Orchid Sea Hotel

Orchid Sea Hotel Reviews

Orchid Sea Hotel

No.8 Xisan Road, Daying Mountain, Meilan District, Haikou, Hainan, ChinaView Hotel Details
Orchid Sea Hotel
Orchid Sea HotelOrchid Sea HotelOrchid Sea Hotel
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Orchid Sea Hotel Guest Reviews

4.8/5
Excellent
1840 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1840)
Positive reviews(1814)
Reviews with photos/video(234)
Delicious breakfast(190)
Friendly front desk staff(98)
Convenient for shopping(41)
Located downtown(36)
Perfect for business trips(33)
Stayed multiple times(19)
Great swimming pool(11)
Delicious buffet(10)
Negative reviews(26)
Oliver Robert henry
Executive Standard Twin Room
Business travelers
3 review
4.7/5
Amazing
Posted on
Nice modern. Well appointed hotel Breakfast was very good however the dinner was like a staff canteen selection. Maybe only 5 choices which was odd given how varied breakfast was. The hotel is difficult to book as it doesn't show up in an English language search. It must be searched in Chinese and even then building 1 or 2 isn't clear. I was here for a conference so this could been improved
Response from Property: Dear guests Thank you for choosing ORCHID SEA HOTEL. We apologize for not being able to provide you with a very satisfactory stay. As an important window enterprise serving the construction of Hainan Free Trade Port, we have been committed to providing guests with an experience beyond their expectations. This time, your experience is far from meeting our service standards, it is our omission.As for the english search question you mentioned, the english name of our hotel is ORCHID SEA HOTEL, which can be searched by entering on various online booking platforms. The hotel is divided into 1/2 building, which is distinguished by the building number identification plate. In order to better guide guests, we are adding the relevant guidance signs at the entrance of 1/2 building. We apologize for the inconvenience caused to you.The dinner is a buffet customized by the organizer of your event according to the meeting arrangement and dining standards. We will also feed your feedback to the head of the Food and Beverage Department of our hotel, and we will further enhance the richness of the buffet products to provide guests with a better dining experience.We know that the trust and satisfaction of our guests is the cornerstone of our hotel's high-quality development. We will continue to improve and enhance the quality of hotel services to ensure that every guest can get a "Feel at Home" experience. Once again, I would like to express my heartfelt thanks for your valuable advice and look forward to your giving us the opportunity to redeem your trust with practical actions.Blessing warm the four seasons,looking forward to meeting.
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Wenjun Zhang
Business Double Room
Business travelers
15 review
5.0/5
Outstanding
Posted on
Closed to my project site. We booked total 5 rooms, most of colleagues think their rooms are fine.
Response from Property: Dear guests, thank you for choosing Hainan Guest House. we are very happy to provide you with a satisfying stay experience. The hotel is located in the central area of Guoxing CBD in Haikou, facing the MOVA plaza, one street away from the duty-free shops in the city, food, accommodation, transportation, entertainment, travel, shopping are very convenient. As an important window enterprise serving the construction of Hainan free trade port, Hainan Guest House has been dedicated to providing the guests with satisfaction + surprise service, so that every guest can feel our efforts. We look forward to meeting you again in the beautiful coconut city.
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funfun
Business Twin Room
Family
5 review
5.0/5
Outstanding
Posted on
The hotel is excellent and meets my expectations.
Response from Property: Dear guest, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay. The hotel is located in the central area of Haikou Guoxing CBD, facing the MOVA plaza, one street away from the duty-free shops, food, accommodation, travel, entertainment and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, we have been committed to providing guests with satisfactory + surprise services, so that every guest can feel our intentions. We look forward to seeing you again in the beautiful city of Coconut.
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Guest User
Business Double Room
Solo travelers
3 review
4.5/5
Great
Posted on
Great service
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供滿意+驚喜的服務,讓每一位客人都能感受到我們用心。我們期待與您再次相遇在美麗的椰城。
Guest User
Executive Double Room
Business travelers
1 review
5.0/5
Outstanding
Posted on
The room is clean and tidy, very upscale, the breakfast restaurant environment is also very good, overall very satisfied.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供超出預期的服務,讓每一位客人都能感受到我們用心。福暖四季,期待相遇。
Anonymous User
Business Twin Room
Solo travelers
8 review
5.0/5
Outstanding
Posted on
Before I checked in, the hotel lobby manager, Xiao Xu, took the initiative to call me to ask about my arrival time and carefully asked about my room arrangement needs. During my stay, no matter what I needed, the hotel responded quickly, and the service was very thoughtful and considerate, making me feel at home.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供超出預期的服務,讓每一位客人都能感受到我們用心。福暖四季,期待相遇。
Guest User
Executive Double Room
Couples
1 review
5.0/5
Outstanding
Posted on
The hotel staff is really nice. Very enthusiastic and considerate. They even prepared birthday cakes and gifts for my wife. So loving. Every time I go out and come back to the hotel, it is refreshed. Very warm feeling. Love it. Highly recommended.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供超出預期的服務,讓每一位客人都能感受到我們用心。福暖四季,期待相遇。
Anonymous User
Business Twin Room
Business travelers
15 review
5.0/5
Outstanding
Posted on
Facilities: New and clean Environment: Guoxing CBD area, near the provincial government Service: Good turndown service, timely response, the zodiac bookmarks are very unique and are exclusive to the guests, which is a heartwarming move. Food: Rich and diverse, with local characteristics. The quality of food and beverage is superior among hotels of the same star rating. It would be better if the recreation club could extend its business hours appropriately. Thank you!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay experience. The hotel is located in the central area of ​​Haikou Guoxing CBD, facing the commercial complex Sun Moon Plaza, and across the street from the city's duty-free shops. Food, accommodation, transportation, entertainment, travel and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, Hainan Guest House has been committed to providing guests with satisfactory and surprising services, so that every guest can feel our heart. Fu warms the four seasons, looking forward to meeting.
