
Ya Hotel (Haikou Riyue Square Duty Free Shop)Ya Hotel (Haikou Riyue Square Duty Free Shop)Ya Hotel (Haikou Riyue Square Duty Free Shop)
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Ya Hotel (Haikou Riyue Square Duty Free Shop) Guest Reviews

4.4/5
438 review
Verified reviews
Location4.4
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(438)
Positive reviews(417)
Reviews with photos/video(86)
Awesome rooms(104)
Classy environment(31)
Friendly front desk staff(31)
Convenient parking(27)
Large rooms(21)
Easy to get around(17)
Well designed(6)
Convenient for shopping(3)
Negative reviews(21)
Guest User
Elegant All-Inclusive Deluxe Suite (Upper Floor With Latex Zero Pressure Mattress)
Stayed in Jun 2024
Couples
3 review
3.2/5
Posted on 18 Jun 2024
The room door was unable to lock and waited around 1 hour only have people come to fix it. The room has spacious space.
Response from Property: Dear guest, thank you very much for your feedback. I am very happy to see your feedback to our hotel in your busy schedule. Our hotel rooms are concentrated on the 15th to 25th floors, with a wide view and a large parking lot. Parking is very convenient. There are charging piles within 50 meters of the hotel, which is also very convenient for charging electric vehicles. In addition, Yafan Hotel is 17km away from Haikou Meilan Airport, which can be reached in 25 minutes by car; the hotel is 1.2KM away from the Sun Moon Plaza Duty Free Shop Commercial Center, where international duty-free goods can be purchased at will, which is convenient for your travel and shopping. Thank you again for your feedback and I look forward to your visit again.
Xiaoyingtao
Elegant All-Inclusive Deluxe Suite (Upper Floor With Latex Zero Pressure Mattress)
Stayed in Sep 2024
Travel with friends
36 review
3.2/5
Posted on 10 Sep 2024
It's not a hotel at all, it's an apartment type. The suite I booked is just a bigger room. Is there a misunderstanding about suites? The sink in the bathroom is above the washing machine, so the countertop is very high, and the mirror is even higher. I'm 1.65 meters tall and can barely see my head, and my mother 1.6 meters tall can only see half of her face 😂. When I sleep, the air conditioner is blowing overhead. After the typhoon, the city hotel is in a tight spot. It's outrageous to sell this kind of room for 800 per night. At 12 noon, they knocked on the door to ask if I want to extend the room. It says check-out at 2 o'clock. I don't know what it means to knock on the door at 12 o'clock.
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Jixiang8896
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Sep 2024
Business travelers
44 review
3.2/5
Posted on 8 Sep 2024
The hotel room is relatively new, the facilities are average, the room is clean and tidy, but the bathroom is extremely smelly. I thought it was because of the water and power outage, so I didn't care. After the water was turned on, it was still smelly. It might be a problem with the bathroom pipes. Please pay attention to it. I was supposed to check out at 14:00 when I booked the room, but the waiter knocked on the door and said I had to check out after 10 o'clock. It seemed like they were trying to drive me away. I stayed for two or three days, and the windows were either leaking or broken. I changed rooms three times. It was understandable because of the typhoon, and they cooperated well.
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Guest User
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Agt 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on 19 Agt 2024
We booked two rooms, which were really great. The night view from the upper floors was great, and because we were Ctrip members, we were given an upgraded room. It had everything we needed, and the place was very close to the duty-free shop, which was super convenient.
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6/7
Response from Property: Thank you for your choice and coming, and we look forward to your coming again! It is the purpose of our service to make your travel as easy as possible
Xiaoyangzhuzhu•
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Agt 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on 15 Agt 2024
The guy and girl at the front desk were very friendly. Seeing that our flight was delayed, they let us check out later to rest. The room was clean, bright and beautiful. The location was also good. Thumbs up
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Response from Property: Dear distinguished guest, thank you very much for your recognition of our service and your praise of Xiaoya. It is Xiaoya's service tenet to satisfy you, your family, friends and upcoming guests; as you said, the hotel provides free parking and There are plenty of parking spaces. There are both basement parking lots and open-air parking lots. Our guests don’t have to worry about no parking spaces or difficulty finding parking spaces. In addition, the hotel is located in the CBD area of ​​Guoxing Avenue. It has a good location and convenient transportation. Yue Square Duty-free Shop Commercial Center is 1.2KM away. You can buy international duty-free goods as you like. There is also the Provincial Library and Provincial Opera House nearby, which can meet your different needs. Thank you again for your praise and we look forward to your visit again!
Guest User
Superior Tatami Double Bed Room (Upper Floor With Zero Pressure Bed)
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on 22 Jul 2024
The room was very clean. I was particularly impressed with the service and kindness of the staff. They were very friendly and helpful. They also accommodated our sudden request and changed our room. The pool was not within the hotel premises, but a short walk away, but we had a great time there and I recommend using the pool. Even if you can't communicate in Chinese, they don't make a face and will communicate in English, so I would recommend this hotel to foreigners as well. I would definitely like to stay here again if I have the opportunity.
