Sheraton Haikou Hotel Reviews
Sheraton Haikou Hotel
No. 119 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311, ChinaView Hotel Details
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1 night
Sheraton Haikou Hotel Guest Reviews
4.5/5
Good
3255 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(3255)
Positive reviews(3050)
Reviews with photos/video(1003)
Loved the beach(313)
Great swimming pool(218)
Close to beach(200)
Perfect for kids(169)
Delicious breakfast(155)
Has facilities for children(57)
Family activities available(41)
Negative reviews(205)
Chen
Guestroom - Sea-View (King bed)
Stayed in Jul 2024
Couples
1 review
Amazing
Posted on Jul 8, 2024
all is good, only one swimming pool must have hat,can swimming. we don't have can't swim.
but we are satisfied.
Response from Property: Dear guests, welcome to Sheraton Haikou Hotel and share with us the beautiful pictures you took during your stay in the hotel. Thank you for your recognition and we are sorry that you did not find your needs in time this time. We look forward to your next stay and hope to provide you with a perfect service experience.
Andrew Poh
Garden Room (King bed)
Stayed in Jul 2024
Business travelers
68 review
Outstanding
Posted on Jul 7, 2024
Very nice and clean room with very friendly hotel staff.
Convenient for me as a business traveler.
Response from Property: Dear guests, thank you for choosing Sheraton Haikou Hotel as your stay for this trip. We are very pleased to know that you have had a pleasant time at the hotel. To provide satisfactory service for every guest is the purpose of every staff of the hotel, to bring you a guest such as home experience we feel very satisfied, but also thank you for your trust to give us a great affirmation, which will become our driving force to keep moving forward. I also look forward to your visit again, I wish you a happy life.
欧丽娅
Guestroom - Sea-View (King bed)
Stayed in Jun 2024
Couples
5 review
Amazing
Posted on Jun 10, 2024
It was a pleasure staying at the hotel. Definitely recommend.
EVasquez
Garden Room (2 beds)
Stayed in Oct 2023
Family
8 review
Amazing
Posted on Oct 29, 2023
The hotel in general is fantastic but my bedroom had little insects and I got bitten or stung by something at midnight. The food was amazing specially the breakfast, quite international and tasty. The hotel had a variety of amenities but many of them are extra paid which is something you're not expecting when you book a 5 start hotel. In any case great for a weekend getaway.
Guest User
Garden Room (2 beds)
Stayed in Feb 2024
Family
9 review
Outstanding
Posted on Feb 28, 2024
It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.
Guest User
Garden Room (King bed)
Stayed in Feb 2024
Solo travelers
3 review
Outstanding
Posted on Mar 3, 2024
A really lovely hotel in the heart of Haikou. Really nice spring baths and pool. The rooms were also glorious with great views of the fireworks on the beach.
Response from Property: Dear guest, appreciate your recognition of us. We are very fortunate to be able to share the beautiful fireworks on the beach with you. The hotel provides direct access to the beach without crossing roads or underground passages. The hotel's garden is lush with a variety of vegetation, making people feel like being in a tropical rainforest. Guests who staying in the hotel can use the swimming pool, hot springs, and gym for free. Thank you again for your valuable sharing. We look forward to meeting you again.
Guest User
Garden Room (King bed)
Stayed in Nov 2023
Couples
4 review
Posted on Dec 14, 2023
The hotel is fine. A little out dated. The staff does not speak English. It is impossible to communicate with them.
Day Durán
Garden Room (2 beds)
Stayed in Dec 2023
Friends
19 review
Outstanding
Posted on Dec 28, 2023
Excellent service and location! Very comfortable bed and pillows, we slept like babies
Response from Property: Dear guest, warm greeting from Sheraton Haikou. We appreciate you taking the time to share your stay with us. You compare your sleep experience was like a baby, which is lovely. We look forward to seeing you again, and looking forward to feel happiness like a baby here!
Longfei
Garden Room (2 beds)
Stayed in Sep 2023
Solo travelers
1 review
Great
Posted on Sep 18, 2023
I will be back🫶🏻
kevinzxy
Garden Room (King bed)
Stayed in Feb 2024
Business travelers
14 review
Posted on Mar 24, 2024
The air con forever not be able to adjust.
Response from Property: Dear guest, we apologize for not being able to provide your experience; If possible,can we have your room number that we will arrange colleagues to have a check. Your feedback will also bring a better stay experience to other guests. When you back to Haikou and stay with us next time ,please contact us for sure, and we will do our best to bring you a better stay experience! Thank you again for your feedback and supervision. We look forward to meeting you again!
Guest User
Garden Room (King bed)
Stayed in Jun 2024
Solo travelers
1 review
Very Good
Posted on Jun 10, 2024
Top Hotel on best beaches
Maximvdn
Guestroom - Sea-View (King bed)
Stayed in Oct 2022
Business travelers
35 review
Posted on Oct 27, 2022
My worst stay in the Sheraton chain ever.
Arrived at 2:30/3pm and had to wait forever for the room to be ready. Then we find out that the pool & the gym are closed. The breakfast was bad with no fresh juice and a poor selection of products. We wanted to have the buffet dinner but it's only available on friday and saturday. One of the morning, wanted to take a shower but there was no hot water. The hotel looks old, not well maintained... not mentioned some stupid policy or rules like opening only one door for breakfast so you have to walk all the way around, the fact then when you have question they don't have proper answers so on and so on. If at least they mentioned all that online when booking we for sure wouldn't have been there. Visited many Sheraton in China and this one is the worst, shouldn't even be called a Sheraton.
I have to go back in Haikou in november and one sure thing is that i won't stay there
Response from Property: Dear guest, thank you for choosing the Sheraton Haikou Hotel, and we apologize for not giving you a satisfactory living experience. We have fed back your valuable suggestions to relevant departments for investigation and improvement measures. We have paid attention to your preferences. When you book a room next time, you can inform the reservation department of your other preferences. We will do our best to meet your needs according to your preferences. Your valuable suggestions make us continue to grow, and we look forward to your coming again, giving us the opportunity to reshape your stay experience and provide you with quality services!
Guest User
Guestroom - Sea-View (King bed)
Stayed in Apr 2022
Business travelers
6 review
Amazing
Posted on May 16, 2022
Private beach wasn’t accessible but the room was very clean and nicely appointed, just a normal Sheraton experience.
Guest User
Garden Room (King bed)
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on Apr 19, 2023
Good location clean room good services
Guest User
Garden Room (King bed)
Stayed in Jan 2022
Solo travelers
58 review
Posted on Jan 3, 2022
Alright hotel. A little old. Rooms have a slight smell. Staff is friendly and helpful. Beach access is closed. Unless you want to spend a lot of time in the hot springs, probably not worth it