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Hebuhuangdanbujingwudineisi
Business Double Room
Booked for others
5 review
5.0/5
Outstanding
Posted on
Hainan Guest House is my first choice every time I stay in a hotel. This time I booked it for my friend. The hotel is in a great location and is very convenient for travel. The room is clean and has plenty of light. When checking in, the front desk staff Xiao Ni and Xiao Yang provided very good service. They were skilled in their business and enthusiastic. They knew that my friend was staying there for the first time and gave a very detailed introduction, which made me feel very considerate. The two front desk staff were really great. Thumbs up.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您朋友提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供滿意+驚喜的服務,讓每一位客人都能感受到我們用心。福暖四季,期待相遇。
Xiaoshenghuo72
Business Double Room
Business travelers
10 review
5.0/5
Outstanding
Posted on
I came here on a business trip. I went to the front desk to inquire at first. I happened to meet the assistant manager in the lobby. She patiently introduced the room prices. After comparison, I finally booked it on the Internet. The hotel service did not deduct any discounts. From the time I checked in, the front desk staff was very warm and friendly, which made me feel very comfortable. The room was clean and tidy, and the bedding was extremely comfortable. My colleagues and I had an excellent sleep quality. The breakfast in the hotel was also very rich and worth recommending. I will definitely choose here again next time I come!
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Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay experience. The hotel is located in the central area of ​​Haikou Guoxing CBD, facing the commercial complex Sun Moon Plaza, and across the street from the city's duty-free shops. Food, accommodation, transportation, entertainment, travel and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, Hainan Guest House has been committed to providing guests with satisfactory and surprising services, so that every guest can feel our heart. Fu warms the four seasons, looking forward to meeting.
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Guest User
Business Twin Room
Business travelers
1 review
5.0/5
Outstanding
Posted on
I really recommend this hotel. My friend came to Hainan to make arrangements. He came to the front desk to ask about the room. The front desk Li Xuexia was very patient and enthusiastic to help me solve the problem. She was very dedicated to helping me deal with my requests, including my friend's arrival at the Yingbin Hotel and check-out. She kept communicating with me, whether she was at work or not. It really made me feel very kind. The Yingbin Hotel is definitely the first choice for arranging a hotel next time.
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Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay experience. The hotel is located in the central area of ​​Haikou Guoxing CBD, facing the commercial complex Sun Moon Plaza, and across the street from the city's duty-free shops. Food, accommodation, transportation, entertainment, travel and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, Hainan Guest House has been committed to providing guests with satisfactory and surprising services, so that every guest can feel our heart. Fu warms the four seasons, looking forward to meeting.
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Lizihexigua
Business Twin Room
Family
4 review
5.0/5
Outstanding
Posted on
The hotel facilities are very new. The most feared sewer blockage and room odor did not happen. The air conditioning is very powerful, and the bathtub fills and drains quickly. The lobby and room service are very professional. The housekeeper added WeChat in advance, and check-in and check-out were very fast. The swimming pool is very clean and there are few people. You can swim for a long time every day. The location is in the city center, and it is very convenient to go anywhere. In short, I recommend this hotel!
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Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay experience. The hotel is located in the central area of ​​Haikou Guoxing CBD, facing the commercial complex Sun Moon Plaza, and across the street from the city's duty-free shops. Food, accommodation, transportation, entertainment, travel and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, Hainan Guest House has been committed to providing guests with satisfactory and surprising services, so that every guest can feel our heart. Fu warms the four seasons, looking forward to meeting.