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Response from Property: Dear madam, thank you very much for your satisfaction and recognition of the services and rooms provided by Xiaoya. Xiaoya understands that it is not easy to communicate in different languages ​​when traveling abroad, so Xiaoya does her best to serve you and your family. I hope you and your family will have a better and more comfortable experience during your trip. We appreciate you choosing Yafan Hotel and we look forward to your next visit.
Guest User
Superior Natural Wood Style Loft Suite (Two-Bedroom + Washing Machine)
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on 21 Jul 2024
Beautiful, comfortable room with panoramic views of the city in a modern style. The room was clean, the bed linen and towels were shining. In our room we had to use an adapter for electricity, although our friends in the next room had universal sockets. Of the minuses: there were no utensils in the kitchen and there were only two mugs in the room for 4 people.
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Response from Property: Dear Russian friends, you are very welcome to visit Haikou, Hainan, China, with your family and friends. Thank you very much for choosing and recognizing the service of Yafan Hotel. Although our languages ​​​​are different, it does not affect our communication with you at all. Xiaoya hopes that you and your family and friends will have a better experience on the road. In addition, hotel rooms have different styles and layouts, which can meet different travel needs. Duplex rooms are very cost-effective rooms, especially suitable for family travel. You have booked our duplex room. If the room is not equipped with enough things, you can contact Xiaoya at any time to add more for you. Russian friends from afar are very welcome to come. Once again, I wish you and your family and friends a happy trip!
Guest User
Superior Tatami Double Bed Room (Upper Floor With Zero Pressure Bed)
Stayed in Jun 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on 29 Jul 2024
The following is an example of a review about a hotel. You can modify it according to your actual needs: As soon as I stepped into the hotel lobby, I was attracted by its elegant and atmospheric decoration. The spacious and bright space, exquisite decoration, and the warm and thoughtful service of the staff made people feel at home instantly. The room I booked was clean and comfortable, and the bedding was soft, which made me sleep well all night. The facilities in the room are complete, the air conditioning has excellent cooling effect, the wifi signal is stable, and there are rich TV programs. The bathroom is clean and odorless, and the toiletries are of good quality. The hotel's catering also left a deep impression on me. The breakfast is rich in variety, including Chinese porridge and buns, as well as Western bread and coffee, which meet the taste needs of different guests. The restaurant's environment is elegant and the service staff is friendly, making the dining process very pleasant. In addition, the hotel's supporting facilities are also very complete. The gym is fully equipped, the swimming pool has clear water, and there is a comfortable rest area, so people can relax during their leisure time. In terms of location, the hotel is conveniently located, and there are many shopping malls and restaurants around, which is very convenient for shopping or tasting food. Overall, [Hotel Name] Hotel performed well in terms of service, facilities and location. I will definitely choose to stay here again next time I have the chance. Highly recommended to
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Response from Property: After receiving nearly 500 words from his husband, he gave a detailed five-star review of Yafan Hotel in terms of air conditioning, comfortable bedding, novel equipment and enthusiastic service. Xiaoya expressed that he was very, very happy. Thank you for your tireless review of Xiaoya. The Kua Shout Yafan Hotel is located in Yingtai Plaza, South District, R&F Capital, Guoxing Avenue. It has a high-rise landscape; the hotel basement is equipped with a spacious parking lot, allowing you to park your car with peace of mind. In addition, Yafan Hotel is close to the Riyue Plaza Duty Free Shop, Jiaocheng Bay, and the Provincial Library. It can meet the different needs of you and your family whether you are eating, shopping or wandering in the sea of ​​books. Xiaoya is looking forward to your visit again~
Haitun1201
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Jun 2024
Travel with friends
72 review
5.0/5
Outstanding
Posted on 19 Jun 2024
The last stop of the Hainan trip was Yafan, because Yafan is very close to Yundong Library, and it is also very convenient to Haikou Bell Tower and Qilou Old Street. Facilities: 5 points. Environment: 5 points. Service: 5 points. Hygiene: 5 points.
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Response from Property: Dear guest, thank you very much for your five-star praise. I am very happy to see that you have given us a good review in your busy schedule. Our hotel rooms are concentrated on the 15th to 25th floors, with a wide view and a large parking lot. Parking is very convenient. There are charging piles within 50 meters of the hotel, and it is also very convenient to charge electric vehicles. In addition, Yafan Hotel is 17km away from Haikou Meilan Airport, which can be reached in 25 minutes by car; the hotel is 1.2KM away from the Sun Moon Plaza Duty Free Shop Commercial Center, and international duty-free goods can be purchased at will, which is convenient for your travel and shopping. Thank you again for your good comments and I look forward to your visit again.
