Atour Hotel Xixiu Beach, Binhai Avenue, Haikou

Atour Hotel Xixiu Beach, Binhai Avenue, Haikou Reviews

Atour Hotel Xixiu Beach, Binhai Avenue, Haikou

Nanguang Center Complex, No. 1 Yongwan Road, Haikou, ChinaView Hotel Details
Atour Hotel Xixiu Beach, Binhai Avenue, Haikou
Atour Hotel Xixiu Beach, Binhai Avenue, HaikouAtour Hotel Xixiu Beach, Binhai Avenue, HaikouAtour Hotel Xixiu Beach, Binhai Avenue, Haikou
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Atour Hotel Xixiu Beach, Binhai Avenue, Haikou Guest Reviews

4.7/5
Outstanding
777 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All Reviews(777)
Positive reviews(758)
Reviews with photos/video(140)
Awesome amenities(95)
Classy environment(90)
Nice sea view(87)
Friendly front desk staff(74)
Delicious breakfast(62)
Close to beach(52)
Well decorated(21)
Convenient parking(19)
Negative reviews(19)
Maximvdn
Guestroom - City-View (Double Bed)
Stayed in Sep 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Brand new rooms, right by the sea and very quiet. Nice to have bathroom with strong and hot water
HEESU
Guestroom - Sea-View (Double Bed)
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Good hotel
Guest User
Suite - Sea-View
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 21, 2023
good!
Guest User
Superior Panoramic Double Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 18, 2024
This is my first time staying at Atour, but it really comforted me. The Atour partners here are so nice. I feel warm 100 points as I often travel for business. I just came here with gastroenteritis. The Atour partners were very careful to introduce me which hospital to go to and which department to see. They also specially arranged for the next shift partner to wait for me to see the doctor and return to the hotel to ask the kitchen to cook light porridge for me. They told me not to order takeout if I have gastroenteritis because it is not clean. I am so touched🥹... Just for this service, I will definitely stay at their house in the future. Recommend it.
Original TextTranslated by Google
Response from Property: Duoduo's efforts are only for your praise. Thank you for liking our natural, fresh, simple and quiet living environment. The best travel is to feel a sense of familiarity in a strange city, a long-lost touch, feel the neighbors, feel Atour, Duoduo will always be your harbor for rest.
Saai
Sea-view Parent-child Twin Room
Stayed in Feb 2024
Family
70 review
5.0/5
Outstanding
Posted on Feb 17, 2024
My family traveled around Hainan during the Spring Festival. When we landed, we booked a hotel at Atour. We had a comfortable stay and met the little beauty Yu'an again. She enthusiastically gave her children breakfast! Like 👍Beautiful Yuan! The hotel is in a very good location, facing the sea and blooming flowers! The room is smart and small, with fully automatic toilet, super large bath water, electric curtains, and my favorite big TV📺! Finally, the whole family held a meeting and decided that when we come to Haikou in the future, Xixiu Atour is my designated conference hotel😊😛!
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for your recognition of Duoer. It has always been our service purpose to provide you with a safe, comfortable and comfortable accommodation environment~! I hope I can bring you a pleasant stay experience and look forward to your next stay, okay!
Guest User
Guestroom - Sea-View (Double Bed)
Stayed in Feb 2024
Family
9 review
2.0/5
Posted on Feb 13, 2024
The overall feeling is very bad. As the last stop of this Hainan tour, I am a bit disappointed. ① Because my child wanted to swim, I specifically found a hotel with swimming facilities. When I checked in, I asked the front desk how to use it. However, when I wanted to use it the next day, I found that the gym and swimming pool on the second floor were closed during the Spring Festival holiday. Open the door, why don't you tell me in time that it is closed during the Spring Festival holiday and can't be used when you check in and ask how to use it, so that your children can have a joyful time in vain; ② I booked a sea view room, but the window was very dirty with lots of mud and dirt. It may be because of the heavy rain on the beach. , in short, the sea view effect is extremely poor; ③The breakfast is really average, the passenger flow is large, the supply cannot keep up, there are not many varieties, 48 ​​people; ④The geographical location is relatively remote, there are not many restaurants around. There are several places to eat next to Xixiu Beach across the road. It is recommended that you buy something to drink at the supermarket in front of the hotel when you go there to eat. Although, in the end, the hotel room rate was discounted by 50% because they were not notified in time, the overall itinerary changed, which mainly disappointed the children.
Original TextTranslated by Google
Response from Property: Dear Duoyou: I am Sai Weng, the hotel manager. First of all, thank you for staying at Atour Hotel, Xixiu Beach, Haikou Binhai Avenue. I deeply apologize for not giving you a pleasant experience during your stay. I take the issues you raised very seriously. We will strengthen the rectification of the hotel, improve service awareness, and strive to serve all users well. We sincerely invite you to stay again and experience the experience. Thank you very much for your review, which allows us to improve and make continuous progress. We sincerely look forward to your visit again!
Guest User
Superior Panoramic Double Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The room was nice. The accommodation experience was great. Most importantly, it was very close to Xixiu Beach. Just across the road, the kids had a great time. I'll stay here again next time I come to Haikou!
Original TextTranslated by Google
Response from Property: I've made sure that you are the right person. Hehe, seeing your five-point praise, I suddenly feel full of strength. I hope that Atour will accompany you on every journey and bring unexpected touches to your life!
Guest User
Guestroom - Sea-View (Double Bed)
Stayed in Feb 2024
Family
12 review
5.0/5
Outstanding
Posted on Feb 11, 2024