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MARK1972
Business Twin Room
Family
94 review
1.0/5
Posted on
I checked and found out that it was a hotel opened by the provincial government, so I felt a bit of bullying when I arrived at the hotel; first, during afternoon tea at the lobby bar on the first floor, the child forgot the two clothes he had just bought on the seat. When he looked for them, he was told that they were thrown away by the waiter. Although the hotel contacted me later and said that they would compensate me, I did not accept it! During breakfast, I was told that children between 1.2 and 1.4 meters need to be charged half price. Our room was for two adults and one child. We were told that breakfast was not free because the child was 1.4 meters. At that time, I bought it for free according to 1.4 meters, but the waiter still counted two children as one adult. I was speechless! There were bugs in the room, and the elderly and children were covered with big bags. We need to pay attention and be cautious. The Chinese restaurant on the third floor is even more rubbish. The waiter is an intern and can't even pour a cup of tea. He also charged me a service fee. The interns were serving throughout the whole process. The checkout was more than 3,000, but I didn't feel served at all. The waiter didn't know anything. He had to go out and ask clearly before coming back. Even so, he still had to pay the service fee!
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Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Hainan Guest House. We are deeply sorry for not being able to provide you with a satisfactory stay experience and we understand your feelings very well. As an important window enterprise serving the construction of Hainan Free Trade Port, we have been committed to providing guests with a satisfactory + surprising experience. Your stay experience this time is far from our service standards, which is an oversight in our work. Regarding the several issues you reported, we have immediately conducted an internal investigation and made the following feedback and related measures: 1. Regarding the lost clothes, we are deeply sorry. The waiter handled the guest’s leftovers without careful inspection, which seriously violated our service standards. We have dealt with the employees involved seriously and will strengthen employee training and supervision to ensure that such incidents do not happen again. At the same time, we will provide items for re-purchase and mailing or compensation at the original price according to your needs, and compensate you within the hotel’s capabilities, in order to obtain your understanding. 2. Breakfast charge issue: The children’s breakfast included in the package you purchased has a height limit. After the service staff found that the child exceeded the free standard, they communicated with you in time and explained the charging standards. Because the adult breakfast included in the three packages you purchased was not used up, the restaurant immediately and flexibly used it without charging any additional fees. We will also further strengthen the communication skills training of employees to ensure that we can express and communicate more clearly when communicating with guests to avoid similar misunderstandings from happening again. 3. Room hygiene issues: Before each guest checks in, we will conduct a comprehensive and detailed inspection of the guest room. Similar problems have never occurred. After receiving your feedback, we will check the room as soon as possible and arrange professional personnel to disinfect it. At the same time, we will also check other guest rooms in the hotel to ensure that similar situations will not occur. 4. Chinese restaurant service issues: We do have shortcomings in the training and management of interns, and we are deeply sorry for failing to provide you with a satisfactory experience. We have comprehensively rectified the Chinese restaurant service team, requiring the strengthening of intern employee training and strict assessment. The new and old employees will adopt a collaborative model for box service in order to provide guests with a better dining experience. We are well aware that the trust and satisfaction of guests are the cornerstones of the hotel's high-quality development. We will take this opportunity to comprehensively reflect and continuously improve the hotel's service quality to ensure that every guest can get a satisfactory and pleasant experience. Once again, we sincerely thank you for your valuable comments and look forward to your giving us the opportunity to regain your trust with practical actions. If you have any further needs or suggestions, please feel free to contact us by calling the customer service number.
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Suiliang
Business Twin Room
Business travelers
23 review
5.0/5
Outstanding
Posted on
The facilities are relatively new, and the common sliding door between the toilet and the bathroom is very design-oriented. The location is good, close to the provincial government, and safety is not a concern. It is very close to Sun Moon Plaza, and you can go directly to the CDF duty-free shop through the underground corridor, so eating and shopping are not a problem.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇海南迎賓館。非常開心能為您提供一次滿意的入住體驗。酒店坐落於海口國興CBD中心區,與商業綜合體日月廣場臨街相望,距市內免税店一街之隔,食、住、行、娛、遊、購都十分便捷。作為服務海南自貿港建設的重要窗口企業,海南迎賓館一直致力於為賓客提供超出預期的服務,讓每一位客人都能感受到我們用心。福暖四季,期待相遇。
Dingdingwanwan
Business Double Room
Family
16 review
5.0/5
Outstanding
Posted on
I stay here every time I go to Haikou. It's convenient. There's a duty-free shop across the street for shopping and dining. It's also very convenient to take a taxi. There's a main road outside, so it's convenient to go anywhere. The room is also clean. Environment: Good Sanitation: Good Service: Good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hainan Guest House. We are very happy to provide you with a satisfactory stay. The hotel is located in the central area of ​​Haikou Guoxing CBD, facing the commercial complex Sun Moon Plaza, and across the street from the city's duty-free shops. Food, accommodation, transportation, entertainment, travel and shopping are very convenient. As an important window enterprise serving the construction of Hainan Free Trade Port, Hainan Guest House has been committed to providing guests with satisfactory and surprising services, so that every guest can feel our heart. Fu warms the four seasons, looking forward to meeting.
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