Guest User
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Mei 2024
Solo travelers
6 review
1.0/5
Posted on 4 Mei 2024
First, there is the hotel fraud problem. I added the two conditions of "gym" and "outdoor swimming pool" in the screening. After Ctrip's screening, both conditions were met. And the hotel's facilities clearly stated that there were, but after arriving at the store, the front desk said that it was still under maintenance and could not be used. Then why didn't the hotel's facility description be modified in time? I also booked it based on these two conditions. What's even more ridiculous is that the front desk treated me differently. They helped my friend find another nearby swimming pool and fitness venue, but they wanted to send me a fruit plate? After I clearly refused the fruit plate, they didn't give me any further explanation. Finally, the air in the room. My friends came to my room and said that my room smelled like newly renovated formaldehyde compared to his.
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Response from Property: Hello, Mr. He, I am very sorry for the unpleasant stay experience. We would like to explain the questions and doubts you raised during your stay. We look forward to your listening. The hotel gym was under maintenance during the May Day holiday, and the swimming pool was closed due to heavy rain, which resulted in your arrival but could not be used. The hotel deeply apologizes for this! The hotel understands that for people who have a daily fitness plan, it is a very bad thing to have the plan disrupted. In order for your fitness plan to proceed normally, the front desk reported the situation to the hotel leaders, and the relevant colleagues contacted you by phone as soon as possible. However, because the platform phone was delivered incorrectly, the colleague who should communicate with you further contacted your friend by phone (because the platform phone was delivered incorrectly, the hotel staff always thought that you were contacted), and provided your friend with the nearby fitness venues and fruit plates you mentioned. During this period, your friend was also satisfied with our service. Because of the incorrect contact information, you have not received our further services, and because of such a mistake, you have the impression that the hotel treats you differently. If it were not for the incorrect information, the hotel would definitely provide good services for you and your friend's needs, and this situation would not occur. Later, because it was discovered that the guest contacted by the hotel was not you, the hotel leader called you to apologize and make amends. However, because they failed to contact you many times, the relevant colleagues obtained your friend's consent through text messages before calling your friend to entrust him to pass the message to you. The hotel did not harass you. If it causes trouble to you, the hotel apologizes to you! I am sorry to bother you and thank you very much for reading. I apologize to you again.
heyan12345!
Superior Tatami Double Bed Room (Upper Floor With Zero Pressure Bed)
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 17 Apr 2024
The hotel is conveniently located on Guoxing Avenue, close to Sun Moon Plaza and Lantian Road. Parking is convenient, service attitude is good, and the hotel is clean. Recommended
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Response from Property: This is a greeting from Yafan Hotel! Thank you for sharing your stay experience with us. We are honored to receive your recognition. Here we slow down, enjoy life, and savor life. We wish you a happy life and a happy family. Welcome to visit us next time!
Anonymous User
Yazhi Fashion Twin Room (High Floor View + Spacious)
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 8 Apr 2024
The price is not expensive, the environment is really good, the front desk check-in is fast, the service attitude is also very warm, the room is very clean, which is worth praising, and there is also free parking, which is worth recommending!
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Response from Property: This is a greeting from Yafan Hotel! Thank you for sharing your stay experience with us. We are honored to receive your recognition of us. Our front desk staff are very enthusiastic, and the cleaning ladies are also trained. Thank you for your recognition of the hotel. Here we slow down, enjoy life, and savor life. I wish you a happy life and a happy family. Welcome to visit next time!
Guest User
Fashionable Elegant Room (Double Bed)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 27 Apr 2024
Not bad, the room is big enough, clean and sanitary, and the service attitude is also very good.
Original TextTranslated by Google
Response from Property: This is a greeting from Yafan Hotel! Thank you for sharing your stay experience with us. We are honored to receive your recognition. Here we slow down, enjoy life, and savor life. We wish you a happy life and a happy family. Welcome to visit us next time!
Guest User
Yaming Tatami Double Bed Room (Tatami Tea Platform + High Floor View)
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 5 Apr 2024
Good service attitude! Very good environment and sanitation! Very comfortable! A very surprising hotel, stayed for several nights in a row, very clean, everything is very complete, convenient parking, about 2 kilometers away from the duty-free shop, and there is also a Hainan-style "Qiong Cai Renjia" next to it. If you are on vacation or on a business trip, it is worth recommending
Original TextTranslated by Google
Response from Property: This is a greeting from Yafan Hotel! Thank you for sharing your stay experience with us. We are honored to receive your recognition. Here we slow down, enjoy life, and savor life. We wish you a happy life and a happy family. Welcome to visit us next time!
Guest User
Superior Tatami Double Bed Room (Upper Floor With Zero Pressure Bed)
Stayed in Sep 2024
Business travelers
26 review
1.5/5
Posted on 14 Sep 2024
The paint smell in the corridor and the room was particularly strong. When the order was 171, they insisted that they could only issue 161. The remaining 10 yuan was collected by Ctrip. This was the first time I encountered such a situation. And I asked Ctrip many times before they impatiently issued 161 the second time. I still lost 10 yuan for staying in a room. Sha B Hotel.
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