The most satisfying hotel I have ever stayed in. The view of the sea is great. The room is clean and tidy. You feel comfortable as soon as you enter the lobby. It is much better than the house in Haitang Bay. I will stay here again next time I come to Haikou. There are no twin rooms. The front desk It is said that the sofa can be moved to the side of the bed, which perfectly solves the problem. It is time to add a quilt. Thank you so much
Original TextTranslated by Google
Response from Property: Some people, once you meet them, you will fall in love with them at first sight. Next time you come, I will return your warmth as before. Thank you for your love for Atour!
leelihaixia
Superior Panoramic Double Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The room is big, across the road is the beach, very quiet, worth recommending.
Original TextTranslated by Google
Response from Property: It is our greatest satisfaction that Atour can bring you an extremely satisfactory and surprising stay experience. On the road, Atour will not forget our original intention, forge ahead, and strive to bring you a more perfect stay experience. Thank you for your satisfaction and praise. Atour is waiting for you to come home again~~~
Guest User
Superior Panoramic Double Room
Stayed in Feb 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The front office manager Nan Feng's service is excellent. I drank too much with my boss at night. He saw that I was drunk and came to the lobby door to support me. He took the initiative to pour honey water for me and asked if I needed to buy sobering medicine for me. He called me the next morning to ask if I was feeling better. With such a manager, Atour doesn't have to worry about service standards! The hotel environment is also very good! The location is also very good. I have stayed in so many hotels, but this time I was the most touched!
Original TextTranslated by Google
Response from Property: It is our greatest satisfaction that Atour can bring you an extremely satisfactory and surprising stay experience. On the road, Atour will not forget our original intention, forge ahead, and strive to bring you a more perfect stay experience. Thank you for your satisfaction and praise. Atour is waiting for you to come home again~~~
Zhangyy_
Guestroom - City-View (Double Bed)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The service is great! ! In fact, the software and hardware configurations of mid-to-high-end business-oriented hotel chains like Atour are not inferior to those of National 5 hotels. The minibar is all free and the room prices are very affordable. This store is in a great location, right across the street from the beach. The room type I originally booked was not cleaned when I arrived. The lady at the front desk directly upgraded me to a room type with a great sea view! However, there is no balcony (maybe other room types have it, but mine does not). Friends who mind the balcony should ask in advance. The sea downstairs seems to be a sailing base. In the morning, I saw at least 150 sailing boats training, most of them children. Next to it is Xiuying Port, but it is still a bit far away on foot. You can get there in 5 minutes by taxi. If you choose Xiuying Port to leave the island the next day, you can enter Atour with your eyes closed without worrying about stepping on thunder. Free parking
Original TextTranslated by Google
Response from Property: Dear, I saw your comment as soon as I opened the interface. Duoer is really touched because of the understanding, encouragement and support. I believe we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is only our starting point, and surprise and touching are the direction we have been pursuing... Duoer looks forward to your stay again~
Guest User
Sea-view Parent-child Twin Room
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 4, 2024
I really like staying at Atour. The service is very good and it is very clean. You can see the sailing and windsurfing training on Xixiu Beach from the room.
Original TextTranslated by Google
Response from Property: Dear, I saw your comment as soon as I opened the interface. Duoer is really touched because of the understanding, encouragement and support. I believe we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is only our starting point, and surprise and touching are the direction we have been pursuing... Duoer looks forward to your stay again~
Cinna^o^
Guestroom - City-View (2 Beds)
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The first hotel I stayed in after entering the island. The room was clean and the style was consistent with Atour. The lady at the front desk was very enthusiastic and the restaurant she recommended was delicious. It is very close to Xixiu Beach, and the coconut grove avenue along the road is very beautiful.
Original TextTranslated by Google
Response from Property: Thank you for your encouragement. The greatest happiness for a person is when his efforts are recognized by others. Now Duoer is like that happy and lucky person. As long as you like Duoer, you will always be there!
Guest User
Guestroom - City-View (2 Beds)
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 31, 2024
The hotel is very new, the facilities are very smart, the breakfast is rich, the staff are very nice, and the beach is right across the road when you go out. The only drawback is that it is not convenient to eat around.
Original TextTranslated by Google
Response from Property: Thank you for your encouragement. The greatest happiness for a person is when his efforts are recognized by others. Now Duoer is like that happy and lucky person. As long as you like Duoer, you will always be there!
Guest User
Guestroom - Sea-View (2 Beds)
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 31, 2024
The room is clean, the service is detailed, and the response is very timely. The facilities are comprehensive, and they are convenient to dine, laundry and fitness. The hotel is very close to the seaside. Opposite the road is the beach, which can take a walk.
Original TextTranslated by Google
Response from Property: The hardships of the Duo Duo are just a praise for you, thanks to the living environment in which we like our nature, fresh, simple, and quiet living environment. The best trip is that in a strange city, there is a kind of familiar familiarity with each other. There is a long -lost movement, feeling neighborhood, feeling Yaduo, and the blossoms are always your rest of the harbor.